Evans Halshaw - Vauxhall Gateshead Reviews 

757
TrustScore 4.5 out of 5

4.7

Saint James Square, Felling, NE8 3RG Gateshead, GB


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Rated 5 out of 5 stars

We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more

Company replied

Rated 5 out of 5 stars

Alex was amazing at helping us find the right car to suit our family, offering us help and support through every step of the way, offering good advice. Helpful, friendly, supportive. 5* for the ho... See more

Company replied

Rated 5 out of 5 stars

Easy online booking, smooth check‑in, and really friendly staff. They listened and worked hard to get my service and MOT done within the time I needed. Much appreciated and highly recommended.

Company replied

Rated 1 out of 5 stars

Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom

  • 0191 477 8595

4.7

Excellent

TrustScore 4.5 out of 5

757 reviews

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4.7

All reviews

(757)

5,635 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer

I had a timing belt issue and from day one Adam and Alan were very helpfull with my situation. Cant thank them and their team enough for getting me back on the road. Highly reccomend this garage 100%.

November 8, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Adam and Alan at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service and staff are always very helpful.

October 20, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Allan,

We appreciate you taking the time to leave us a review.

We are so glad to hear our staff provided great customer service and were helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, regular updates, Alan very professional at all times

October 16, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Lynda,

We're so glad to hear you received excellent and professional service from Alan.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Many thanks to Dave and the rest of the…

Many thanks to Dave and the rest of the team at Evans Halshaw, Gateshead, they made buying out new vehicle a pleasurable and trouble free experience, nothing was too much trouble for them. We will definitely use them again in the future and would have no reservations recommending them to all of our family and friends. A real top team of guys, thanks again all.
Paddy and Allyson

October 15, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Paddy and Allyson,

We're happy to hear that buying your new vehicle was a pleasurable experience.

It's wonderful to know that Dave's efforts were appreciated and that you'd recommend us.

We appreciate your kind words and will pass your feedback along to the team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Insurance claim repair

Directed by insurance company to use given they are an approved repairer.
Received top class service and communication (including updates without us having to chase).
Can not fault anything, and car is as good as new.
We dealt with Kate, Dave, Andy and Hayley who were all so very helpful.

October 2, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Emma,

We appreciate you sharing your positive experience.

We're happy to hear that you received top-class service and communication and that your car is as good as new.

It's great to know that Kate, Dave, Andy and Hayley were helpful.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evan’s Halshaw Gateshead vauxhall

Amazing services from David Williams at Evan’s halshaw Vauxhall in Gateshead - first time buying a car and Dave made the process very smooth sailing and made me feel super welcome into the driving world, after feeling so nervous about viewing a car I was felt at ease from start to finish, super happy with my new car and service provided thank you!!! Amazing team :)

October 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Jasmine,

We're delighted to hear that your first car-buying experience was smooth and welcoming.

It's wonderful that you felt at ease and are happy with your new car.

We appreciate your kind words about David.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Cooling system problems.

I had a problem with the cooling system, it was leaking litres of coolant. I went into the dealership on Tuesday and was booked in for the following day. Needed a new water pump and a problem with my exhaust system was discovered during the checks, this was also changed and fixed. Over the course of a day and a half all the problems where sorted. Again the help i was given and the explanation of the work undertaken was fully explained to me.

October 15, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Ken,

We're glad you enjoyed your experience.

It's great to hear that we could address the cooling system and exhaust issues promptly.

We appreciate you taking the time to share your positive feedback regarding the service and explanations provided.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Very kind and courteous. Excellent service

October 14, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi,

We appreciate you taking the time to share your experience with us.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

We have had two cars from this garage…

We have had two cars from this garage and although we had some issues with the car which didn’t have anything to do with the dealership they have been fantastic, we received so much support in the change of vehicle and they always go above and beyond to help and advise, after bad customer service from the dealership in Durham we wouldn’t go anywhere else from now on.

September 1, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Christopher,

We appreciate your continued business and are so glad to hear about the positive experiences you've had with us.

We're happy we could provide support during your vehicle change and offer helpful advice.

It means a lot that you trust us.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

This was my first time purchasing a car…

This was my first time purchasing a car for myself, I found the car I wanted and was assigned David Williams to help me through the process. He was Brilliant, he was very helpful and informative. Explained everything to me. I had to bring my children into the showroom and everyone was so nice to them. I would highly recommend this branch.

September 26, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Kelly,

We're happy to hear that your first car purchase was a positive experience!

We appreciate your kind words regarding the assistance you received and that David was so welcoming to your children.

Thank you for recommending us!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My car had a recall

My car had a recall. Evans halshaw dealt with it professionally and courteous, within a week of initial contact everything is complete.

October 8, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Steven,

We're happy to hear that the recall on your car was handled professionally and courteously.

We appreciate you taking the time to share your positive experience with us.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Easy to book the car in for a service

Easy to book the car in for a service. Was informed of work that needed doing. Informed of the price and staff very helpful and made very welcome when walking into the showroom.

October 3, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Graeme,

We appreciate you taking the time to share your feedback.

We're happy to hear that it was easy to book your car in for a service and that our staff were helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I have delt with Evens Hallshaw…

I have delt with Evens Hallshaw Gateshead for many years they have always given high stantard of customer service and their work I have NEVER found a fault. This is why I use them for my car service and MOT.

October 3, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Kathleen,

We're happy to hear that you've consistently received high-standard customer service and that you've never found fault with our work.

We appreciate you choosing us for your car service and MOT needs.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service start to finish

First service and MOT under my service plan since buying the car in December. From the call to book my car in to picking it up, the service was first class. Nice friendly welcome in the morning, and communication updates from Lewis who was very helpful and explained everything that had been done. Also, loved the video they sent by SMS to show you all the technical stuff that had been checked on the car. Great innovation. Thank you all for a great customer experience

September 26, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Graham,

We're happy to hear your first service and MOT under your plan was first class!

It's great that you received a friendly welcome and helpful communication from Lewis . We appreciate your positive feedback regarding the video updates and the overall customer experience.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car service

My car needed to be serviced due to a 'recall'. The day before the booked service, I explained I needed my car back as quickly as possible due to a family member being admitted to hospital. The guy I spoke to on the telephone was extremely understanding and my car was collected and brought back very quickly. Thank you - Greatly appreciated.

September 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello,

We appreciate you sharing your experience.

We're happy to hear that the team member was understanding of your situation and ensured your car was returned promptly.

Thank you.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fixing other people's problems

Bought a mokka from Nottingham branch. Turned up like it had been stolen!! Needed 2nd key and a valet. Gateshead went above and beyond to sort it out. Brilliant service team

September 19, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Gavin,

We appreciate your feedback and are happy the Gateshead team resolved the issues with your Mokka.

We're glad they provided brilliant service.

Thank you.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I will be back!

Another year and another service and MOT hassle free. Have been a customer for many years now and it is always a pleasure to speak to service desk team, they always seem to have time for the customer. I will be back!

September 11, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Raymond,

We appreciate your continued custom and are so glad that you find our service hassle-free.

It's great to hear that our service desk team always has time for you. We look forward to seeing you again!

Evans Halshaw Customer Services

Rated 5 out of 5 stars

So relaxing place to visit

So relaxing place to visit, no pushy sales I've also found you don't stand around long until someone greets you to make sure you are OK and need any help at all. Purchased 2nd car in 3year . David addressed any concerns I had

September 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hello Michael,

We're happy to hear that you find Vauxhall Gateshead relaxing and appreciate our attentive team.

We're glad any concerns were addressed by David and thank you for your continued business!

Evans Halshaw Customer Services

Rated 5 out of 5 stars

10/10

Friendly helpful staff. Efficient with excellent communication. Thankyou

September 10, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Erin,

We appreciate you mentioning our friendly and helpful staff.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service from the team to get the car through MOT and Service. Hassle free and very friendly.

September 8, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Gateshead

Hi Kevin,

We appreciate you taking the time to leave us a review.

We're happy to hear that you had a hassle-free experience with the team for your MOT and service.

Evans Halshaw Customer Services

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