After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. O... See more
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Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days. Sheldon sorted us out with a good car, quickly, without fuss. He... See more
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Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands... See more
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Took my car in as there was a loud noise coming from the blower motor. Special mention to Kerry at the Sunderland Renault branch who got it fixed under the warranty
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
4.3
Excellent
413 reviews
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Very good information and service from…
Very good information and service from your staff
March 11, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Graham,
Thank you for your kind words.
We're glad you had a positive experience with our staff.
Evans Halshaw Customer Services
service department review
I good experience, with the staff being welcoming and knowledgeable.
March 10, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Pierre,
We are pleased to hear that you had a good experience and found our staff to be welcoming and knowledgeable.
Evans Halshaw Customer Services
I had an extremely disappointing…
I had an extremely disappointing experience with Evans Halshaw Renault Sunderland and their sales executive, Sheldon, and I strongly advise others to avoid them. (PLEASE READ OTHER LOW REVIEWS WHICH CLEARLY HILIGHTS THEIR POOR CUSTOMER SERVICE)
When I first inquired about a white Mercedes, Sheldon assured me that it was available on-site and encouraged me to visit. However, after making the trip to their dealership, I was suddenly told that the car might have been sold or taken out for prep—despite their earlier confirmation. What a complete waste of time! The sales executive was completely disinterested, barely acknowledged me, and made no effort to assist AND DIDNT EVEN OFFER A SEAT. When I mentioned my budget and preference for a BMW or Mercedes, his response was dismissive: “Just look around and let me know if you find anything.” Is this really how a professional dealership treats potential buyers?
Despite this poor experience, I still followed up and later reserved a black Mercedes after Sheldon once again confirmed its availability. I paid a £100 reservation fee and was told the car would arrive on Tuesday and be ready for collection on Wednesday. Excited about my purchase, I even took a day off work and informed my friends and family that I had bought my dream car.
Then, on Tuesday morning, when I called to confirm, I was suddenly told that the car had been sold to someone else! If that was the case, why wasn’t I informed sooner? Why did I have to call them to find out? And how can a car be sold to someone else after I had already reserved it?
This entire experience was frustrating and an absolute waste of my time. As someone who has worked in banking for over a decade, I understand the importance of customer service, and this dealership has failed miserably in that regard. Thankfully, I ended up purchasing a car from another dealer who treated me with professionalism and respect.PLEASE AVOID THEM!!!
February 25, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Dulaj,
We understand your frustration with your recent experience at Renault Sunderland.
We sincerely apologise for the inconvenience and disappointment you encountered. It appears there were significant communication breakdowns and a lack of professionalism demonstrated by our sales team, which falls short of the high standards we strive for.
We value your feedback and take it very seriously. We will use this opportunity to review our processes and ensure that our team is properly trained and equipped to provide exceptional customer service.
We are committed to providing a positive experience for all our customers, and we are truly sorry that your experience did not meet your expectations.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Nigel,
Thank you for taking the time to leave this review.
We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services
Great friendly and professional staff
Great friendly and professional staff, outstanding.
March 1, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi David,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our staff.
Evans Halshaw Customer Services
Couldn't even pick the phone up to tell…
Couldn't even pick the phone up to tell customers that they no longer offer whilst you wait, then when your there oh you can't take a courtesy car it needs to be pre booked. Also on one receipt it says something was done in August 24 but now they say it needs replacing and telling me it wasn't done ? Terrible service was better when it was Evans Halshaw Nissan
March 3, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Kev,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Neil Milnthorp was extremely helpful…
Neil Milnthorp was extremely helpful resolving a long outstanding issue.
Quick and to the point.
March 3, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi William,
We appreciate your kind words about Neil.
We're glad he was able to assist you with your issue.
Evans Halshaw Customer Services
Had the car a full day 2 problems not…
Had the car a full day 2 problems not resolved must refer to mg dealer no correspondence from them after a full day in workshop
February 28, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Brilliant Staff in all Departments
All staff at Renault Sunderland are really helpful and friendly in all Departments.
February 27, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Maureen,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our staff.
Evans Halshaw Customer Services
MARK SUNDERLAND
MARK WAS VERY WELCOMING WHEN I ARRIVED AND THE TRANSACTION WAS SMOOTH AND HASSEL FREE
February 28, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi,
We strive to provide excellent customer service and we are happy to hear that Mark was able to help you with your transaction.
Evans Halshaw Customer Services
Service
Car service done quickly and ready for collection by lunchtime, service reception rang me that all done and ready for collection.
February 18, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi William,
We're pleased to hear that you were happy with the speed and communication regarding your car service.
We appreciate you taking the time to share your experience.
Evans Halshaw Customer Services
Great experience from start to finish
Great experience from start to finish. Nothing was too much trouble and the staff there moved heaven and earth to gwt my repair done so I could still have my holiday with family. Can't thank them all enough xx
February 21, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Claire,
We're thrilled to hear about your positive experience.
It's wonderful to know that our team went above and beyond to ensure your repair was completed in time for your family holiday.
We appreciate your kind words and are glad we could help make your trip a success.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Philip,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
the care they take to make you involved…
the care they take to make you involved and as always first class treatment.
February 20, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi June,
We appreciate your kind words and are thrilled to hear that you felt involved and received first-class treatment.
Evans Halshaw Customer Services
Excellent customer service
Excellent from the moment they collected my car to delivering back to me for it's first MOT even washed my car inside and out and carried out FOC health check.
February 19, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
We strive to provide our customers with the best possible experience, and we are delighted that you were happy with the care we took with your car.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hello Peter,
Thank you for the five stars.
Evans Halshaw Customer Services
Excellent service
Although they had been burgled they quickly delt with my vehicle and gave it a complimentary wash. Very happy with the service provided.
February 15, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Kevin,
We are pleased to hear that you were happy with the service you received, even in challenging circumstances.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Always receive great service from Beth
Always receive great service from Beth. Great team. Dan and Katy as well
February 14, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Frank,
We appreciate your kind words about Beth, Dan, and Katy.
We strive to provide excellent service to all our customers, and it's wonderful to know we're meeting your expectations.
Evans Halshaw Customer Services
First time buyer
First buyer from this company, Service was been brilliant,Car has just been in today to get a couple of warranty things changed.U needed a courtesy car and that wasn't a problem.
Staff have been brilliant.
Only thing I am waiting for is the receipt when I bought the car.I have traced it up but still waiting
I have had my car a while now and still waiting for the receipt. Please can you send me it.03/03/25
February 5, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Andrew,
Thank you for your kind words and 5-star rating!
We're delighted to hear you had a positive experience with our service and that our staff were helpful.
We appreciate your feedback regarding the receipt and will look into this matter for you.
Evans Halshaw Customer Services
Excellent customer service
Excellent customer service. Kept updated throughout, car was fixed within 24 hours.
January 29, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Claire,
Thank you for your kind words.
We're glad to hear you were kept informed and your car was repaired quickly.
Evans Halshaw Customer Services
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