Evans Halshaw - Hyundai Gateshead Reviews 

465
TrustScore 4.5 out of 5

4.4

Shearlegs Road, Felling-By-Pass, NE8 3EJ Gateshead, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish. As I live several hours away from Gateshead, almost everything was ha... See more

Company replied

Rated 5 out of 5 stars

Great communication- timely and as promised arrangements and updates. Car treated with care with full works report. Staff friendly and helpful. Front desk phone line dependable for getting answered co... See more

Company replied

Rated 5 out of 5 stars

How great it has been to have a young man with both the knowledge and helpful attitude to guide us through the experience of purchasing a new vehicle. Josh Heatlie has made this purchase straightfor... See more

Company replied

Rated 4 out of 5 stars

Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Shearlegs Road, Felling-By-Pass, NE8 3EJ, Gateshead, United Kingdom

  • 0191 477 0066

4.4

Excellent

TrustScore 4.5 out of 5

465 reviews

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4.4

All reviews

(465)

5,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jemma talked us through everything and…

Jemma talked us through everything and made sure we understood what we were getting for our money x very happy with our deal x

November 8, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello, Deborah.
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

New Skoda from Jemma

I bought my new Skoda from Jemma , she made the process so stress free and I am very happy with my new car. Come see Jemma for your next car :)

November 7, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello,
Thanks for sharing your recent experience!
It sounds like Jemma has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

car service

Quick service and prompted feed back

November 3, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello, Trevor
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

MG ZS

I dealt with Khash and Jemma. They were both lovely to deal with and I would recommend anyone to come and see them when buying a car.

November 4, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello, Anne
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Efficient & friendly

Quick, efficient and friendly staff

October 29, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Janet,

We appreciate you taking the time to leave us this amazing review.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jemma was very professional

Jemma was very professional. Great service.

October 24, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Stacy,

We appreciate you taking the time to leave us this positive review, and we're so glad you had a great experience with Jemma.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

The Evans Halshaw Hyundai team are…

The Evans Halshaw Hyundai team are always very helpful when I visit the service desk.

October 15, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Anthony,

We're so glad to hear that the team is always helpful when you visit.
Evans Halshaw Customer services

Rated 5 out of 5 stars

Gateshead Hyundai

Gateshead Hyundai

5*
Can’t recommend sales advisor Martin enough. Was buying a car from a distance & he made the process easy & stress free. Car was clean & at the door on arrival. Great communication, kept me up to date & very friendly helpful guy.
Lovely bunch of team in show room.

October 4, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello Denver,

We appreciate you taking the time to share your experience.

We're happy to hear that the process was easy and stress-free, and that you found Martin friendly and helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

good cars, friendly staff

Jemm was lovely. Very friendly. Cars were good.

October 20, 2025
Unprompted review
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Marc,

We're happy to hear that you had a great experience with Jemm.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Long time to get booked in for repair

Long time to get booked in for repair

October 15, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Audrey,

We regret the booking delay for your repair.

We appreciate your feedback and will review our scheduling.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good service kept informed of any…

Good service kept informed of any issues before work carried out. Staff friendly.

October 7, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Morag,

We appreciate you taking the time to leave us this great review!

We're happy to hear that our staff were friendly and communicative.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

SERVICE AND M O T …

PICKING THE CAR UP FROM MY HOME ADDRESS AND RETURNING IT AFTER SERVICE WAS VERY HANDY .

September 25, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello Kevin,

We appreciate you taking the time to leave us a review.

We're glad to hear that you found the pick-up and return service convenient.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Mrs h Singh

I’ve had cars from Hyundai since 2015 and I’ve never had any trouble they’ve always give me good service understanding and reliable always get my car back on time

September 10, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello Harwinder,

We're so happy to hear that you've consistently received good, reliable service from us since 2015! It's great to know we always get your car back on time.

We look forward to seeing you again,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic service

Efficient helpful service. This is the 4th mobility car from Evans halshaw.
Won't be the last

August 16, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Alison,

We appreciate your continued loyalty and are so glad our service has consistently met your needs.

Evans Halshaw Customer Services

Rated 4 out of 5 stars

Good but pricey MOT and service. Haggle to get better deal.

Reception attentive. Service and MOT completed in reasonable time. Although the MOT was delayed for an hour, due to too many MOTs being carried out. Evans Halshaw statement (also on a poster in the showroom) states a repeat customer would get a good deal on their car service etc. However my initial quote was very high. I later managed to negotiate a slightly lower price. however, although I was offered a £25 MOT at another garage, they wouldn't go lower than £40 here!

August 26, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hello,

We appreciate your feedback and are happy the service and MOT were completed in a reasonable time.

We regret the MOT delay and that the initial quote didn't meet your expectations.

Thank you for bringing this to our attention.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Had a minor service and m o t

Had a minor service and m o t, although I think the minor service was a bit pricey. I asked for details of the 3 year warranty I took out when buying the car last year, and was told it would be forwarded to me, but I'm still waiting.

August 22, 2025
Evans Halshaw - Hyundai Gateshead logo

Reply from Evans Halshaw - Hyundai Gateshead

Hi Jim,

We appreciate your feedback.

We regret that the service cost seemed high and apologise for the delay in sending your warranty details.

So we can ensure you receive the information promptly, please can you email service.followup@evanshalshaw.com

Evans Halshaw Customer Services

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