After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. O... See more
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Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days. Sheldon sorted us out with a good car, quickly, without fuss. He... See more
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Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands... See more
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Took my car in as there was a loud noise coming from the blower motor. Special mention to Kerry at the Sunderland Renault branch who got it fixed under the warranty
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
4.3
Excellent
414 reviews
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Sold a car that does not work
Sold a car that does not work, I bought the car on the 31st December and have had the car for a total of 3 days! It has been in and out of the garage and still has not been fixed ! I received the car back yesterday AGAIN after yourselves having it in the garage for over 2 weeks to get in it and drive it with the same issues! This needs to go back in the garage again tomorrow and leave me with no car! I traded in a perfectly working car to receive one that I can’t even drive! There is no rush to get it fixed either!
December 31, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Lauren,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Service
Great customer service. Dropped off car to Dan my courtesy car was available. And called once my service was completed. Quick and efficient
January 20, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Lindsay,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our service.
We appreciate your feedback and are glad you were satisfied with the efficiency and communication from Dan.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Mr Wright,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Friendly staff
Friendly staff. Kept up to date with the progress of my repair. The information that was given to me was clear.
December 18, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Christopher,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Effortless experience
Car picked up, I was kept informed of progress and car delivered back to me.
Good, effortless experience.
December 4, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Elaine,
We're thrilled to hear you had a positive experience.
We appreciate your kind words and are glad you found the process effortless.
Evans Halshaw Customer Services
All said in my previous comments
November 23, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Mr Price,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Staff very good just a little…
Staff very good just a little disappointed with time it took to get parts
November 30, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Eva,
We appreciate your kind words about our staff.
We understand your disappointment about the parts delivery time and are working to improve our processes.
Evans Halshaw Customer Services
The collection and return of my…
The collection and return of my vehicle, great touch.
November 22, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi David,
We are delighted to hear that you had a positive experience with our collection and return process.
Your feedback is valuable to us.
Evans Halshaw Customer Services
Kept me informed on update on repaire…
Kept me informed on update on repaire spot on
November 22, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Barry,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Do not buy a car from Evans Halshaw…
Do not buy a car from Evans Halshaw Renault Sunderland. Disgraceful service and have put my 19 year old daughter in danger!!
Car was purchased from them 4 weeks ago and is now in a seat garage needing a considerable amount of work to be carried out to make the car safe to drive.
Was assured when purchased the car that it had been moted and all issues fixed however when the car was collected, was informed that the drive assist light had just come on but that it was safe to drive 2 1/2 hrs back up to Scotland and to book it into evans halshaw in Kilmarnock to be repaired. Waited 2 weeks for the sales assistant to contact the Kilmarnock branch and was then told it would need to go into a seat dealership.
It was taken to Ayr on Monday who gave her a long list on Tuesday of the repairs needing done and have informed her that in there opinion this car has been in a front end smash at some point and the damage underneath has not been fixed!!
Handbrake has also been rewired very poorly and was in danger of snapping at anytime.
Far from being apologetic Katie at evan halshaw Renault Sunderland has been obstructive and refusing to allow the car to be fixed and is now telling us it will be Monday before it is even discussed. No offer of a courtesy car!!
My daughter is now paying for a car that is unsafe to drive and having to pay out her own pocket to be able to get to and from work and university!!
Please share as I wouldn’t want anyone else’s child to be put in danger by a company who clearly have no concern for anyone else’s safety.
This has went from an exciting time purchasing her first car herself to a nightmare!!
October 2, 2024
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Jennifer,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
A good garage.e reception team are welcoming and…
The reception team are welcoming and friendly. You are constantly informed of progress and cost. Car beautifully valeted
October 31, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Mrs Phipps,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our team.
We appreciate your feedback and will continue to strive for excellence.
Evans Halshaw Customer Services
Thank you to Dan Taylor
Thank you to Dan Taylor, you gave us an excellent customer experience. You were so helpful and patient. Renault should be so proud to have you work for them. I can’t recommend you and your company highly enough. We will definitely be a returning customer. Thanks again. Allan
October 30, 2024
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hello Allan,
Thank you for your kind words and 5-star rating!
We are thrilled to hear that you had a positive experience and appreciate your recommendation.
We are proud to have Dan as part of our team.
Evans Halshaw Customer Services
My car repair
They were very professional from start to finish nothing was a problem. excellent job done.
August 10, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Leslie,
Thank you for giving Renault Sunderland such a great review!
It really means a lot to us.
Thanks again!
Evans Halshaw Customer Services
Great service 👍
September 26, 2024
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Craig,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Fantastic service from helpful and…
Fantastic service from helpful and knowledgeable staff
March 10, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Stephen,
Thank you for your kind words.
We're glad you had a positive experience.
Evans Halshaw Customer Services
Job well done in given time given
Job well done in given time given, staff very helpful and kept me informed.
September 24, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi,
Thank you for your kind words.
We are delighted to hear that you were happy with the service you received.
Evans Halshaw Customer Services
Staff on reception couldn’t have been…
Staff on reception couldn’t have been more helpful and accommodating . 👍
September 8, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Kelly,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services
Excellent Service
The service department staff were extremely helpful. We are childminders and they managed to complete the service between school runs which on a wet day was much appreciated by us and the children.
September 5, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Ian,
We are so pleased to hear that you had a positive experience with our service department.
We appreciate your kind words about the staff's helpfulness and their flexibility in accommodating your schedule.
Evans Halshaw Customer Services
Collection and return of vehicle
I like the idea of collection and return of my car. Saved me a lot of travelling to and from the garage
August 15, 2024
Reply from Evans Halshaw - Renault Sunderland
Hi Ian,
Thank you for your feedback.
We are glad to hear that you found our collection and return service convenient.
Evans Halshaw Customer Services
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