After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. O... See more
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Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days. Sheldon sorted us out with a good car, quickly, without fuss. He... See more
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Took my car in as there was a loud noise coming from the blower motor. Special mention to Kerry at the Sunderland Renault branch who got it fixed under the warranty
Company replied
Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
4.3
Excellent
411 reviews
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Reply from Evans Halshaw - Renault Sunderland
Hi Lawrence,
We appreciate your kind words.
We're glad you had a positive experience.
Evans Halshaw Customer Services
Courtesy car
5 minutes of leave the garage the petrol light came on. Car was lovely and clean on the inside but the outside was not. The window screen was full of dead insects and the car had no screen wash in so we could clean it.
The gentleman who dealt with us was lovely.
April 29, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Mrs Williams,
We appreciate you taking the time to share your experience.
We're sorry to hear about the inconvenience with the petrol light and the condition of the car.
We strive to ensure our vehicles are in top condition and will address this with our team.
We're glad you found the gentleman who assisted you to be helpful.
Evans Halshaw Customer Services
Staff helpful, but don't answer phones
While the staff were polite and helpful face to face, trying to get a hold of the service team on the phone was a stress, the phone line would just keep ringing or worse answered then immediately hung up. I was left two days without knowing what was going on with my car and had to go down in person to get an answer. When I enquired as to why I kept being hung up on, I was told that it was because there were only two members of staff and that they would have been with another customer. Where I can understand they are unable to answer the phone, hanging up on a customer without even giving them a response is awful customer service. This is no slight to the girls on the service team as they can only do what they have ben instructed. But either answer the call and inform the customer that you would call them back, or implement a hold queue system, either option is better than the customer feeling ignored and frankly annoyed at being hung up on.
April 22, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Andrew,
We appreciate you taking the time to share your experience with us. We understand your frustration with the difficulty in reaching our service team by phone. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our communication processes. We want to assure you that we are committed to providing our customers with the best possible service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi James,
Thank you for your kind words.
We're glad you were happy with the service and cleanliness.
Evans Halshaw Customer Services
GoodNothing wrong with service just the…
Nothing wrong with service just the paperwork record which has now been resolved.
April 22, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
We appreciate your feedback and are glad to hear you had a positive experience with our service.
We're always working to improve our processes, and we'll take your comments onboard.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Mr Zahra,
We're so glad to hear you had a positive experience with Beth.
Evans Halshaw Customer Services
Great customer service freindly staff…
Great customer service freindly staff would recommend
April 11, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
We're delighted to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Brilliant service!
Brilliant service!
We’ve been a customer of Evan Halshaw Sunderland for a couple of years now and has always been impressed and pleased with their service. Our recent visit was with James and Lauren, they were very patient and accomodating with our situation as we look for few options. James gave us honest and upfront feedback on our selections, which shows that they are not just after “selling” the product but also focused on clients actual needs. It was a great pleasure dealing with the team and couldn’t imagine going anywhere else. Highly recommend!
April 10, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi,
We are always striving to provide the best possible customer service and it's great to hear that you were happy with the team, especially James and Lauren.
We appreciate your recognition of their patience, accommodation, and honesty.
We are glad you are happy with your recent visit and that you are a loyal customer.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi John,
We're delighted to hear that you had a positive experience with Craig and Dan.
Evans Halshaw Customer Services
Disgraceful service and experience…
Disgraceful service and experience beginning to end. Waiting to hear back from head office regarding my official complaint.
Still waiting from a reply from head office. Also replied to your comment via email as requested, and guess what? Still waiting.
March 27, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Joanne,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Absolutely disgraceful service…
Absolutely disgraceful service beginning to end. Where do I start? Let’s just talk about the collection of the car
Had to ask for my documents
Asked to sign documents saying I had inspected the car when I hadn’t
When I inspected the car, dirty on the paintwork inside around the doors, and 15-20 unblown balloons in the boot
No users/car manual - still waiting
Asked to sign documents stating my part exchange car had been in an accident/used as a police training vehicle/had finance on it/was used as a courier car etc etc- none was correct
When I got home documents on the back seat with the previous owners personal information, full name and address
Took 3 days to get through to a manager who I believe just fobbed me off, and told me to destroy the documents - no - these documents are the previous owners and not mine to destroy
Now had an email a week after collecting the car to provide documents that they have already photocopied, eg my proof of car insurance for the new car.
March 27, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Joanne,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thanks,
Evans Halshaw Customer Services
Didn’t get engine flush as didn’t have the tools
Booked well in advance was for two & half hours told on day could take till 5pm wasn’t told this so receptionist quickly changed time didn’t get engine flush as garage didn’t have tools was told I can have this done on next service
April 2, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Jill,
We understand your frustration with the unexpected changes to your appointment and the inconvenience of not receiving the engine flush.
We strive to provide clear communication and ensure all services are available.
We appreciate your feedback and will use it to improve our processes and ensure a smoother experience for future customers.
Evans Halshaw Customer Services
Evans Halshaw provided excellent…
Evans Halshaw provided excellent service with professional staff and great communication. They completed the work promptly, kept me informed, and even cleaned my car inside and out. Their team was accommodating and ensured my needs, including timing, were met. A very reliable and helpful experience overall!
February 22, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hello Jodanna,
We are committed to providing our customers with a reliable and helpful experience, and we are glad that you found our team accommodating and ensured your needs were met.
We appreciate your feedback and will continue to strive for excellence in all aspects of our service.
Evans Halshaw Customer Services
The Man named Steve who sold me my…
The Man named Steve who sold me my Toyota Aygo, was a nice man, very polite, he knew what he was talking about, very professional . And the young lady called Beth Defty was fabulous. She went above and beyond. Well done to your team members
March 27, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Deb,
It's wonderful to know that you found Steve and Beth to be so helpful and professional.
We strive to provide excellent customer service, and we're delighted that our team members exceeded your expectations.
Thank you for taking the time to share your feedback.
Evans Halshaw Customer Services
Sunderland Evans Halshaw Shine
The front facing people/reception were very welcoming and available to attend to me. They gave the opportunity to ask any questions. Contact by telephone, although mobile connection was interrupted at times not sure why, communication by staff members especially Dan was very positive and clear. Vehicle handover was also done by the technician who helped answer questions we had.
March 25, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
Thank you for your kind words and five-star rating.
We appreciate you highlighting the welcoming and helpful nature of our front-facing staff, as well as the clear and positive communication you received from Dan.
We are glad that you found the vehicle handover process informative and helpful.
Evans Halshaw Customer Services
Excellent customer service
March 25, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi David,
Thank you for your kind words.
We appreciate your business.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Andrew,
We're glad to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Kenneth,
We're so glad to hear that Lorraine provided you with such a positive experience.
Evans Halshaw Customer Services
Very good information and service from…
Very good information and service from your staff
March 11, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Graham,
Thank you for your kind words.
We're glad you had a positive experience with our staff.
Evans Halshaw Customer Services
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