The workshop manager, Robert, was very good at keeping me informed of any progress or lack of progress while waiting for parts to arrive. Communication goes a long way.
Company replied
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See what reviewers are saying
Bought a car from the Motherwell Branch. We were treated exceptionally well throughout the whole process by Sales Advisor Mr John Lennon. Johns personalty, knowledge & professionalism was a key facto... See more
Company replied
I recently bought a used car from this store and salesman Abbas Sabri couldn't have made the experience any easier. Car salesmen get a bad rep but he was great. Wasn't pushy and clearly explained all... See more
Company replied
I bought a package with my new car but then when I asked about the benefits I was told they changed them and now they are not included within the package and I need to pay extra. The car we bought wa... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Windmillhill Street 528-540, ML1 2AQ, Motherwell, Scotland, United Kingdom
- 01698 244200
3.6
Average
126 reviews
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Such an amazing experience
Such an amazing experience. I cannot talk high enough of them and the experience. I’d recommend them to anyone and everyone.
July 11, 2021
Reply from Evans Halshaw - FordStore Motherwell
Hi David,
At Evans Halshaw we sincerely value your review.
Thanks for such a positive rating and recommendation!
Take care,
Evans Halshaw Customer Services
False information. Give car salesmen a bad name.
Just did a wasted 100 mile round trip from South Ayrshire to Evans Halshaw Motherwell to see “a really nice” Ford Focus, “that has been valeted” and was “ ready to drive away”. The car I saw must have been from the PX park. It was unwashed outside (in fact it had not been washed for days, which was excused by the salesman as having just being parked outside). It was utterly filthy inside (food, crumbs, sweet wrappers and money under all seats, and the rear door outer seal was hanging off - suggesting the car had not been inspected, and if it had been inspected then that’s worrying. The engine bay was a masterclass in utter neglect. Mr Halshaw should be hanging his head in disbelief and shame that his salesmen are blatantly falsifying the presentational state of their cars and drawing in punters under false pretence. Disgraceful.
June 18, 2021
Unprompted review
Reply from Evans Halshaw - FordStore Motherwell
Hi David,
Thank you for getting in touch.
I’m sorry to hear that you were not happy with your recent visit to our Ford dealership in Motherwell.
Rest assured that if you were to go ahead with the purchase, the vehicle would have been cleaned and valeted to a high standard. However, I do understand you don’t expect vehicles to be a poor standard when coming to view them and
I will ensure that this feedback is passed onto the relevant leadership team to ensure this doesn’t happen again in the future.
Thank you,
Evans Halshaw Customer Services
Great customer service!
We bought a Ford Kuga had it delivered to our house, the price was steep but was willing to pay it. It came with a flat tyre so I took it to a local garage to get it changed I asked the service team if they would refund the money which they did with no problems. When discussing the car in the first place they offered the whole package but I said no just want the basic package of the car & they took it back to basics. Andrew who I dealt with couldn't have been nicer, helpful & friendly. He did a walk round of the car on video & emailed that to me. I hope when we come to exchanging this car, we have as good as experience as we have with this one so far.
Thanks to Andrew & Hannah especially for your fantastic customer service.
January 28, 2021
Unprompted review
Reply from Evans Halshaw - FordStore Motherwell
Hi Natasha,
Many thanks for your review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Motherwell.
Enjoy your new car and have a lovely day!
Evans Halshaw Customer Services
all he wanted to do was add on extras…
all he wanted to do was add on extras and he wasnt happy when we said take them off, we then left as we couldnt agree on insurance for the tyres and car seat covers, how ridiculous, he even phoned me next day to see if i was still interest, i said no , he asked why i told him cause all he wanted to do was add on extras, had he then said we could remove them do you still want the car i would have said yes, a lost sale there, wont be going back
March 2, 2020
Unprompted review
Reply from Evans Halshaw - FordStore Motherwell
Hi Shirey,
Thank you for taking the time to review.
I'm so sorry to hear about the experience you have had, I can assure you that this isn't the customer service we do aim to provide.
All the additional extras are all optional, so this shouldn't make any difference on the deal so I do apologise for this.
I will ensure that all of this feedback is passed over to the relevant leadership team, so they can take this on board to help improve our services in the future.
Thanks,
Stacey - Customer Services Specialist
Fantastic service from start to…
Fantastic service from start to finish!!
Andy really pulled out all the stops to help us get the car we wanted at a great price!
Thanks Andy
From Jon and Gemma Stark
November 26, 2019
Unprompted review
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