Evans Halshaw - Renault Middlesborough Reviews 

DAN IS THE MAN,
Top salesman and very knowledgeable in his field.
He was very helpful and understanding from start to finnish solving all our issues and concerns.
If going to Evans Halshaw Newport road Middlesbrough head straight for Dans desk, but beware he maybe busy hes very poplular due to his honesty and professionalism. Rare these days. Thanks for everything. Brian and Shani

Easy to use and great service

The service team were excellent as always

Headline: A 600-Mile Nightmare: Faulty Cars, Blatant Lies, and Zero Accountability

I am writing this to warn others: Do NOT use this dealership. My experience with "H" and the team has been a catalogue of incompetence that has left me £1,000 out of pocket and exhausted from constant 100-mile round trips.

The "Terminal" Car & The Relisting Scam
The issues started the moment I got my car home. On day one, the car was cutting out, the windows failed, the battery light was on, and I was given the wrong second key. When I called the next morning, "H" claimed they "put old batteries in on the forecourt" and forgot to swap it for a new one. I drove 100 miles back for a replacement, but the car continued to cut out.
I was repeatedly "fobbed off" and told a car cutting out is "normal behaviour." Only after escalating to management did they take the car back. A week later, they admitted the car had a terminal electrical issue. Shockingly, after I paid an extra £1,000 to switch to a different vehicle, I saw that same "terminal" car back up for sale on their website the very next day. They are actively looking for their next victim.

The Service Plan Deception
I was sold an Emac service plan under the claim that I must use their garages. I specifically requested a non-electric courtesy car because a 100-mile range wouldn’t get me home and to work. I was promised a Clio Hybrid or even a van.
Despite calling a week early to confirm, I set off at 6:00 AM for my service only to be presented with an electric car. They refused to help, meaning I had to drive another 50 miles home without the service—only to be told I owed £5 for the plan and £20 for a car I couldn’t even use.

The Final Insult
The service desk eventually admitted that the sales team lied: I could have used any Emac-participating garage, including one right up the road from me in Whitby. They only lied to keep the labor in-house. I'm still not even sure that this is true either.
While Emac has been very helpful, this dealership refuses to refund a £35 cancellation charge despite the days off work and hundreds of miles I’ve wasted. I have never received a single apology. They are unprofessional, dishonest, and quite frankly, crooks. Avoid at all costs.

No waiting around, just easy drop off and pick up

Great customer service at my recent purchase. Everything from my original enquiry to collection of my vehicle was done as discussed. Colleen was professional and knowledgable whilst maintaining a personal bond with the customer that inspired confidence about the purchase and the company.

“Disappointed with my recent service at Evan Halshaw Renault Middlesbrough. I was supposed to receive a video vehicle health check but never did, with no explanation. My car was also returned uncleaned, which is the first time a main dealer hasn’t done this. Small touches like this make a big difference, and the lack of care left the experience feeling below expectations.”

ISSUE 1
WAS GIVEN A APPOINTMENT TIME FOR A SERVICE OUTSIDE OF OPENING HOURS TURNED UP BUT NOBODY WAS THERE
ISSUE 2
WHEN THE SERVICE DESK OPENED THERE WAS NOT ONE IOTA OF AN APOLOGY SHE JUST SAID THATS NOT FAULT IS IT SERVICE WAS BOOKED FOR 8AM BUT THIS DEALERSHIP NEVER OPENED TILL 8.30
ISSUE 3
WHEN EVERYTHING WAS HANDED OVER I ASKED SEEMS IVE BEEN WATING OUTSIDE IN THE SNOW AND FREEZING TEMPRETURES AS SOON AS MY CAR IS READY PLEASE RING SO I COULD GET BACK HOME THE REPLY WAS IT WILL BE READY AROUND 12 OCLCK AND THE TIME WAS 09.30 .
ISSUE 4
WHILE ON MY PHONE SENDING A TEXT IN THE DEALERSHIP GROUND IWAS CONFRONTED BY A EMPLOYEE ASKUNG WHAT WAS I UPTO IN A ABRUPT MANNER
ISSUE 5
AFTER ONE AND A HALF HOURS OF SHOPPING WENT BACK TO THE DEALERSHIP HOPING I WOULD GET THE CALL TO SAY MY CAR WAS READY BUT NO PHONE CALL CAME
ISSUE 6 WHEN I REACHED THE GARAGE AT 11.10 AM I NOTICED MY CAR IN THE CAR PARK SO I CHECKED THE SERVICE TRACKER SAYING IT WAS STILL IN PRGRESS VERY STRANGE
ISSUE 7
AROUND 35 MINUTES LATER AT 11.53 THE PHONE CALL CAME TO SAY MY CAR WAS READY WHICH WAS 43 MINUTES FROM WHEN I SEEN IT IN THE CAR PARK HAVE ALREADY COMPLAINED TO THERE CUSTOMER CARE WITH ABSOLUTELY NO FEED BACK WHAT SO EVER ALL HAPPENED ON 10 01,2026 IF I COULD HAVE GIVEN A ZERO I WOULD HAVE DONE .
Well once again for the fourth time they send an email to go to help/evanshalshaw.com im stilk waiting for a reply when i made this same complaint on 10/01/26 at pricisely 20.08 pm and im still waitng
THIS POST WAS UPDATED 3 DAYS AGO AND STILL NOREPLY FROM CUSTOMER CARE AND WAS PROMISED A PHONE CALL AFTER 4 PM SOMTIME THIS WEEK OR MUST JUST BE A AUTOMATED ROBOT

Great interaction with service desk personnel.

Communication was excellent. The work needed and price was explained clearly. Shout out to Gavin, who was very friendly and polite

grateful for dropping me off at home after leaving car for repair in the pouring rain

A fantastic experience in exchanging and upgrading my renault clio at evans Halshaw Middlesbrough. Rosie was welcoming and extremely organised. The service was efficient and all aspects of the sale were explained in depth. Paperwork was easy to complete with online forms saving time. The hand over was slick and I had great satisfaction when collecting the new clio.

Bought a van here, problems from day 1. problems before warranty expired and they tried to fab me off saying warranty expired, which it had not. Generally rude and unhelpful

The reception was so friendly and my requests were dealt with simply and quickly

Do not book a service online.. Evans Halshaw offer a "Value Service" online for vehicles over 5 years old, which states a Value Minor includes and oil and filter change. As you follow the links, bookable options (with slightly different descriptions) come up, priced from £95, stating "Approved for 144 months £95.00
An Evans Halshaw Approved Service follows the same service items and checks as a manufacturer’s service but using Evans Halshaw quality approved parts, instead of genuine manufacturer parts. This is our mid-price servicing option which if you are working to a budget will help bring the overall price of your service down". Booked my Sons Clio in based on this, turn up to be told, all you have booked is a Cabin filter change! That's not what the website says, but response was "we dont have anything to do with that, and cant confirm what you are actually booking on the web, nothing to do with us.." Sorry, but you are the customer facing element of the same group and that is not an acceptable response when the business appears to be breaching trade descriptions, clearly a dislike of the corporate side of the business.. Was told the best price to do an oil change giving discount was £160, which as we had travelled in two cars reluctantly agreed. Complete con, dont expect to receive a response to my complaint sent via the online process, but either way, will certainly avoid any brand where the local dealership is under the Evans Halshaw brand. AVOID!

Oh where to begin. Bought a used car from them in August and at first it went well. Gave me what I wanted for my trade in and sales exec arranged delivery. On arrival that's where it all went wrong.
Car arrived with damage to the paintwork and inside it smelled like wet dog and headliner was covered in animal hair. Received the token apologies but it was a fight to get them to authorise my local branch to sort it out. The sales exec started ducking my calls and kept intercepting when I asked to speak to the manager.
My local branch advised it put In a resolver case and sent it to the head of business. I did that and in fairness he got in touch advising that his deputy would refund the delivery cost of the car. I had also advised them that my previous finance was due for payment on the 30th of the month and that this would be settled.
Well today came the 2nd and I got a text advising that I had missed a payment. I called EH back and was advised that they only sent the payment to finance on the 1st. I had to call the finance company and make the payment to them and called EH back to speak to the sales deputy. He came in with how can I help and tbh I saw red. He ducked my emails for five days and I explained that they hadn't settled my finance putting me into arrears and about the additional costs I had incurred to put it right. They eventually compensated me but it seemed like they were either incompetent or were purposely making the wrong choice. Car is going back.to my local dealership for the paintwork next week but this has been more stress than it was worth.

I was told that the sales exec I dealt with was new however that then makes this a training issue. However I also feel the delivery driver was also at fault as he should have never taken the car to deliver in the condition it was in

Easy and quick service. Very efficient

Sales and Workshop reception teams are excellent, but an outstanding, and recurring, problem regarding my vehicle going into 'Limp Mode' ever since day one since taking delivery, has not been resolved. I did mention this ongoing problem when I made the annual service appointment , and again when I picked up the 'UNWASHED AND UNVALETED CAR' (shame on you for such Scrooge like cost savings), only to be told that the MASTER TECHNICIAN is so busy that it it would be mid September before anything could be done about it. What a difference to my previous manufacturer, TOYOTA, when such a problem was given the highest priority.

the service desk staff were fantastic, they kept me informed on my vehicles progress. The garage staff were very profesional . all round 5 star service