Evans Halshaw - FordStore Old Trafford Reviews 

I have nothing but an awful experience at Evans Halshaw Old Trafford. I have recently taken my car in for a seasonal service everything came back green and no repairs needed, within 2 days of having a service my check engine light comes on. I took the car back to the garage for them to repair it and say it’s fine to drive. A further 2 weeks later the check engine light comes on again with the same issue as 2 weeks earlier. Now the garage are saying I need to pay £460 to have my car repaired when they didn’t fix it correctly 2 weeks ago. Service is not great I cannot even trust at this point if they are checking and fixing my car correctly. I have raised my concerns with the manager at the garage and he did not seem to care and tried saying they did not repair the car 2 weeks earlier when they did. I am not getting anywhere with the garage they just keep fobbing me off at this point. Really unhelpful.

Professional advice and service
Helpful and efficient staff

If you make a booking via Ford website, call the garage before. They won't call you and are aware that the website sends cancellation emails, but don't check if customers are still coming.
Service when I did get seen was fantastic, however. Fast, keeping me in the loop and not as expensive as I thought it could be

Service reception staff were amazing last Saturday when I came to drop my car off. Very knowledgeable and I didn't feel silly asking questions, but I didn't feel rushed to make a decision as well.

Often the quality of a company is only on display when an issue arises, Salesmen very kind and polite when selling but uncaring and uncompromising if any issues arise.

We purchased a larger car after the birth of our first child. Informed that the turbo had been replaced after purchasing so was really disappointed when issues arose a few months after buying with engine management lights which were according to a Seat specialist, likely linked to the turbo. The car also failed the MOT emissions test also after the first year.l, an issue I've never experienced.

Contacted the branch we used and tried going through complaints as we were told initially there would be a warranty of 12 months for the replacement turbo. However, although the new turbo has collapsed after only 1 year and 9000 miles, no apology or offer of any kind to help rectify the issue. Told that someone would call back a few times and I naively waited and expected a call before having to call back to try and sort out.

The seat specialist we spoke to were very surprised to hear a warranty of only 12 months for a new turbo and it makes you question the quality of the work completed.

Both cars I've purchased in my life have been from Evans Halshaw but won't be using them in the future if this isn't rectified. I plan on going back through complaints to say that the issue hasn't been resolved through the local dealership we used to buy the car, but not holding my breath for any sort of support or apology but this is a lesson learned the hard way.

They need to give more information about their used cars history.

Very thorough, great service and regular updates. Will definitely be returning here.

My experience here was fantastic, staff were amazing and the service was excellent, I will continue to use the Trafford store.

I recently had the pleasure of visiting Evan Halshaw for my car purchasing needs, and I must say, the experience was nothing short of exceptional. From the moment I stepped onto the lot, I was greeted with professionalism and a genuine willingness to help. However, what truly set this visit apart were two remarkable individuals: Tunde and Hashim, the executive manager.

Tunde, with his extensive knowledge and passion for cars, made the daunting task of choosing the right vehicle seem effortless. He listened intently to my needs and preferences, guiding me through their impressive selection with patience and expertise. His recommendations were spot-on, demonstrating a deep understanding of what I was looking for in a car.

Hashim, as the executive manager, brought a level of oversight and customer care that was truly exceptional. His leadership clearly sets the tone for the dealership's customer-first approach. He ensured that every aspect of the service was tailored to meet my needs, making me feel valued and respected as a customer. His attention to detail and commitment to excellence were evident in every interaction, making the entire process smooth and enjoyable.

Together, Tunde and Hashim form an unbeatable team at Evan Halshaw. Their combined efforts made my car buying experience not only enjoyable but truly memorable. It's clear they are not just about making a sale; they are about building relationships and ensuring their customers leave happy and satisfied.

I cannot recommend Evan Halshaw enough, especially if you have the fortune to be assisted by Tunde and Hashim, the executive manager. Their professionalism, expertise, and genuine care for customers set a new standard in the car dealership industry. Thank you, Tunde and Hashim, for making my car buying journey a breeze. I look forward to returning for my future car needs.

We randomly visited the showroom to have a look at the puma st as we have always liked the look of them.

We met with Charlie and explained we were just looking and wanted some information and figures on the ford puma st.

Even tho "we were just looking" Charlie was very helpful showed us a few different models explained the specs and also worked out some figures for us nothing seemed too much trouble.

They had a particular brand new model in stock which happend to be to the exact spec we was looking for, needless to say a week later we collected the car.

Charlie was great throughout the whole process and kept us upto date every step of the way we were also introduced to the new car sales manager who again was very helpful.

Great experience.

Excellent service from Tahir Afzal.
From start to finish was professional and friendly, took all the pressure off us to find the perfect car.
Definitely will be going back for any fire cars.

Excellent customer service, very friendly, took time to explain everything. No pressure to buy.

Always a pleasure and made to feel very welcome. I was offered refreshments which is always a tick from me.

Worst company I ever deal with. Absolutely nightmare. Send me a personalised video given many wrong informations regarding the car.After I purchased the car I realised many things were not in the car as they mentioned in the video. Third day after purchase the car engine management light came on . Many days I had to leave the car in driveway and had to use taxi. After a long discussion they agreed to take the car back as they know it was a miss sold car. I had to wait weeks for the refund. I spend lots of money for the alternative transportation in this period and the insurance cancellation fee too. They never gave any of these money as a compensations because this is completely their fault . I could go with the solicitors. please stay away from this company please please

Jacob was fantastic, great customer service couldn't be happier with the sale

Absolutely fantastic customer service from start to finish.
Kevin was absolutely brilliant, very friendly, helpful , and made me feel at ease.
Couldn’t have asked for a better experience.
Thankyou .

Jacob Warburton was fantastic he took away any stress when buying my car. Jacob knew exactly what I was looking for I will most certainly come back to Evans Halshaw again when I buy my next car. Thank you so much

Done and dusted at short notice.
Friendly staff