Evans Halshaw - Hyundai Leeds Reviews 

Bought a used vehicle from Awais - great buying experience highly recommend

Staff friendly and efficient

Service was completed seamlessly and efficiently, and was completed ahead of time.

Hyundai is the best service provider.
Highly recommended

It was a very easy drop off because I'd been able to add concerns and requests prior to the service.

Great customer service from Mr Symbert Saddler.

Service was prompt, followed by on-going communication from the start, due to me being on site.

The only positive is, face-to-face, the sales team are polite.

I first reached out to express interest in a car a book a viewing and a test drive. Upon arrival to the dealership, I was left waiting for an extended period of time before they had the car ready, and I was then told I couldn't test drive it because they'd booked me in "Too late".

Upon booking the viewing the 2nd time, I had the same issues aside from being able to actually test drive it this time.

Not even 6 hours after the purchase of the car, the engines overheated. In trying to return the vehicle and claim a refund, my calls have been ignored, promises to reach out have gone unfulfilled and they're trying to deny my rights as a consumer for the refund.

Overall: face-to-face they're polite enough but behind closed doors there is 0 care for the customer whatsoever. Completely unprofessional.

Terrible product, terrible service, terrible complaint handling and finally terrible Hassan
Evans Halshaw Hyundai Leeds – Comedy Value from Avaies & Manager Hassan… but Absolute Cowboys

This was my third vehicle purchase from Evans Halshaw, but dealing with salesman Avaies and manager Hassan at the Leeds branch turned what should have been a straightforward purchase into a frustrating experience that would almost be funny, if it hadn’t cost so much time and stress.

The experience had comedy value, but the reality is that the operation felt like it was being run by absolute cowboys.

It started with Avaies confidently telling me vehicle delivery wasn’t available. This was strange considering it’s clearly advertised by Evans Halshaw themselves. Only after I sent screenshots proving it existed did delivery suddenly become possible. Not exactly reassuring when basic information about your own company’s services has to be explained to the salesman by the customer.

Communication throughout the sale was slow and inconsistent. Simple questions took days to answer, information changed depending on the conversation, and key details only appeared after payment had been made.

And that’s where the Evans Halshaw Leeds experience really shows itself:

Once they have your money – goodbye.
Once the car is delivered – goodbye again.

Shortly after delivery the car developed noises, warning lights and clutch issues, despite barely being driven. When this was raised with Avaies, the response was dismissive — apparently the car had been “prepared” so nothing could possibly be wrong. The implication being that if something goes wrong after you drive away, it must somehow be the customer’s fault.

Trying to get support afterwards was an exercise in frustration. Calls weren’t returned, promised callbacks never happened, emails were slow or ignored, and getting the Leeds branch to actually approve or sign off work felt like chasing people who had disappeared the moment the sale was completed.

Ironically, the Evans Halshaw branch closer to my home that eventually inspected the vehicle ended up highlighting just how poor the preparation and communication from Leeds had been. Even they struggled to get responses from the Leeds branch and confirmed multiple issues including clutch and gearbox problems requiring significant repairs.

When another Evans Halshaw branch from the same brand is openly pointing out how bad the vehicle preparation and communication was, that really tells you everything you need to know.

Even after those repairs, the car still has underlying mechanical noises, which raises serious questions about how thorough the original preparation actually was.

So yes, there was plenty of comedy value watching the double act of Avaies and manager Hassan, but in reality the way this sale and aftersales support were handled felt completely unprofessional.

Behind the humour, the honest description is simple: absolute cowboys.

To note- original removed as per request from Evans Halshaw branch due to naming full name. To note they are happy for full names to be mentioned praise is given but not negative reviews.

Polite and friendly staff, capable technicians and a job well done.

Great engineers and customer service as well, Evan Halshaw Hyundai Leeds were always above my expectations, great job guys, keep it going!!!

After 24 hours of paying £500 deposit toward Hyundai Bayon YA25VFE on 10/02/26 I decided to withdraw. I made my decision known to John Loth who was directly dealing with my purchase. John guided me through a refund process and I submitted the bank details. John advised refund is usually within 2-3 days. Till today 06/03/2026 I have received my refund. Of course, I called Evans Halshaw Leeds times without number where John started giving different excuses, then he was too busy or not available to deal with my refund anymore. On 25/2/26 I Spoke with Adele (sales executive), who told me that John Loth has moved to another branch and that he will look into the issue and call me back same day. No call received till today. I spoke with Sarah (sales executive) and demanded to speak with the manager. On 26/2/26 Anwar Barkaart (manager)promised he will manually process my refund which will get to me within a week the latest 5/3/26 by 6pm. As I speak no refund processed. My son only 18 years old made this deposit from his hard earn income. I need nothing but my refund. I will update this rating when I receive my refund.

Good communication, tracking and efficient service. I felt comfortable and relaxed.

Dealt with Peter/Chee-Ken Hau who I initially described as helpful. Turns out he was helpful to rush through the sale but as soon as that was done they don't want to know.

They've sold me an expensive car with potential mileage fraud and multiple issues and are in no rush to resolve at all, despite a formal complaint being made via the finance company Northridge who are also a joke. I've already wasted a day taking the car to another one of their dealers who confirmed the issues I described and 2 weeks later there's still no progress. They didn't do the full list of things they were supposed to though which makes me suspicious that they don't want to find any further faults that they will be liable for.

Peter/Chee-Ken Hau also claimed the car had been serviced whilst at the dealership but has still not provided written evidence as requested.

Peter advised that the only thing that this dealerships management care about is the Google ratings which is why I initially gave 5 stars but 3 weeks later I've had to amend to 1 due to their appalling approach to dealing vehicle quality issues.

Everything was good from start to finish..

I called and book , some car yesterday for test drive , I should be test drive today , Firstly I been told they done done test drive straight away , asked many questions about test drive . Secondly I told car in garage to fix something, not ready for couple days for sale . And finally been told ,car will be ready 1 hours to drive . Make your mind HUNDAI LEEDS.
Car was nearly £20k . I keep my money business somewhere else. Don’t recommend go business with Hyundai LEEDS. Rubbish costumer service and experience. 0 star if I can give them.

The length of time to get my car looked at was 3 months! Once i booked to get it serviced it was 3 weeks.

The repair was carried out promptly once part had arrived.

Really poor service and maintenance team. It feels like there is zero management and zero accountability.
I suspect technicians are not trained properly.
They had the car for 5 days. Very little communication or updates. Less than 1hr of work carried out. Main fault couldn't be fixed.