Evans Halshaw - Peugeot Mansfield Reviews 

I recently ordered my new car from the Mansfield dealership. Luke was very approachable, knowledgeable and put me completely at ease. Even though there was no milk in the machine 😂.The professional approach far surpassed the experience I had with my last car at stoneacre in chesterfield . I would recommend this dealership for any new or used car. 5 stars!

Purchased a car from Evan’s Halshaw Peugeot in Mansfield 16th September 2023 was told as there was only 1 key they would provide a second key to our local dealer to code. Here we are after numerous phone calls (the people we need to speak to are always on a day off when we call) so I’m promised a phone call back never happens and still no second key - have had to raise this with Peugeot customer service and will now be reporting to trading standards and the motor sales ombudsman as contract of sale has not been fulfilled.

I recently purchased a used Peugeot 2008 from Mansfield Evans Halshaw via their buy online in November 2023. The salesperson contacted me by telephone and arranged a video call to discuss further, after the teams call he confirmed the deal, as it was late on a Thursday evening, he told me how to make the remainder of the payment as I paid cash for the vehicle and I was directed to pay the funds via my online bank account which I promptly did. As it was late on the Thursday evening, I didnt expect confirmation that night, but did expect contact from Evans Halshaw the following morning to discuss delivery of the vehicle and also to confirm they had received the full amount and to provide me with a receipt. On the Friday the following day I waited until lunch time and as I had not heard anything, I firstly sent an email to Jeffrey, to which I had no response, I waited patiently several more hours but decided to call the dealers to find out if i could speak with Jeffrey. I was then told Jeffrey was on his day off, which was very annoying as he had not mentioned this on the call and to make matters worse he not arranged for any other colleagues to pick up my sale. I then had to wait until the Monday to pick up discussions. Again I gave Jeffrey time to get to work pick up his emails and respond but again nothing. So I called again to be told he was busy and he wouldd call me back. Eventually he called and confirmed reciept of the money and explained they had to wait for a delivery driver and once they had one he would be in touch. On the Wednesday after hearing nothing, I decided to escalate my concerns and contacted the Peugeot complaints team. I fully explained my position and shortly after a member of the customer service team callled me and explained he had called the dealers and spoken with them and they would be in touch shortly, it was the following day that Jeffrey called me and said we have a delivery driver your car will be with you this afternoon. Later that evening the driver arrived with my new car but upon inspection he pointed out 2 areas of damage and said he was reporting this damage and advised that I should also contact the garage to arrange repairs. I sent an email to which I got no response, so I called the dealership, to be told I would get a call back which yet again I didn't recieve. So again I contacted the customer complaints team, again they spoke to the dealers and Jeffrey after several days calked me back. I explained I wanted my service and damage repaired and that I didnt want to bring the vehicle back to Mansfield and asked if I could take to my nearest garage, which upto recently was an Evans Halshaw, although not know at the time of the sale had now been taken over as Ford Stoneacre. As they were not part of Evans Halshaw, I attempted to contact Jeffrey again by email, asking how I can go about getting the service done that is due and the damage repaired. Jeffrey has never responded to my email or calls.
As I have been busy with a family member who is terminally ill, I have not been in a position to keep chasing the sales team, I now have a vehicle that is past its 14 day return date, the vehicle has damage that I will now have to pay for to have rectified. The vehicle was not serviced or cleaned upon delivery, I have had to tolerate the fould smell of stale cigarettes, which was not disclosed or made clear to me that a smoker had previously owned this vehicle.

I have had a really poor customer service from this dealership, obviously I am unable to deter anyone from purchasing a vehicle from them, but I can ensure potential buyers are aware of the sales tactics used at this dealership and that they need. To be aware and very cautious of Jeffrey Mathers who obviously doesn't give a monkeys about aftercare, and also has absolutely no customer service or people skills.
AS far as I am concerned, he should be avoided at all costs, if NOT you will probably end up having the same experience that i have endured . It will almost definitely cost you further for future repair and service costs that any other dealership would have resolved before releasing the vehicle to the new owner.

Would I recommend this dealership to others, based on my experience NO I wouldn't stay clear stick with any other make and dealership, I promise you will never experience anything worse.

Great service from Daniel from first enquiry to end sale/part exchange. Made it a smooth purchase.

Jeffery was our Sales Executive and we are probably slightly finicky customers, we like things to be right. Jeff dealt with all our requests and everything was completed to our satisfaction. Many thanks

Megan was so polite and friendly, just made it a good experience. I would recommend to anyone.

Shocking experience I would put no stars if I could. Ordered a brand new 2008 73 plate car with Niall should not of trusted him or the manager when they got me to sign the documents with the wrong colour car and also the wrong car down for part exchange on the forms. I have a Jaguar XF they put down a Peugeot 407, when I told Niall he said ‘yeh it will be written up correct when they put the order in’ they just wanted me to sign as it was the last day of the month kept telling me prices would go up tomorrow. But then on the day of picking my new car up something underhand seems to be happening, that morning while I was at work Niall calls to say they have over estimated my Jaguar and now can only give me £200 part exchange as it’s coming up as an accident repair. My car has never been written off, I payed for a search myself and also got the manager from my local Ford dealership who conveniently is next door to my workplace to run a check and it came back all clear. Niall had said on the phone that someone would ring me back later that day as I was at work I heard nothing that was on the Friday, nothing Saturday either so on Monday I called them and explained, the guy said he would get the manager to ring me back as I said that I didn’t want to deal with Niall, yet again I had no phone call. Then on Tuesday morning my deposit was refunded into my bank no explanation or anything. The stress this caused myself and my partner while at work was awful on what should of been our new car day. I am now also out of pocket £100 to take my number plate off my car ready for the new car and changing the insurance documents back to the original plates. I would like an email of the search of my car you did and also an apology, I’m sure head office would be interested as to how oak tree Evans Halshaw operate.

First time ever using evans halshaw they were brilliant looked after us were very friendly and welcoming Matt was exceptional at explaining everything and making sure we were fully happy thank you

great experience, friendly staff

Car booked in for a service. Attended to straight away. Finished in just over an hour including wash and clean inside. Excellent service. Twice I have used this retailer and twice the service has been excellent

My Motability car was due an MOT but the staff decided to do a full service, at the same time. This avoided another visit, in a few weeks time. The staff were very pleasant, helpful and approachable. Highly recommended.

Keeping in contact with their customers. Communication is very important

1st Class from start to finish, Dealt with Niall very friendly and communitive. Everything was sorted with ease and nothing seemed to much trouble. Also a special mention to Matt who was part of the process. Would recommend the garage and the people who work there.
One happy customer!

Excellent service, very professional staff. Would highly recommend.

Niall gave excellent service and information on everything I needed to know about choosing my next mobility car. Thank you cannot wait to get my new car

The team were very helpful, will definitely bring my car here again!

Jimmy was fantastic would highly recommend