Very smooth & no hard sell for products, both visits were great, Alex the salesperson was great to deal with, we talked about extras but when I decided not to go ahead with them, he say all good & con... See more
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See what reviewers are saying
My car went it with no issues other than routine maintenance and a work under the warranty. It came our with a dead 12 volt battery which cut the next time I wanted to start the car. When I received... See more
Company replied
Excellent customer service from Kia Stourbridge. First time buying a Kia and I was very happy with my dealings with Linda Collins who went above and beyond to answer my questions. Would recommend !... See more
Company replied
We took our car in for a MOT then took it back to have our breaks changed. Ryan who dealt with us was very professional and his customer service was excellent. He dealt with all our enquiries in a ti... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
65A Hagley Road, DY8 1QA, Stourbridge, United Kingdom
- 01384 442222
4.6
Excellent
809 reviews
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The staff ive had contact with are…
The staff ive had contact with are always helpful. Good and informative service.
November 3, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
Helpful quick sale
Very quick, patient and friendly service from Linda Collins today. We drove our new car home on the day of buying it, which was important as our old car was completely out of action. Very happy with the car so far as well!
November 1, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Lisa,
Thanks for the review.
I am very pleased to hear that Linda provided you with a 5* experience!
I will ensure your feedback is passed on to Linda and the leadership team so they know what a great job they are doing!
Thank you again, and enjoy your new vehicle!
Evans Halshaw Kia Stourbridge Customer Services
A warm welcome,and a job done promptly…
A warm welcome,and a job done promptly and well.
October 28, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
We are very happy with the service…
We are very happy with the service provided. Thank you.
October 30, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi Peter, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Super helpful friendly staff who always…
Super helpful friendly staff who always go out their way to help
October 28, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi,
We appreciate you taking the time to leave us a review. We are so glad to hear you found our staff friendly and helpful.
Evans Halshaw Customer Services
Reliable cars and great service
I have always found Evans Halshaw Kia Stourbridge to be a welcoming dealership, offering clear and efficient service and going above and beyond wherever they can. My new car is lovely, and I am grateful to Chloe and Andrew for all their help along the way. I know that they will continue to be there if anything comes up with the car in the future, and that they always try to get me the best deal. I recommend this place to everyone.
October 18, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello,
We appreciate your kind words about your experiences Andrew and Chloe at Kia Stourbridge.
We're happy to hear that you find our service clear and efficient.
It's great to know that you are grateful for the assistance you received and recommend us to others.
Evans Halshaw Customer Services
Linda, Perfect Service
Linda was great, kept us updated throughout, she sorted all the issues we noticed with the car before we purchased. have picked up the car today, and its perfect for what we wanted. great service, highly recommended.
October 17, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Karl,
We appreciate you taking the time to share your feedback about Linda.
We're happy to hear that you were kept updated and that all the issues were sorted before you purchased the car.
Evans Halshaw Customer Services
Staff welcoming and helpful
Staff welcoming and helpful. Convenient appointment. Service carried out promptly and efficiently. Very good communication.
October 6, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi Jenny,
We appreciate you highlighting our welcoming staff, convenient appointments, efficient service, and excellent communication.
Evans Halshaw Customer Services
Booked a 4pm appointment with Evans…
Booked a 4pm appointment with Evans Halshaw Stourbridge through their sell my car service. Arrived at 4pm, took 40 minutes and a bit of prompting before anyone came to see us.
They had offered 10,400 online for our car, which included us providing all details of any damage, co edition and milage etc.
After sitting around over an hour we were finally offered £1000 less than their online valuation. I alway expect places like this to lower price slightly but not too this extent.
Had use them previously and had a really good experience but not so this time.
Member of staff we dealt with was friendly, his manager we dealt with before him, I think called Tom, made us feel like an inconvenience and was generally unhelpful( also very scruffy).
October 16, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi James,
Firstly, I am sorry to hear that you were disappointed with the price that you were offered when selling your vehicle to us.
The initial quote given online is just a guided price and a true evaluation can only be given when one of our specialists at the dealership have seen the car at face value and have sent the required information and evidence over to our central price team, who then provide the final offer.
We have a dedicated team that check the offers given to ensure that we are in line with the current market values of similar vehicles.
Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car.
We do appreciate your feedback, and I will ensure this is fed back to the relevant leadership team.
Thank you,
Evans Halshaw Customer Services
Following my purchase I had an issue…
Following my purchase I had an issue with one of my front tyres ( puncture)
On contacting Adam this was resolved to my satisfaction.
October 2, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi John,
A huge thanks for taking the time to rate your recent experience with us.
Adam will love to see such great feedback!
Have a nice day,
Evans Halshaw Customer Services
My husband and I picked up our new Kia…
My husband and I picked up our new Kia Sportage yesterday. We had the pleasure of being dealt with by Linda Collins, who was amazing throughout the whole process. Linda is very polite, friendly and knowledgeable, explaining everything as we went along. On collecting our car she went out of her way to set up our phones to the car and explain various functions. Thankyou Linda, you certainly deserve your 5 star review.
Carol and Ian Bradley
October 15, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Carol,
We're happy to hear that you had such a positive experience!
It's great to know that everything was explained clearly and that the vehicle setup was helpful carried out by Linda.
Thank you for sharing your feedback.
Evans Halshaw Customer Services
Great experience
Great experience at this place from start to finish. Linda was a great help in giving me full details of my new car and all I needed going forward. She was also really friendly.
October 12, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi Vanessa,
We're happy you had such a positive experience.
It's great to hear that you received comprehensive details about your new car and found Linda to be friendly and helpful.
We appreciate your feedback!
Evans Halshaw Customer Services
Ryan was great
Ryan was great, nothing was too much trouble and really helped us choosing our car.
There’s lots of paperwork but it was made pretty painless.
Really friendly and polite thanks Ryan!
October 13, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi,
We're happy to hear that your car selection process was smooth and that we made the paperwork manageable.
We appreciate your kind words about Ryan and are grateful for your positive feedback!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Kia Stourbridge
Hi Jason,
We appreciate your positive feedback and are so glad you were happy with our communication and the cleanliness of your car.
Evans Halshaw Customer Services
Highly Recommend - Stress-Free from Start to Finish
I recently bought a car here and the whole experience was brilliant from start to finish. The staff were all really friendly and welcoming, and everything about the process was smooth and stress-free.
Ryan, who looked after us, was especially great - really nice, easy to chat to, and made sure everything went seamlessly. I’d definitely recommend this place to anyone looking for a car!
September 30, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi Kirsty,
Thank you for your kind review.
We’re so happy to hear that Ryan gave you a 5* experience! We will ensure that your lovely feedback is shared with them, as they’ll really appreciate it.
Thank you for your recommendation and we look forward to seeing you again!
Have a lovely day,
Evans Halshaw Customer Services
Super impressed with the service
Super impressed with the service
Would highly recommend this garage
Matt was professional and we were really happy with choices and every was explained
September 29, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi,
We're super impressed that you were happy with the service!
It's great to hear that Matt was professional and explained everything clearly.
We appreciate your recommendation.
Evans Halshaw Customer Services
Excellent customer service from buying…
Excellent customer service from buying my used car online to collection from Kia Evans halshaw Stourbridge... I saw sales man WILLS he went through all the paperwork step by step made sure I understood what I was signing for and happy all the team are brilliant buy with total confidence 10/10 EXCELLENT...... Very helpful very polite staff special thanks to Laura for all her help much appreciated.... I'm very very grateful....
September 29, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Kevin,
We appreciate you taking the time to share your positive experience.
We're happy to hear that you received excellent customer service and that you were satisfied with the assistance you received from Will during the car buying process.
We value your feedback and are grateful for your kind words.
Evans Halshaw Customer Services
Ryan was a very nice patient young man…
Ryan was a very nice patient young man very helpful
September 29, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hi,
We are so glad that you found Ryan to be helpful and patient.
We appreciate your positive feedback and your time.
Evans Halshaw Customer Services
Could have been better
The service seemed a bit lapsy daisy in the fact that my service book was not signed off in two locations of the book and I was not given a video of the service which took place as I have previously.
September 24, 2025
Reply from Evans Halshaw - Kia Stourbridge
Hi Janet,
We appreciate your feedback and apologize that your service experience did not meet expectations due to the unsigned service book and missing video.
We'll review our processes to improve.
Evans Halshaw Customer Services
Excellent service provided by Linda
Excellent service provided by Linda from Kia Stourbridge. Friendly and very informative. She went the extra mile by sending updated videos of my car before it was delivered. Couldn’t fault the service provided.
September 28, 2025
Unprompted review
Reply from Evans Halshaw - Kia Stourbridge
Hello Erin,
We appreciate you taking the time to leave this review.
We're happy to hear that you found the service received from Linda excellent and informative and that you were pleased with the videos.
We hope to be of service to you again!
Evans Halshaw Customer Services
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