Evans Halshaw - Renault Sunderland Reviews 

When I collected my car it appeared to have been scratched. The service desk manager took photos of the car and said it would be investigated and she’d call me back later that day. This was Friday 20th March and to this time no one has been back in touch!!

Prompt and courteous.

Recently traded in a Citroen C3 Picasso. PX offer was rubbish. Tried to get a bit more but was met with the usual head-shaking and sucking through teeth. The salesman Steve "Hinny" Whitfield even had the cheek to say the number plate was worth more than the car. Well, that number plate must be worth well over £4210.00 as that's what they're selling the car for. Don't be mugged like I was. They only paid £1300 for it. Reg is JT52 MAS.
Won't ever go near these bandits again.

What went wrong at the garage was a young girl that called herself customer service manager, very rude very unprofessional .

I recently had an MOT appointment at Renault Sunderland. Perfect in every way. Dealt with Kerri who made life very easy by making me feel at home whilst waiting for my car. She is a pleasure to deal with. Also a special mention to Dan Mann for help with a problem

The staff were lovely and very helpful . The service provided was efficient and overall a stress free experience.

quick and easy to book and very timely efficient service.
Well done and thank you.

The service lady on the phone and in person was very welcoming. Very helpful and personable.

I exercised my legal right to reject a faulty vehicle (YG70 BHL) on 5 February. While the refund was eventually processed after escalation, the car still appears to be registered and taxed in my name weeks later and I am still awaiting a response from Head Office and despite this has still been relisted for sale on the dealership website.

I do not leave negative reviews lightly, but this experience was unnecessarily difficult from start to finish.

I exercised my statutory right to reject a vehicle within 30 days due to a fault. What should have been a straightforward process became prolonged and stressful due to poor handling and repeated communication failures at dealership level.

The root cause was the way the vehicle fault was handled by the service team. I reported a rhythmic knocking noise under braking. I was initially told this was caused by a locking wheel nut and, once removed, that the noise was categorically no longer present. After I challenged this, I was later informed that the technician could in fact hear a “faint” knocking noise — which I would not describe as faint. The explanation changed only after push back. This inconsistency significantly undermined my confidence and ultimately led to my decision to reject the vehicle.

Throughout the rejection process I repeatedly requested written confirmation of figures and arrangements. This was consistently avoided in favour of phone calls, leaving no clear paper trail and creating unnecessary uncertainty.

Key issues included:

• Refund figures verbally confirmed but not fully accurate
• The vehicle being retained for four days before funds were returned
• The £99 deposit not initially included in the refund
• A separate promised goodwill payment not processed at the same time
• No staff handover during absence, with management unaware a vehicle had even been returned
• Inconsistent explanations regarding the fault
• An inappropriate “God loves a trier” comment made during discussions about my statutory rights

Meaningful engagement from senior management only occurred after formal escalation. That should not be necessary when a customer is exercising a clear legal entitlement.

Once Head Office became involved, communication improved and the outstanding financial issues were addressed, which I appreciated. However, the situation has still not been fully concluded.

Despite the vehicle being returned and the refund processed, I have still not received confirmation that the vehicle’s ownership has been transferred with the DVLA. As a result, the vehicle continues to appear registered and taxed in my name and I have been charged an additional month of road tax despite the car no longer being in my possession.

I contacted Head Office again on 6 March requesting confirmation that the ownership transfer had been completed, but I am still awaiting a response. In the meantime, I have had to contact the DVLA directly myself to notify them that the vehicle was returned to the dealership in order to protect myself from further liability.

I have also noticed that the vehicle has already been re-listed for sale on the dealership’s website while the administrative process relating to ownership appears not to have been concluded.

Overall, this issue has now been ongoing since 5 February and should have been resolved properly by this stage. While I appreciate that Head Office previously acknowledged the situation and stated they expect higher standards, the continued lack of resolution and communication contradicts that position.

I currently still await head office or dealership response, I hope this ultimately results in procedural improvements so that future customers do not need to escalate matters simply to obtain clarity and resolution.

Following the reply from evans halshaw on this review I would like to make clear the matter still isnt settled as i am out of pocket after being charged tax for the car in their posession due to them not processing basic paperwork.

On changing my car 1 week ago it proved to be a painless experience. Liam Wright told me everything I needed to know about my new car without any pressure sales talk, he was very informative,pleasant and very professional.I would not hesitate to return to this dealer in the future.

No courtesy car
Had to leave car overnight

was dealing with Faye who looked after me thoughout the purchase of my new car - even got me a coffee ( no biscuits though wow shocking haha ) but all jokes aside great experience and very easy to deal with. thank you faye

Friendly service

Got my car back on time . Costomer service was great.good contact all through the process

Great to talk to someone who does the job well. We were very impressed by Perrie Briton. Every question answered in great detail. Professional friendly, above and beyond. Thank you, very happy with our new purchase

Booked in to suit my needs, friendly staff and an excellent service.

Always a good experience when I take car for service and MOT. Very professional and friendly staff, fast efficient service.