Evans Halshaw - Renault Middlesborough My car went in for a service and mot, when we was informed that the car had passed it's mot and service and would be available soon, joe at the service Desk of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer services very polite and helpful Car not cleaned Service information on dash not updated. I will need to go back to garage
Company replied
DAN IS THE MAN, Top salesman and very knowledgeable in his field. He was very helpful and understanding from start to finnish solving all our issues and concerns. If going to Evans Halshaw Newpor... See more
Company replied
Excellent service from start to end, I was kept updated throughout the day by my advisor. My VHC video was very informative and would highly recommend. Will definitely be back for my next service an... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Newport Road, TS1 5JP, Middlesbrough, United Kingdom
- 01642 757500
3.9
Great
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review
Customer services very polite and helpful
Car not cleaned
Service information on dash not updated. I will need to go back to garage
September 3, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Renault Middlesbrough Customer Services
Evans Halshaw Good Customer Service.
Evans Halshaw - Renault Middlesborough
My car went in for a service and mot, when we was informed that the car had passed it's mot and service and would be available soon, joe at the service Desk offered use tea or coffee while we waited which was nice. Overall a good experience, We will be using Evans Halshaw again.
September 2, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Joe at the dealership
Have a lovely day!
Evans Halshaw Renault Middlesbrough Customer Services
Excellent service
Apart from not receiving the email about my MOT, the service was excellent
August 11, 2026
Reply from Evans Halshaw - Renault Middlesborough
Good Morning/Afternoon
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Brand – Customer Services
Excellent service from start to end
Excellent service from start to end, I was kept updated throughout the day by my advisor.
My VHC video was very informative and would highly recommend. Will definitely be back for my next service and MOT.
August 14, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hi kate,
Thank you for your positive review.
The team at Evans Halshaw Brand are always happy to help!
Have a great day!
Evans Halshaw Brand – Customer Services
Early drop off for my car
Early drop off for my car, fast service immediate feed back
August 12, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello Harry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
GREAT SERVICE ALL ROUND.
June 8, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hi Sexton,
Thank you for your positive review.
The team at Evans Halshaw Renault Middlesbrough are always happy to help!
Have a great day!
Evans Halshaw Renault Middlesbrough– Customer Services
Poor after sales service when it comes…
Poor after sales service when it comes down to warranty work maybe suggest you employ technicians that actually know what they are doing instead of fobbing people off
June 18, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hi Paul,
Thanks for sharing your feedback on your experience with Evans Halshaw Renault Middlesbrough. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Renault Middlesbrough Customer Services
There was nobody answering the it took…
There was nobody answering the phone,it took all day I rang every half hour, when i finally got though at the end of the day i got it booked to sort the problem out.They rang me the next day to say it was fixed ,which it wasnt.I've still got the problem with car and the same problem i keep rinnging and theres no one answering the phone and nobody ringing me back when they say they will. When I was buying the car they rang me back no problem. I've never been so let down by any dealer like i have with this dealer.
July 27, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello William,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com
Thank you
Evans Halshaw Brand – Customer Services
I bought a car from Evans Halshaw…
I bought a car from Evans Halshaw Middlesbrough a year ago, I part exchanged a vehicle at the same time. I have had nothing but trouble since buying the car, the car is fine but .... I have had a fine through the post for the car I part exchanged 3 weeks after I put it in and no help was given by Evans Halshaw. They have never sent away the V5C to put into my name. I have been intouch with the Evans Halshaw Middlesbrough and National promising to help sort out these problems to no avail. Evans Halshaw is probably the most untrustworthy company I have used. I would not recommend using Evans Halshaw and nor will I ever be using them again, absolute joke of a company.
I already have been in touch with evans halshaw help. I got told someone will be in touch with me, nothing absolutely nothing back. Im sorting my V5C via V62 form because I need the paperwork like I said crap company crap customer services and aftercare.
I have since been contacted by Evans Halshaw, and it has got worse and worse. I was told they were going to cover the cost for a new logbook and a years service. I have sent my details and have been ghosted by the company once again I am now fed up with this company and now going to contact the Financial ombudsman, worse company I've dealt with and the worst company for customer service and care......disgraceful
July 5, 2025
Unprompted review
Reply from Evans Halshaw - Renault Middlesborough
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Renault Middlesbrough . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Renault Middlesbrough Customer Services
Car was ready to pick up within a few…
Car was ready to pick up within a few hours and work completed to a high standard. Very informative video detailing the health of my car.
June 23, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Middlesbrough Customer Services
…Evans Halshaw track rod ends.
Took my car in for service they told me it needed a track rod end car had 4000 miles on it. Got it back went home doing 50mph got on my estate could hear lots of rattles on front wheels. Had a look on me drive and found both track rod ends lock nuts screwed wrong way so not securing steering at all very dangerous. They come collect it done the securing got it back steering still not straight come and collected again the rung and told me there tracking lift was broke so got it back next day another company had done the work so Evans Halshaw will never fix my car again. Also not one apology from them.
June 8, 2026
Reply from Evans Halshaw - Renault Middlesborough
Dear Robinson,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Renault Middlesbrough. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Renault Middlesbrough Customer Services
Repeat and happy customer
Have been going to Evans Halshaw Renault in Middlesbrough now for 15 years+ for my cars and have always been well looked after. Always do what they can to help and a happy customer.
June 6, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello, Chris
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Great Customer Service from the Team
Great Customer Service from the Team , was informed of expectations. Many Thanks to everyone
June 10, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Middlesbrough Customer Services
Efficiency from reception to collection…
Efficiency from reception to collection as always at Evans Halshaw.
May 27, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hello Esmond,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Middlesborough
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at help@evanshalshaw.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Evans Halshaw Renault Middlesbrough Customer Services
Reply from Evans Halshaw - Renault Middlesborough
Hello Roy,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Renault Middlesborough
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Middlesbrough Customer Services
Reply from Evans Halshaw - Renault Middlesborough
Hello Elizabeth,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
I had a great experience buying from…
I had a great experience buying from Evans Halshaw Renault in Middlesbrough. I bought the car from a distance and Maboob Sadiq from that branch is a credit to your company. Nothing was ever too much trouble and answered all my questions in a timely manner. Had an issue with initial car delivered which was not their fault but it was sorted out and exchanged really easily. Tony the branch manager was helpful too but wanted to give a big thank you to Mab for a great customer service experience and I am extremely happy with my Nissan Leaf I bought. Will highly recommend this particular branch to anyone.
May 6, 2026
Unprompted review
Reply from Evans Halshaw - Renault Middlesborough
Hello Tom,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
As previously stated
May 1, 2026
Reply from Evans Halshaw - Renault Middlesborough
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.