Evans Halshaw - FordStore Preston Reviews 

Lost 2 days from work because of a recall that should be at no cost, called me back to tell me I need a caliper to change my brake hoses at cost of 100 pound...Two days of lost work + 100 pounds... you do the math...

Evans Halshaw is comparably expensive, but the services (and all the trimmings) should be good because of that. When I booked my car in for an MOT they included a valet as part of the service, which I accepted. When I dropped my car off I mentioned that I'd left the some rubbish in a bag on my passenger seat as there was no bin on the way in to get rid of it.

Collected my car later that day and the rubbish bag I'd expected to be gotten rid of was belted in on my passenger side and the valet they'd done was terrible. The car was barely vacuumed and the dashboard hadn't been wiped down.

It's not the end of the world but it left a sour taste. I'll shop around next time as Evans Halshaw aren't worth what you pay.

I was recommended Evans Halshaw Preston as a good place for my Ford Fiesta to be serviced & MOT'd.
I can safely say I was not disappointed. Easy to book, a friendly and knowledgeable reception and top customer service throughout. The vehicle video health check is a fantastic feature and helps provide a good visual aid as to the condition of areas of your vehicle not normally seen.
Very pleased with the service received.

Thankyou very much for the usual excellent service when I took my car in for an MOT and oil change. Well looked after, lots of cups of coffee, very friendly staff, polite and keeping me up to date throughout my visit. Thanks to JD, Fay, Ryan, Ben, Charlotte and others that I apologise for forgetting the names of.

High standard of service and professional always

Dave Coldham here at Preston was really helpful in buying a second car. Professional attitude in all aspects including keeping myself up to date with the process. Would definitely deal with him again as he is a credit to the team there.

Found a 2025 car which met all our wants and had some extra features. Dave Dewhurst helped us well through the process of buying it and trading in our old car.

Evans halshaw Preston are very friendly,polite and helpful.connor was so helpful and made the buying process really easy.i would recommend having a look round here for your next car,they have a wide range of vehicles to suit different budgets

Professionalism at its very best! From my very first meeting with Damian Clayson he was very professional the amount of knowledge, skills and experience he has is incredible in regards to the car I was interested in.
Thankyou

Damian was amazing. Really helpful sorting out new car

Sean at Evans Halshaw Preston could not have one more for us. We bought a used car from a distance - we're in York so couldn't see the car in person, but Sean went out of his way to make sure we had everything we needed, including detailed videos, thorough info and answers to our many questions! Sean's communication was excellent, he was not pushy at all, just a very good sales person. Thank you!

it continues…

I am extremely disappointed with the level of service I have received from Evans Halshaw Preston. My vehicle has now been in your service department for three weeks, and despite having extra warranty cover that clearly entitles me to a courtesy car once repairs commence, I have yet to receive one.
The initial work on my car began two weeks ago, with additional repairs starting two days ago. Each time I have enquired about a courtesy car, I’ve been told that none are available. This has left me without essential transport for work and daily responsibilities.

It is unacceptable that Evans Halshaw has failed to honour a service I am contractually entitled to as a paying customer. I have been more than patient, but this situation has caused significant inconvenience and frustration.

Then fast forward to today I’m told to come and collect my car at 3:30 so I take time out of work. I’m on my way arranged a lift and then when I’m about 10 minutes away I get a phone call to say that they found another problem with the car up on test driving it and it’s going to be even longer and cost more which is just a joke. I’m entitled to a courtesy car which is a service that they are failing to provide me with and I’m expected to pay for more problems that have been found on the car after being told for the third time that that’s the issue this is not acceptable and I will be taking this further to the local press if a solution is not given in form of refund or compensation or paying for the work to be done on the vehicle that’s not covered under warranty.

honestly, I would stay well clear of this company and I will never be purchasing a car from them again. disaster.

Bought a used Volvo via Dave Dewhurst from Evans Halshaw Preston ..A lovely car…unfortunately started with a problem after week one …
In the end the car was returned to Evans halshaw as the problem could not be fixed after going to Volvo and being looked at by themselves
I made the decision to return the car and get my money back…so not the outcome that anyone wanted!
But from start to finish over a 3 week period I was always kept in the loop given good courtesy car and always reassured that if car was not fixed then
don’t worry we are a company that will look after you and either find another car or money back … very easy to just say that but not action it !
Faultless from start to finish from Dave and Joe the sales manager and as they said don’t worry!
Thanks Antony

Great service from Dave Dewhurst from start to finish when buying my new car. Very helpful and everything was straight forward. Thank you.

I saw an advert for a used Ford Ka and dealt with Dave Dewhurst from the dealership. Dave was fantastic from start to finish keeping me up to date along the way and facilitating the sale. He even checked in after the sale was made to make sure that everything was ok. A credit to the company and he made a difference in ensure that this sale was smooth.

Very disappointing! i purchased a car from evans halshaw preston this week, viewed the car on sunday, took up 10 minutes of the salesman’s time as we thought we wouldn’t be able to afford it, phoned the following day to see if there was any wiggle room on the price to which i was told no the prices are set by head office, fine, ill take the car as i had sourced my own finance that was cheaper, straight away this was an issue for them as i was told the invoice can only be in my name not the finance companies which the finance company said was not an issue, we got over this issue and the deal was on, 2 days consecutively i tried getting in contact with the salesman selling me the car, as did the finance company to get an invoice generated so the finance company could pay out, both days it took 4 hours(after getting shirty on the phone) for him to call me back, eventually we got everything sorted, i wanted to collect the car on wednesday, this of course was an issue for the salesman as he said that was his day off and no one else could sort the paperwork out, i told the garage to cancel the sale and i would take my business elsewhere, after speaking with the manager, miraculously there IS someone else that can do the deal and even offered to drop it off at my house on wednesday! anyway, collected the car on wednesday after work, arrived a little late(5:40 and they close at 6) inspected the car to find 2 small scratches at around 6(closing time) this was no problem for the salesman that handled the deal, in the end came out with his own polishing machine and got the 2 scratches out right in front of me, brilliant, so overall very disappointing from the salesman jordan who was not intrested from the start, had to chase him numerous times and couldn’t care less about the fact i just spent a lot of money on a new car, more than him having a day off making me wait to collect it, a new car is supposed to be exciting and this deal was absolutely hardwork, making it not exciting at all, the car was cleaned half heartedly, the previous owners details were still on the car(sat nav addresses + phone still paired) which are minor details but when you buy a car for a dealership of this size you expect there to be some effort put into prepping the car, however the salesman that did the handover and got the scratches out (david) was brilliant, but i cannot give a review on just david unfortunately, if i could it would be 5 starts, will not be returning to this dealer for anymore cars in the future!

Just purchased our daughter's first car and cannot fault the customer service provided by Dave Dewhurst. Highly recommended.

Visited today to get my daughters car serviced. The showroom is pristine and the staff very friendly and super efficient. I was treated like Royalty as I waited. Fay is absolutely lovely, so kind and professional and very good at her job. She is a great asset to Evans Halshaw. The car was valeted and looked amazing. Thank you very much to you all and especially Fay.

Visited Evans Halshaw Preston at the end of August to look at a Ford Kuga we had seen online
The sales team were friendly and helpful and Dave Dewhurst who handled the sale of the car was very professional and efficient and kept us informed about the sale. Car was also delivered to our house when we couldn't come in to collect it. Very pleased.

Very bad experience - trying to sell a car which they admit should not have passed inspection, and then refusing to fix faults which they acknowledged were present.
We arranged to view a Qashqai after work one evening. Tight for time, we only had a short test drive, but it went well and I put a reserve on the car so I could come back and inspect properly. They requested I return before the weekend as the salesman wasn't working at the weekend. It meant using some annual leave from work, but I agreed. I arrived Friday afternoon and began giving the car a good look over. First thing I immediately noticed was that the undertrays were missing from the car. That was actually forunate as it meant I was able to see there were clearly two seperate oil leaks - one from the engine timing chain cover, and another from the transmission drain. This car should never have passed inspection, but I had been repeatedly assured it was inspected and ready to go. One of the mechanics at the dealership took the car in to the garage to check it over and admitted it should have been spotted and fixed. The transmission drain plug was left loose and so retightened, but the timing chain cover would need some garage time to be resealed. I left frustrated and without the car, but assured the problems would be resolved as a priority. By Tuesday afternoon, I hadn't heard anything yet so I chased it up. Apparently they must have been very busy as the job hadn't even been assigned to anyone yet. Later that afternoon, I had another phone call to say that it is a common problem and they would not be fixing it - i.e, they couldn't be bothered fitting it in and fixing it, and the car would be sold like that. Obviously I didn't want to pay good money for a leaky car and that attitude left me doubtful of satisfactory customer aftercare, so I pulled out of the deal.
A waste of two near 3 hour round trips, a day of annual leave, and I am still awaiting my reserve to be refunded! Beware, and please thoroughly check over any vehicle you plan to buy from this dealership. They have lied about inspections and were (and still are!) intending to sell a vehicle with known issues.
I have raised a complaint with head office but they have not responded.

UPDATE: I followed up on the reply below from Evans Halshaw with an email to the address they provided. As I suspected, this reply was merely to keep up their false facade of actually giving a damn as my email was completely ignored, again. I did finally manage to get my refund, although it took a total of 3 emails and 3 phone calls over the course of 10 days to do so. What an absolute shambles.