After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. O... See more
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Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days. Sheldon sorted us out with a good car, quickly, without fuss. He... See more
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Took my car in as there was a loud noise coming from the blower motor. Special mention to Kerry at the Sunderland Renault branch who got it fixed under the warranty
Company replied
Easy to make appointment for work to be carried out on my car, friendly, helpful staff. Work carried out to a high standard Car returned washed and valeted Great service from Evans Halshaw, Sunderl... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, Wessington Way, SR5 3NU, Sunderland, United Kingdom
- 0191 516 5300
4.3
Excellent
410 reviews
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Interim service carried out
Interim service carried out, reasonable price I felt it could have been completed a bit faster, they had the car all day!.
That said I would use again.good customer service reception.
August 15, 2025
Reply from Evans Halshaw - Renault Sunderland
Hello John,
We appreciate your feedback regarding the service and the time it took.
We're happy you found our customer service good and would use us again.
Evans Halshaw Customer Services
First class service
I dealt with Perrie in new sales when I bought my new Dacia Bigster. Can I just say he is a fantastic credit to your business. When I came to pick up the car I had an issue with my insurance as they were unable to find a Bigster on their system. Being on the phone for over an hour to them and trying to sort other little things out meant I was there for over 3 hours. Perrie was so helpful and supportive during this time and told me to stop apologising for keeping him from his work. My handover was really informative and Perrie told me to contact him anytime in the future if I needed anything. By the end of my visit we were like family (Perrie's words ) lol. I would not hesitate going back to Evans halshaw and Perrie in the future and recommending to family and friends. Thanks again.
August 14, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hello Mandy,
We're happy to hear that your experience was so positive.
It's great to know that you felt supported by Perrie during the insurance issue and that the handover was informative.
We appreciate your recommendation and are grateful for your feedback.
Evans Halshaw Customer Service
Just want to say a massive thank you to…
Just want to say a massive thank you to James Richardson from Evans Halshaw Sunderland for helping us get our new car. He was very helpful, friendly and offered amazing advice whilst we were deciding about a new car.
August 12, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Amy,
We're happy to hear that you received amazing advice and helpful, friendly service from James while choosing your new car.
We appreciate your positive feedback and thank you for sharing your experience!
Evans Halshaw Customer Services
Identified a faulty reversing camera…
Identified a faulty reversing camera which we didn't know about and then replaced it.
July 25, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Allan,
We're glad we identified the faulty reversing camera and replaced it for you.
Thank you for your review; we appreciate your feedback!
Evans Halshaw Customer Services
Polite and courteous
They picked up my car, they did what they had to do and returned it spick and span and polished 😊.
July 25, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Michael,
We're happy to hear that your car was picked up, serviced to your satisfaction, and returned in excellent condition.
Thank you for your positive feedback!
Evans Halshaw Customer Services
The staff are so friendly and Beth and…
The staff are so friendly and Beth and Dan who booked us in great assets to firm
July 24, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Susan,
We are so happy to hear that Beth and Dan made your experience great with their friendliness and helpful booking assistance.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Anne,
We're happy to hear that you had a positive experience with our prompt and courteous service, and that your car was returned in excellent condition.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Tony,
We appreciate your feedback and we're so glad to hear you received brilliant service from our helpful staff.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Chris,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Go somewhere else. Waste of time. False promises.
Initially dealt with a decent bloke in sales room. Asked manager to call me back to provide best price / deal. Following day the manager didn't call back. Promised to phone back when in work next day, again I got no call which had me chasing the sales team again.
On that occasion one of patronising members of staff acted as a go between, talking over me etc.
Waste of time. Went to Newcastle lookers instead and much better service all round.
May 18, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Simon,
We appreciate you bringing this to our attention.
We're sorry to hear you didn't receive the call backs you were promised and that the service you received was not satisfactory.
We will review this internally to improve our customer experience.
Evans Halshaw Customer Services
Please listen to your customers
The service guy couldn't have been more apologetic.
I have perineal nerve damage in my right leg, if it's overworked it will go floppy and I have no grip. That's why I bought an automatic car.
Please listen to your customers.
May 30, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Carolyn,
We appreciate you bringing this to our attention.
We're sorry to learn about the difficulties you experienced and that your needs weren't fully met.
We value your feedback and will use it to improve our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi David,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Christina,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com.
Thank you,
Evans Halshaw Customer Services
James & Alex
My experience with purchasing my car from James has been 10/10, answered all questions and put my mind at ease, Alex managed to get my bodywork queries sorted with exceptional quality and over the moon with the car and services.
May 24, 2025
Unprompted review
Reply from Evans Halshaw - Renault Sunderland
Hi Sam,
We are happy to see that your recent visit to Evans Halshaw was a positive one!
The dealership is always available for any assistance that you may need. We will ensure that your kind feedback is shared with James and the team.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Took my car in for a recall
Took my car in for a recall. Excellent customer service. Had the car ready earlier than expected.
May 22, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi,
We're happy to hear that you had excellent customer service and that your car was ready ahead of schedule for the recall.
Evans Halshaw Customer Services
Great service
May 14, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Cassie,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Ian,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Joyce,
We appreciate your kind words and are thrilled to hear you're happy with our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Sunderland
Hi Lawrence,
We appreciate your kind words.
We're glad you had a positive experience.
Evans Halshaw Customer Services
Courtesy car
5 minutes of leave the garage the petrol light came on. Car was lovely and clean on the inside but the outside was not. The window screen was full of dead insects and the car had no screen wash in so we could clean it.
The gentleman who dealt with us was lovely.
April 29, 2025
Reply from Evans Halshaw - Renault Sunderland
Hi Mrs Williams,
We appreciate you taking the time to share your experience.
We're sorry to hear about the inconvenience with the petrol light and the condition of the car.
We strive to ensure our vehicles are in top condition and will address this with our team.
We're glad you found the gentleman who assisted you to be helpful.
Evans Halshaw Customer Services
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