Evans Halshaw - Vauxhall Kilmarnock Reviews 

328
TrustScore 4.5 out of 5

4.5

1 Victoria East Road, KA1 3XJ Kilmarnock, GB


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Rated 5 out of 5 stars

Booked car in for a service using the website. Range of different types of service are available. Customers do need to specify that they have a service plan in place. At the time of writing there wa... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience buying a used car, and trading in my own, with Gary Mckendry, who dealt with all matters with professionalism and integrity. From my first phone call, I felt reassu... See more

Company replied

Rated 5 out of 5 stars

Bought a van from the Kilmarnock branch in July 2026. Excellent service from day one of contact right through to aftercare. An orange service light appeared during the drive home to Northern Ireland t... See more

Company replied

Rated 1 out of 5 stars

Beware the highwayman!! taken in with their fair offer, then they proceeded to inspect my car to find nothing but fault, needless to say after this ordeal, my car was worth nothing like the origina... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 1 Victoria East Road, KA1 3XJ, Kilmarnock, United Kingdom

  • 01563 575500

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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4.5

All reviews

(328)

5,397 reviews in the last 12 months

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Rated 5 out of 5 stars

I booked the collect and delivery…

I booked the collect and delivery service for my motability car's 1st service. It was collected early morning and returned early afternoon. They sent me a link so I could see what was happening with my car. Overall a tremendous experience.

September 24, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Robert,

Thank you for your kind words!

We're delighted to hear you had such a positive experience with our collect and delivery service.

We're glad you found the updates helpful.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Customer Service and advice

Excellent service from Evans Halshaw Kilmarnock. My electric car was in for its 2 year service. Customer Service received was excellent with the man taking plenty of time to fully explain what would be done and what the costs were likely to be.
When the diagnostic was being done I received a video showing me what work was being suggested and why by the mechanic and allowed me to get a full understanding.
Have dealt with other companies over the past few years and the level of service was not to this standard. Will definitely use again.

September 23, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Pauline,

Thank you for your kind review. We are delighted to hear that you were impressed with the service you received at our Kilmarnock dealership.

We are committed to providing our customers with the highest level of service and we are glad that you found our team to be helpful and informative. We appreciate your feedback and will share it with our team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant service....van broke down…

Brilliant service....van broke down phoned got it straight away parts ordered got a slot van fixed.....back to work......thank you

September 18, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Thomas,

We're so glad to hear that you had a positive experience.

We appreciate your business and are committed to providing excellent service.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Staff extremely helpful and pleasant

Staff extremely helpful and pleasant. Good to get the video of the vehicle's health. My only minor complaint was the length of wait for the MOT to be completed

September 18, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi,

Thank you for your feedback.

We're glad you found the staff helpful and appreciated the vehicle health video.

We'll take your comment about the MOT wait time into consideration.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service!

Excellent service. Car was picked up from my work for its MOT, then delivered back to my work after MOT was completed. No disruption for me, which was great! I was kept up to date on everything that was happening and the ladies who were picking up and dropping off the car were brilliant. Thank you for a stress free experience!

September 17, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Anne,

Thank you for your kind words and for taking the time to share your positive experience.

We are thrilled to hear that you found our service to be excellent and that we were able to provide you with a stress-free experience.

Evans Halshaw Customer Services

Rated 2 out of 5 stars

Poor online service

I have purchased my last 3 cars from Evans Halshaw will not be back customer service very poor.
lack of communication and very poor online booking system allowing you to book slots when department is actually closed.
I was also given wrong and inaccurate information and left hanging around for 2 hours to be honest gave 2 stars because last 3 cars have been fine or it would have been 1 star

September 16, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Gordon,

We understand your frustration with your recent experience.

We value your feedback and will use it to improve our customer service and online booking system.

We appreciate your past business and hope to have the opportunity to serve you better in the future.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish when I had my car for a recent service.

September 9, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Louise,

Thank you for your kind words!

We're so glad to hear you had a positive experience.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

First year service for my car

First year service for my car, excellent communication prior to my appointment with reminders and advice on what I required. Very helpful when I requested a courtesy vehicle as my wife disabled.
Provided with video of service highlighting the checks carried out on vehicle.
Overall all staff very friendly and extremely helpful

September 5, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Stephen,

We appreciate your kind words and are delighted to hear you had a positive experience.

We strive to provide excellent customer service and are happy to know our team met your expectations.

Thank you for choosing Vauxhall Kilmarnock.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Annual Service and MOT

Great car service from the team as always. Good communication

September 4, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Annual Service yesterday

Annual Service yesterday! Excellent communication & helpful staff as always since I bought the car. Car collection is especially appreciated.Thank you.

August 21, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi,

We appreciate your kind words and are thrilled to hear about your positive experience.

We strive to provide excellent service and are glad you found our staff helpful and our car collection convenient.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Bought a car from the York branch

Bought a car from the York branch. When it came it had an issue with front and rear brakes. Long story short, brake pads and discs on the front and rear got replaced at Evan Halshaw York branch. There's was no questions asked by them and the staff which I dealt with at the York and Kilmarnock branch were excellent. I'd definitely buy a car from Evan Halshaw again.

July 9, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Davie,

Thank you for your kind review and for sharing your positive experience.

We're glad to hear that you were happy with the service you received at both our York and Kilmarnock branches.

We appreciate your feedback and are committed to providing excellent customer service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service, friendly and helpful video, customer service with the pick up and drop off service outstanding very cheerful and friendly driver.

July 8, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Brian,

Thank you for your kind words!

We're so glad you had a positive experience with our service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, very friendly and accommodating

July 6, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Lorna,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Booked car in for service

Booked car in for service, everything went smoothly great service and very helpful staff. Picked car up later washed and hovered. Well done everyone

June 28, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Ian,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Chevrolet Recall

Arrived this morning at 8.20am. Staff very efficient and pleasant. Replacement part sorted plus a complementary wash and vacuum.
Waiting area very pleasant with TV and Coffee.
Home by 10am. Brilliant

June 24, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Margaret,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish they did a fantastic job on my combo van today and was also cleaned and vacuumed as well👍

June 21, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Roy,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Swift,hassle free friendly service from…

Swift,hassle free friendly service from after sales

June 17, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Ross,

Thanks for the 5 star review.

We appreciate the positive feedback.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Car in for MOT by appointment

Car in for MOT by appointment. All necessary work notified to me prior to being carried out. All done in timely manner and within costs estimated. All staff very friendly and professional

June 18, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Hugh,

Customer satisfaction is a top priority so thank you so much for your feedback.

We really appreciate it!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Someone came from the garage to collect…

Someone came from the garage to collect the car and he was very nice, polite. We gave him car key walked him out to car and away he went. The car was delivered back to us everything done a checked they also included a video walkabout the car in the email they sent with checklist.

May 28, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Mrs Fergusson,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the Vauxhall dealership in Kilmarnock.

Have a nice day!
Evans Halshaw Customer Services

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