Evans Halshaw - Vauxhall Gateshead Reviews 

757
TrustScore 4.5 out of 5

4.7

Saint James Square, Felling, NE8 3RG Gateshead, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more

Company replied

Rated 5 out of 5 stars

Alex was amazing at helping us find the right car to suit our family, offering us help and support through every step of the way, offering good advice. Helpful, friendly, supportive. 5* for the ho... See more

Company replied

Rated 5 out of 5 stars

Easy online booking, smooth check‑in, and really friendly staff. They listened and worked hard to get my service and MOT done within the time I needed. Much appreciated and highly recommended.

Company replied

Rated 1 out of 5 stars

Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom

  • 0191 477 8595

4.7

Excellent

TrustScore 4.5 out of 5

757 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(757)

5,635 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New purchase

We recently purchased a car with the help of David Williams, he was so kind and patient. We didn't feel under any pressure and he explained everything and answered all my questions thoroughly. We're so happy with the service and purchase. David is a credit to this company. Thanks so much.

February 21, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Rachael,
David will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Thank you Alex

Thank you Alex
Great communication. Great service. Looking forward to driving.

February 20, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello,
Alex will appreciate you leaving this review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Loved the car

Loved the car, very happy thanks to Alex

February 20, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi Adam,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Dave Williams is amazing

We had the privilege of being sold a car by, the lovely Dave Williams. He couldn’t have been more amazing he was patient and explained everything so simply for us. We had issues with the payment he sat with us and fully reassured us. We couldn’t be more pleased with his service.

February 20, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi Ryan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Dave at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Exceptional service

Exceptional service. First time I’ve used but will definitely be back. Friendly, super knowledgeable staff who explained everything. Went above and beyond my expectations. Thank you.

February 17, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Great service and staff excellent only…

Great service and staff excellent only let down was £20 for a courtesy car I've never had to pay this before when using a main dealer

February 16, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Stephen,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Ive used Evanshalshaw for a number of…

Ive used Evanshalshaw for a number of years now,im very pleased with the work done on my car ,staff always friendly and go out of their way to help,Service and mot done in the exact time they said very proffedional and good workman ship always.

February 11, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Susan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with the car thanks to Alex and Jackson

February 14, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Good service

Car went in for service and NOT . Service went well . The staff were very helpful and polite

February 12, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Arthur,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction, loved the new car. Thank you Alex

February 11, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Medrano,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 2 out of 5 stars

Having had many years of excellent…

Having had many years of excellent service from Vauxhall Gateshead, they would collect my car service and valet it and return it. Which in January for an 81 year old was exceptional service, This year 2026 I was told they would no longer do this ? and I would have to take the car myself! So I will no longer use them and will find a nearer garage to do the work

January 30, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Dear Marley,

Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish 5star⭐️✨⭐️

February 4, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Kay,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

First time buyer

First time buying a car and Alex was so helpful and made us feel so welcome and help me find a car suitable for me thank you for helping me find a car for me

February 2, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi Rebecca,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Brilliant service from Iain

Iain was a fantastic help for us. Nothing was too much trouble and we had our car sold and a new one sorted within days. Brilliant service.

January 28, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Beth,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Great communication from them

Great communication from them, especially Harvey who kept in touch when I needed urgent work done and kept me updated.

January 23, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello Zoe,
Harvey will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

As usual first class service from staff…

As usual first class service from staff in service dept. Every thing explained to me. Booking in system does slow process sorry for staff. Everything completed as expected including recall all on expected collection time. Thanks to Alan

January 21, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alan at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Excellent help from Dave Wiliams

Excellent help from Dave Wiliams
Made it a good experience
From stat to finish

January 21, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi Bob,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Dave at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

From a fone call to book my car in for…

From a fone call to book my car in for a service to be told I had not paid enough into my service plan to to then be told they would do my car service for free now that's what I call customer service thankyou Evans halshaw one very happy customer

January 19, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Lovely car thanks Alex

January 19, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hi Jimmy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Couldn't fault service. Friendly and really helpful.

January 16, 2026
Unprompted review
Evans Halshaw - Vauxhall Gateshead logo

Reply from Evans Halshaw - Vauxhall Gateshead

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look