Evans Halshaw - Vauxhall and MG York Reviews 

92
TrustScore 3.5 out of 5

3.4

Centurion Park, Clifton Moor Gate, YO30 4WW York, England, GB


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Rated 2 out of 5 stars

The car was transferred to a garage nearer home and they wanted to charge an excessive fee, which they told me was company policy. Found this to be untrue. They were supposed to check it fully before... See more

Company replied

Rated 5 out of 5 stars

Sales exec Cain Spearman very helpful with car demo and purchase procedures. However dealership restraints spoiled the experience - Full service history not provided - we have to contact Mercedes... See more

Company replied

Rated 5 out of 5 stars

From start to finish the Sales consultant Zack Mason explained everything clearly, and could not have done anything more to assist us in our purchase. Relaxed friendly atmosphere no pressure wha... See more

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Rated 5 out of 5 stars

York Salesperson Sahand Galal was really helpful in supporting us during our decision making and took time and effort to ensure we were happy with our final purchase and options chosen. He went abov... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Centurion Park, Clifton Moor Gate, YO30 4WW, York, England, United Kingdom

  • 01904 696333

3.4

Average

TrustScore 3.5 out of 5

92 reviews

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3.4

All reviews

(92)

5,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience all around!
I enquired a model 3 and Kevin got in touch with me straight away answering all my questions(I mean all of them all the time) - on the day I had a pesonalised video from George with the details about the vehicle.Paid to secure the car via a link sent by Kevin - hassle free(the payment for the car also went though a link and this is so easy especially when large amounts are involved).
We arrived on the scheduled day to see the vehicle where Luke took care of us - absolute superstar - all the patience in the world,answering all our questions - went above and beyond it was past his home time and he was sat with us getting us though the last bits trying to work out with us what to do next in terms of Tesla's other things which are involved once you get one of their vehicles.I would definitely recommend!Just as a note - do your on homework on the vehicle you are purchasing so you know what to expect and what to check.Thank you for the fab experience and car!

October 4, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Ruluca,

Thank you for sharing your positive experience with us!

We're thrilled to hear that you had such a great time throughout the entire process.

It's wonderful to know that Kevin and Luke went above and beyond to ensure your needs were met, from answering all your questions to providing personalised attention.

We appreciate you taking the time to share your feedback and we're glad you're happy with your new car.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Wasted 2 hours of my life

Wasted 2 hours of my life. Trying to charge me nearly £500 a month and a very low part exchange figure for my current 23 plate Audi for a 24 plate petrol corsa, I think I’ll stick with Audi.. asked to see the figures printed down.. was reluctant to provide and going to have to wait another half hour probably! met loads of resistance. Horrible sales experience.

September 28, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Sarah,

We understand your frustration with the experience you had.

We value your feedback and will use it to improve our sales process.

We strive to provide a positive and transparent experience for all our customers.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Dealt with George when buying a used…

Dealt with George when buying a used car. Process was made straightforward and got everything turned round quickly, making the process stress free. Would definitely recommend using Evans Halshaw York

June 27, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Hayden,

Thank you very much for the 5* review!

George values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

I would never recommend Evans Halshaw…

I would never recommend Evans Halshaw to anyone. The sales process was a farce.... I only went to them because my sister was buying a vehicle and said there is a 'recommend a friend' programme, where she would get £75. I completed the purchase of my car, and now - 3 months on and 2 official complaints later, she has received nothing at all.

My vehicle sale took in total 4 AND A HALF HOURS despite knowing which car I wanted when I went to them, and it being a cash sale. I do believe the will to live actually left my body during the process. The number of times they tried to persuade me to do a lease or finance the vehicle was RIDICULOUS. I know they get their commision through stuff like that but seriously - BACK OFF. They dont respect a clear and definite NO. The icing on the cake was finding out the car hadn't even been valeted when i thought I was close to getting the keys (bearing in mind they knew I was coming in to collect the car 2 days after paying the deposit for it. Visit number 1 to pay deposit & sign all the paperwork - 2 hours. Visit number 2 to pay balance and get the car - 2 and a half hours.

AVOID

January 22, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Ben,

As part of the FSA guidelines, our sales team do have to go through all options and products that are on offer to the customer.

We appreciate that this isn't always something that the customer will want to take out, but we will always provide all the information available so that the customer can make an informed decision.

I will ensure that your feedback is shared with the leadership team.

In regards to the Recommend a Friend fee, please ask your sister to get in touch on service.followup@pendragon.uk.com we will be happy to look into this for her.

Thank you,
Evans Halshaw Customer Service

Rated 5 out of 5 stars

Can highly recommend

York Salesperson Sahand Galal was really helpful in supporting us during our decision making and took time and effort to ensure we were happy with our final purchase and options chosen. He went above and beyond as part of a cohesive team to make sure we made the right decison for our own needs. Leanne also remembered us from several years ago which was really nice too. Wouldnt hesitate to recommend any purchase from here.

April 12, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Michael,

A huge thanks for taking the time to rate your recent experience with us.

Sahand and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish couldn't be happier. Chris was helpful knowledgeable and professional, would recommend.

March 21, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Kenneth,

We’re happy to hear you had such a positive experience with Chris!

Have a fantastic day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Service

Just picked up a second hand car from The York Vauxhall dealership . A Toyota Aygo . A lovely car and the service was Excellent . The salesman was Sahand Galal .

March 19, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi David,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Sahand.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great car buying experience

Thanks to Chris A. at Evans Halshaw in York; made purchasing a used vehicle an easy, pleasant experience. Good range of quality used cars on site, friendly and helpful customer service.

March 9, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Dave,

Thank you for reviewing us!

Chris will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from Evans Halshaw in…

Excellent service from Evans Halshaw in York, delighted with my new car and the customer service provided to me by Sahand, nothing was too much trouble. Highly recommended

March 1, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Ann,

Sahand will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used car purchase

I came to Evans Halshaw Vauxhall to purchase a used car. My past experiences with car garages and cars has not been great, with it always leading to being sold unreliable cars that broke almost immediately after purchasing.

The team were amazing and made me feel at ease throughout the whole purchase of my new car, a Nissan Juke. The team took my wants and needs into consideration whilst helping me choose my new car and found me the perfect one.

I could not be happier with the service I received from beginning to end and would definitely recommend this garage and team to anyone.

March 6, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Louise,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

We came here to purchase a second hand…

We came here to purchase a second hand car after having a crash in a previous car and it been written off. We didn't really know what car we wanted but the guys were all very friendly and helpful and very patient too. Sean Millard remembered us from a previous car purchase and was happy to see us again. Sahand Galal was our sales guy and he was brilliant from start to finish, I can not recommend how helpful these guys have all been

February 12, 2024
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Jess,

Thanks so much for reviewing your recent experience.

I'm really happy to see that the team were able to assist you with your purchase and gave you a 5* experience.

We hope you enjoy your new car and look forward to seeing you again!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

My car went for MOT and annual service. I have been using Evans Halshaw Vauxhall York for 12 years, I have to travel for approx 80 minutes, but I would not take my car anywhere else, the reception staff are all very friendly, professional, efficient and Knowledgeable, and the workmanship is top notch. I think this dealership is excellent all round

December 11, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Would recommend

I was welcomed by the friendly and professional staff at Vauxhall York who helped me purchase my new car.
Sales exec Sahand Galal answered all my questions I had regarding the car and was very effective in advising me which service and package add ons were relevant to my needs.
Overall a smooth and efficient experience!

October 23, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Tom,

Thank you very much for the 5* review!

Sahand values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

would recommend

I'm not local to York but expanded a car search to nationwide. Thank you to Jaime McCabe in the sales team. He was unpushy yet informative, responsive and understanding.

Very happy with my Evans Halshaw experience and the aftercare package offered.

July 21, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi,

Thank you for the review!

Your positive rating means a lot to Jamie and the team here at Evans Halshaw Vauxhall in York.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Sales exec Cain Spearman very helpful…

Sales exec Cain Spearman very helpful with car demo and purchase procedures.
However dealership restraints spoiled the experience -
Full service history not provided - we have to contact Mercedes dealer to obtain.
Sat nav requires sd card to operate, not included in sale, cost us 29.99 on ebay.
At handover car provided with £7.50 worth of diesel, told this was maximum dealer can provide, first stop petrol station.

May 31, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fab service start to finish!!

Had many experiences with this garage and I must say Simon the sales guy we dealt with this time was very good, from start to finish, always made sure we were happy and was very knowledgeable about the car we was buying.
Nothing was too much for him,
He's a credit to vauxhall
Thank you Simon

April 27, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Paul,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I deal in honesty

I deal in honesty ! ! Firstly I’d like to thank Mark in the service department who has been OUTSTANDING, and So patient with me ! And secondly his Doppelgänger , Tom who was always available when Mark was away ! They have most most definitely ’ gone the extra mile ‘ to assure I had a vehicle within an hour of my phonecall !!! When my car broke down . Outstanding ! ! Thankyou ! Secondly, the team that ‘ back them up ‘ , the ladies in the front line / front desk, deserve a mention too ! Always there to offer support and genuinely cared for my well being ! And got me the most delicious hot choc drink in the world!
And lastly Martin , who has listened to me on a daily basis !
I’d like to say THANKYOU ! For all your hard work and, FOR always listening to me ! And also for helping me out !
Carole Jermyn-Francis .

March 4, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hello Clifford,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Avoid

I would strongly recommend Evans Halshaw for your car purchase, if you like. Your experience to be the most stressful experience of your life. Being constantly ignored. To wait forever for a return call. To feel like you don't matter. BUT, if you do not want all of the above, go to another car dealer in the area, where you will be treated like a valued customer. Its a shame there is no minus stars available, I could have given this company minus 10

January 20, 2023
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Gary,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful and kept us informed of all that was happening. Work done on time.

December 14, 2021
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Frances,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Professional, helpful staff

Always friendly, professional staff. Work carried out as advised and in the time stated. Wouldn't go anywhere else.

December 4, 2021
Unprompted review
Evans Halshaw - Vauxhall and MG York logo

Reply from Evans Halshaw - Vauxhall and MG York

Hi Lorraine,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

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