On 17 August I contacted Evans Halshaw Ford Lincoln about an Audi A7 they had advertised and if there had been any damage repairs to the car. Peter Hardy replied, confirming in email that there had b... See more
Company replied
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Peter of Evan Halshaw Lincoln was god sent. Kept me informed of the situation. He was patient and understanding. A nice smooth process to the purchase. The collection of the vehicle was perfect and ev... See more
Company replied
No pressurised sales talk , just helpful advice regarding different makes and models. Showed us several vehicles on site which convinced us our initial first choice would be totally unsuitable , and... See more
Company replied
We recently replaced our Ford Puma with Jason from used car sales. He showed patience and understanding throughout the transaction and was very pleasant to deal with. He helped us achieve an accepta... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, 1 Outer Circle Road, LN2 4HZ, Lincoln, United Kingdom
- 01522 530101
4.0
Great
703 reviews
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Reply from Evans Halshaw - FordStore Lincoln
Hi Linda,
We are happy to hear you had a positive experience with our service and communication.
Evans Halshaw Customer Services
Quick and easy service
Martin was a great helping trading in my old vehicle and getting me a new one as soon as possible
Thanks again
March 17, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Kyle,
We're thrilled to hear about your positive experience with Martin.
It's wonderful to know he was able to make the process of trading in your old vehicle and getting a new one as smooth as possible.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Lincoln
Hi Claire,
We strive to provide our customers with the best possible experience.
Evans Halshaw Customer Services
Professional, personable, honest, trustworthy...
Professional, personable, honest, trustworthy, very knowledgeable about their products. Just the kind of team you want when you're making such a significant purchase. A credit to their organisation.
March 8, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Steve,
We are thrilled to hear that you found our team professional, personable, and knowledgeable.
We strive to provide our customers with the best possible experience, and we are grateful for your positive feedback.
Evans Halshaw Customer Services
nicely done
it was a good and swift service ..and a nicely cleaned car at the end of it ..nice one
March 8, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Mr Newman,
We're pleased to hear that you were happy with the service you received and that your car was nicely cleaned.
Evans Halshaw Customer Services
Really Helpful
Really Helpful, very swift and good communication between me, Jason was very helpful to me walking me through step by step
March 6, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Alex,
We strive to provide exceptional customer service and it's wonderful to know that Jason was able to assist you effectively.
Evans Halshaw Customer Services
Kevin was so helpful and I was able to…
Kevin was so helpful and I was able to pick my car up the next day
March 5, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Helen,
We appreciate your kind words about Kevin's helpfulness and the quick turnaround time.
Evans Halshaw Customer Services
Very poor customer care
The team at Lincoln have very poor after care service. They only seem to be interested in sales and when they make errors, they appear very reluctant to rectify their mistakes. I tried to return the car under their 14 day guarantee return. Under the website it clearly states you can return the car and get paid on the same day and they have the right to withold £99 if a log book hasn't been returned. My logbook hasn't even been registered in my name yet and they insist I can only return the car when I have a logbook to return. This is clearly in contravention of their own policy stated online. The entire office are unfortunately unhelpful and obfuscate at every opportunity. Head office and complaints are not much better. I would recommend anyone wanting to make a purchase to stay away from them.
March 3, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Chirag,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Poor customer service at my service…
Poor customer service at my service plan 60000 service. Very impersonal staff engagement.
March 4, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Sheila,
We understand your frustration with the service you received.
We strive to provide excellent customer service, and we're sorry to hear that your experience fell short of your expectations.
We appreciate your feedback and will use it to improve our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Lincoln
Hi Adam,
We appreciate your kind words about our waiting area and staff.
Evans Halshaw Customer Services
This time all pros…
I have always had pros and cons coming away from ford Lincoln but this time all pros. Jason who dealt with my enquiry all the way through to the completed sale was fantastic. Very transparent about everything and always on hand to help even when I was being somewhat picky. Kept the ball rolling smoothly and always kept my inform of on goings and what the next steps were. Hopefully this continues with all staff so I can continue to recommend them based on the cars they sell and most importantly their customer service. Thank you
February 28, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hello,
We are delighted to hear about your positive experience and that you were so impressed with the service you received.
We are always striving to provide the best possible customer service and it's great to hear that you found the team to be helpful and transparent.
We appreciate your feedback and are glad you are happy with your new vehicle.
Evans Halshaw Customer Services
Friendly
Friendly, efficient service. Able to arrange my car to be transferred from another dealership.
Jake was very helpful. Kept me informed regarding what was happening
February 28, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Karen,
We are delighted to hear that you found Jake's service friendly and efficient.
We appreciate your feedback and are glad that you found our team helpful.
Evans Halshaw Customer Services
Amazing service and so pleased to be…
Amazing service and so pleased to be back in a ford after a two year break in another car.
February 14, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Peter,
We are delighted to hear you had such a positive experience.
We appreciate your kind words about the service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Lincoln
Hi Pauline,
Thank you for your kind words.
We are pleased to hear that you were kept informed throughout the process.
Evans Halshaw Customer Services
Avoid the "VALUE" vehicles range
Bought a vehicle end of November 24 and today 25/2/25 i have another issues with the vehicle, ESP system, to be told they can't do anything till the 7th of April ! Considering I have an ongoing complaint against the service I have received with the lack of customer services and care, and the previous repairs with no proof the work was actually carried out, other than the word of the staff, I can honestly say I would seriously consider looking elsewhere for a vehicle.
The lincoln branch service is diabolical and in all the vehicles I've bought and owned since 2006 2nd hand and dealerships this by far is the worst experience I've had.
February 25, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hello Ash,
Thank you for taking the time to share your feedback.
We understand your frustration with the delay in addressing the ESP system issue and the lack of transparency regarding previous repairs.
We value your feedback and want to ensure you have a positive experience with Ford Lincoln.
Evans Halshaw Customer Services
Would highly recommend Peter Hardy as…
Would highly recommend Peter Hardy as he made our part exchange go very smoothly.
February 8, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Sharon,
We appreciate you taking the time to share your feedback.
We are proud of our team and will pass your kind words along to Peter.
Evans Halshaw Customer Services
Great customer service
Great customer service from Craig. He made it really simple part exchanging my old car and buying a new one. Thank you for making it such a quick and efficient process.
February 21, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Helen,
Thank you for your kind words about Craig.
We are delighted to hear that you had a positive experience and that you were pleased with the service you received.
We strive to provide excellent customer service.
Evans Halshaw Customer Services
Very helpful start to finish
Very helpful start to finish. Slight blip before delivery out of anybody’s control but handled professionally and immediately couldn’t ask for better service. Big thanks to Jason at Evans Halshaw Lincoln. Brilliant customer service.
February 20, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Lee,
We're delighted to hear you had a positive experience and appreciate your feedback about Jason's excellent customer service.
We strive to provide exceptional service to all our customers and are glad you were satisfied with the way the slight blip was handled.
Evans Halshaw Customer Services
Efficient.
February 20, 2025
Reply from Evans Halshaw - FordStore Lincoln
Hi Jennifer,
Thank you for the five stars.
Evans Halshaw Customer Services
Top banter
Top banter, Martin was helpful, honest for a salesman. Would recommend.
February 19, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Lincoln
Hi Donna,
It's wonderful to know that you found Martin helpful and honest.
We strive to provide excellent customer service, and we're glad you had a great experience.
Evans Halshaw Customer Services
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