Evans Halshaw - Vauxhall Kilmarnock Reviews 

328
TrustScore 4.5 out of 5

4.5

1 Victoria East Road, KA1 3XJ Kilmarnock, GB


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Rated 5 out of 5 stars

Booked car in for a service using the website. Range of different types of service are available. Customers do need to specify that they have a service plan in place. At the time of writing there wa... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience buying a used car, and trading in my own, with Gary Mckendry, who dealt with all matters with professionalism and integrity. From my first phone call, I felt reassu... See more

Company replied

Rated 5 out of 5 stars

Bought a van from the Kilmarnock branch in July 2026. Excellent service from day one of contact right through to aftercare. An orange service light appeared during the drive home to Northern Ireland t... See more

Company replied

Rated 1 out of 5 stars

Beware the highwayman!! taken in with their fair offer, then they proceeded to inspect my car to find nothing but fault, needless to say after this ordeal, my car was worth nothing like the origina... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 1 Victoria East Road, KA1 3XJ, Kilmarnock, United Kingdom

  • 01563 575500

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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4.5

All reviews

(328)

5,397 reviews in the last 12 months

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Rated 5 out of 5 stars

Car service

car was in for a service, was such an easy process phoned up got booked in and needed to request a courtesy car which was also such an easy process, got there on the day all i had to do was sign some paperwork for insurance on the courtesy car and away i went. was kept updated on the lead up to the appointment and through out. service was done and completed in no time at all and as a new driver i was worried about these aspects of having a car but the team at Evans Halshaw were amazing so helpful and made the process so easy.

May 9, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Louise,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car in for service

Car in for service , not the favourite time for any motorist but Evan’s halshaw made the experience easy and quick. Staff were courteous and professional, so I’ve got my favourite garage in my sat nav so sorted from now on ….

May 9, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Stuart,

Your kind words mean the world to us. Thank you for your positive review and for being an exceptional customer. We're thrilled to have earned your trust and loyalty.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

window up down switch

car was picked up home an returned only problem was the wait for switch was kept up to date with all the the dates when switch would be arriving and when repair would be done. So it was very help full.

May 15, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Nancy,

Your review is a valuable gift to our team. Thank you for sharing your positive experience and for being a fantastic customer.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service

May 23, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi,

Vauxhall Kilmarnock appreciate the positive review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car repair

Great experience very efficient the assistant was very professional always a pleasure to deal with them

May 22, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Lynn,

We work hard to provide a positive experience for our customers, we’re happy to hear we met your expectations.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service and customer care

I bought a used car 3 weeks ago but had an engine warning light come on so called the service centre, it was booked in for the next day and all I can say is the service I got was brilliant, from purchasing the car to dealing with the repair, I even got a lift home and my car was brought to my house when the repair was done, this is above and beyond any garage I've dealt with in the past, well done Evans Halshaw Kilmarnock you have the best staff.

April 26, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Miss Raeside,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Picked car up not serviced as…

Picked car up not serviced as requested, car then serviced lost 3 hours of my Saturday! on way home checked add blue still not filled up. Feel like once you have paid they are not interested.

April 20, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi David,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@pendragon.uk.com

Kind Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

From the moment I contact the service…

From the moment I contact the service department to the job being completed I received good service. They were very friendly and helpful another me informed all the way through. Would recommend using them

April 16, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Chris,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evans Halshaw, I definitely recommend

From the first phone call to arranging the service was so easy.
I asked for my car to be uplifted and then returned, again that was very easy.
I liked the fact that I could see how things were progressing.
Also the staff were so friendly

April 17, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Cynthia,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Beware the highwayman!

Beware the highwayman!! taken in with their fair offer, then they proceeded to inspect my car to find nothing but fault, needless to say after this ordeal, my car was worth nothing like the original offer.
I have now taken my business to another local garage who treat their customers with more respect.
Shame on you, Evans Halshaw sales team!

April 7, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Alan,

Thank you for taking the time to rate the experience you have had with Vauxhall Kilmarnock.

Please accept our sincere apologies if our service did not meet your expectations and thank you for bringing this to our attention.

To allow us to improve our processes and the service we provide to our customers, your feedback has been taken on board by the management team to identify any training needs going forward.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Work

Car collected, serviced, MOT'd, washed and vacuumed in space of 4 hrs. On line health check video great help. Well done Evans Halshaw Kilmarnock.

March 29, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Margaret,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

1st MOT

I phoned late in the month for an MOT, was easily accommodated, given a date and time yo suit me, from the offset, everything was professional, courteous, and informative, my car was spotless inside and out on return, will certainly return to Evans Halshaw in the future

March 27, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Edward,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Professional

Friendly service and extremely helpful and courteous.Other garages take note!

March 21, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Gordon,

Reviews like this give us motivation and help us ensure we provide high-quality care.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service.

Car picked up from home, service updates through the app including video, delivered back to house. Great service!

March 15, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Alastair,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Motability car booked in for 1st…

Motability car booked in for 1st service. Car was picked up at my home in the morning & dropped back off that night. Received a short video on my phone showing the car being worked on. Totally hassle free experience from start to finish. Friendly staff. Can thoroughly recommend. Well done guys!

March 12, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Pat,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer Service!

After recently purchasing a second hand car from Evans Halshaw in Kilmarnock, I have made a decision to only purchase motor vehicles from this branch.

The professionalism and etiquette of the workers here is exemplary. Very smooth and effortless throughout the process. I would most certainly recommend anyone to deal with this branch when purchasing new or used cars! Thank you Evans Halshaw Kilmarnaock!

March 7, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Seb,

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car was booked in for a MOT

Car was booked in for a MOT. Whole process from start to finish was excellent including the car valet and wash. Excellent customer service.

March 8, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Evelyn,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jamie at Kilmarnock service desk was…

Jamie at Kilmarnock service desk was professional from the start of my journey to the end. He logged the issue with the car, kept me in the loop throughout the investigation process and made sure he communicated everything back to me. When the car was ready, he arranged for Archie to collect me, this was the icing on the cake, as I was struggling to get to the garage under my own steam.
The service I received from Jamie was top class. In addition to all of my comments, Jamie was a total professional.?

February 29, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello,

Thank you so much for taking the time to review your experience with us.

Jamie will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Really quick and easy experience with a…

Really quick and easy experience with a call to confirm the start time, pick up and payment, really friendly guys on the service desk to explain everything as well.

February 22, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Kilmarnock

Hi Lewis,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Service experience

Kept in touch with me throughout the service, advised me on what was essential repairs and what could be deferred. Car ready at the time promised. Friendly staff.

February 20, 2024
Unprompted review
Evans Halshaw - Vauxhall Kilmarnock logo

Reply from Evans Halshaw - Vauxhall Kilmarnock

Hello Colin,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

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