Joe Grant lovely young guy made everything easy!he’s a a very pleasant guy& courteous. So if your looking for a decent used car pay this ford dealership a visit& ask for Joe Grant!
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See what reviewers are saying
Been a customer for over 20 years for buying cars (3) and Service and maintenance. Always fair and friendly. Prompted me to write a new review as I have just part exchanged my ten your old Focus for a... See more
Company replied
Recently brought a second hand car, and arranged delivery to our home, it didn't arrive when we agreed, it wasn't cleaned as promised, didn't undergo the multi point check as promised, and arrived wi... See more
Company replied
A lovely experience with Joe Grant, looked after us, explained everything we needed. A pleasure to deal with. Thanks Joe Edit 30 minutes later on the M67 car broke down. To be fair Lee from Evan... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
660 Chester Road, Old Trafford, M16 0GU, Manchester, United Kingdom
- 0161 872 2201
4.0
Great
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Jacob Warburton was fantastic
Jacob Warburton was fantastic. Used his loaf when it mattered and tore slices off the competition. Very pleased with the service from all staff I met.
October 1, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Jim,
We are so happy to hear that you had a positive experience with our team.
We appreciate your kind words about Jacob and the rest of our staff.
We strive to provide excellent service to all of our customers.
Evans Halshaw Customer Services
Great customer service and car quality/price
Very impressed by customer service from Gurpz, who was responsive and attentive. Great car at a great price
September 23, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi Luke,
We're delighted to hear you had a positive experience with Gurpz.
We appreciate your feedback and are glad you found a great car at a great price.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mr Maclean,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Hassle free service
Hassle free checkin for service by friendly knowledgeable staff and quality car service.
September 25, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Ken,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
My first time at Evans Halshaw Old…
My first time at Evans Halshaw Old Trafford and I was amazed by the customer service provided by Tahir Afzal. After feeling deflated by treatment at other dealerships (not Evans Halshaw) I didnt have much hope. Tahir completely flipped that around and went above and beyond what we expected. I walked out with a car that is perfect for my family needs feeling fully informed and most importantly feeling confident in my new vehicle. I appreciate the time he spent with us talking us through everything throughly, no question was too much. Thank you again I will definitely return. Tahir is a credit to your company.
September 21, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Kimberley,
We are delighted to hear that your experience at Evans Halshaw Ford Old Trafford was so positive.
We are thrilled that you were impressed by the customer service provided by Tahil.
We are committed to providing our customers with an exceptional experience and it is wonderful to hear that Tahir went above and beyond to help you find the perfect car for your family.
Thank you for taking the time to leave us your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Paul,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
extremely friendly efficient and…
extremely friendly efficient and professional service. Up front cost clearly explained. Kept informed of any additional issues discovered during service. Delivers a very clean car and all my expectations exceeded, it’s why I keep returning to Evans Halshaw.
September 19, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hello Martin,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience and that your expectations were exceeded.
We appreciate your continued loyalty and are proud of our team
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Peter,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Excellent service by Jacob today
Excellent service by Jacob today. No forceful sales approach, we all felt relaxed and allowed us time to discuss and advised on various options. Would fully recommend Jacob and the team if you are looking for your next car.
September 17, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Declan,
Thank you for your kind words about Jacob and the team.
We are delighted to hear you had a positive experience and that you felt comfortable throughout the process.
We appreciate your recommendation.
Evans Halshaw Customer Services
Appalling
If I could leave zero stars I would. Had an issue with the Mini I purchased and took it back to be sorted. 6 months later still waiting for the problem to be fixed. Staff and managers say they will call back but never bother. Would never recommend this company. If the situation carries on for much longer I will be speaking with trading standards!
September 17, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Amanda,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thanks,
Evans Halshaw Customer Services
Jordan and daniel from the ford team…
Jordan and daniel from the ford team where superb and nothing was a problem and went above and beyond to help me with sales and aftersales.
September 17, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Andrew,
We're thrilled to hear about your positive experience with Jordan and Daniel.
We're proud to have such talented individuals on our team.
Evans Halshaw Customer Services
Seats need re-adjusting
Service is always good but the drivers seat was left high up and against the steering wheel. This caused me to bang my head when getting into the car and I have suffered with headaches over the weekend.
September 13, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi Charles,
We are pleased to hear that the service you received was good.
We understand your frustration with the driver's seat position and the discomfort it caused.
We appreciate you bringing this to our attention and will share your feedback with our maintenance team.
Evans Halshaw Customer Services
Great service and customer focus
September 10, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thank you for your five stars! We value your feedback.
Evans Halshaw Customer Services
All the staff involved from the…
All the staff involved from the receptionist, to the service engineer and the valet were first class
September 2, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mr Ollier,
Thank you for the review, it is very appreciated.
All the best from the team at Ford Old Trafford.
Evans Halshaw Customer Services
Great service
Everyone was really helpful. Tunde was very polite and could answer all my questions. It was a pleasure to buy a car from him
September 1, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mrs Smith,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Tunde.
Enjoy your day!
Evans Halshaw Customer Services
Great Service from Natalie and Dawn
August 3, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi Julie,
Natalie and Dawn will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Very helpful staff and great service…
Very helpful staff and great service from start to finish.
August 16, 2024
Reply from Evans Halshaw - FordStore Old Trafford
Hi James,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Service department issue.
I bought a car from the dealer in Ashton under-Lyne, I pay an extra £20 on top of my finance to have a premium 2 year warranty. I bring my car to this dealership because it’s local to me. August of 2023 they replaced a thermostat housing for a leak. July of 2024 I saw the leak coming from the same spot, brought it to them to get it looked at and they told me it was the thermostat housing again. They told me they couldn’t replace the part under warranty again because I don’t have service history. I serviced the car myself and it has a genuine stamp in the book from the dealer i work in, but because I don’t have an invoice copy they couldn’t replace the part even tho it’s a failed component that they had already replaced less then a year ago. A part like that shouldn’t fail in less than a year so the job wasn’t done right. When I said to them they need to take responsibility for a faulty job they done, they didn’t want to do anything about it, they tried charging me £120 for a diagnostic fee which I didn’t pay for because it’s not right I need to take responsibility for this. It’s a job I could do my self but why should I have to pay for a new part and cause my self the stress of doing it when I’m paying EXTRA on my finance for a PREMIUM WARRANTY. I personally won’t be having a car from Evans halshaw again after this bad experience. I work in a dealer my self and how Ford have handled this situation is beyond a joke.
August 15, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hello,
We understand your frustration with the recent experience you had at our dealership.
We value your feedback and take all customer concerns seriously.
We strive to provide excellent service to all our customers, and we are disappointed to hear that your experience did not meet your expectations.
We appreciate you bringing this matter to our attention, and we will investigate this further to ensure we are providing the best possible service to our customers.
Evans Halshaw Customer Services
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