Evans Halshaw - Vauxhall Leeds Reviews 

629
TrustScore 4.5 out of 5

4.3

Unit 3, Gelderd Road, LS12 6EG Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Arrived about 9ish ,was seen quickly, nice staff,free tea or coffer was lovely didn't have time to finish when car was done ,fab experience ty x

Company replied

Rated 5 out of 5 stars

Great Staff, Comfortable waiting area, very nice coffee. Finished ahead of schedule and I was fully informed all the way. Waited in the dealership and was well looked after.

Company replied

Rated 2 out of 5 stars

Customers should expect a reasonable level of service and the service centre should be ready to carry out the work at the agreed time of the appointment. Not having the parts on site at the required t... See more

Company replied

Rated 4 out of 5 stars

Overall and with holding the extended guarantee, I serviced and MOT'd the vehicle through them. They are great with contact, very polite especially the lady in charge of my booking throughout. The wor... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Unit 3, Gelderd Road, LS12 6EG, Leeds, United Kingdom

  • 0113 224 4999

4.3

Excellent

TrustScore 4.5 out of 5

629 reviews

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4.3

All reviews

(629)

5,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased my first ever electric…

I purchased my first ever electric vehicle on Saturday from evans halshaw
Been a complete novice to the electric vehicle market the staff went above and beyond to give me as much helpful information as I needed
I was kept up to date on the progress of my order from start to finish
I would highly recommend them
No pushy salesman just honest helpful staff

November 29, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Leeds Customer Services

Rated 5 out of 5 stars

Very kind and helpful service stuff

Very kind and helpful service stuff. Kept me informed all the times. Good service. Will definitely come back again. Thanks!

November 28, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

top class service …

ive visited both leeds dept and horsforth.and on every visit ,its been a pleasure ,both for the workmanship .and friendly staf.thank you adel and the staff on the service desk,,at the leeds 12 dept ,a great visit ,thank you mr j appleby

March 11, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Safety recall

My New Peugeot got called in on a Safety Recall after about 6 months - Evans Halshaw Peugeot sorted it while I waited - took about 30 minutes, then good to go.

November 13, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello, Philip
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

I took my Grandland in for its yearly…

I took my Grandland in for its yearly service and its first MOT.
Everything was perfect as normal.
The service staff were very helpful and friendly. I was supplied with my loan vehicle for the day and was on my way in no time.
Great service. I would not hesitate to recommend them.

November 13, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great customer service ,car in for…

Great customer service ,car in for service took in at agreed time given updates ,sent video of service, 5 star first class

November 12, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Leeds Customer Services

Rated 5 out of 5 stars

Fabulous service highly recommend

Fabulous service from getting my new car to getting a health check and stop/start recall sorted . Professional informative and on time . Always go the extra mile to help with absolutely everything you need or specifie. Even made sure my car was sparkling . I can't praise the staff enough . Thank you to all the staff for all you do .

October 29, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Evans Halshaw Vauxhall Leeds! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Evans Halshaw Customer Services,
help@evanshalshaw.com.

Rated 5 out of 5 stars

5* for Hamza at Evan’s Halshaw

Recently purchased a car from Evan’s Halshaw Vauxhall Leeds, from start to finish the service was impeccable all thanks to Hamza who assisted me throughout the entire process.

Thank you for everything you did for me last week you made the whole journey incredibly easy, so thankyou very much.

October 27, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello James,

We appreciate you taking the time to share your positive experience.

We're happy to hear that the process was easy and that you were assisted throughout your journey by Hamza.

Thank you for your feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service

October 27, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi,

Thank you for the five stars.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Louie - very helpful and patient

I'd booked to look at a car and test drive it with Louie. He was really very patient, helpful and not pushy at all. He spent a lot of time with us and I didn't feel rushed at any time.
Not the car for me in the end but a very pleasant, stress free experience overall.

October 25, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello Katie,

We're glad you enjoyed your experience.

It's great to hear that Louie was patient and helpful, and that you felt no pressure.

We appreciate you taking the time to leave us feedback.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

WORST CUSTOMER CARE EVER

Recently traded in my car for a new PCP... as it was a timely matter I didn't have chance to go elsewhere & search.

I picked a car online that needed to be transported to the Horsforth dealership, without a test drive etc.
I paid the deposit, singed all contracts immediately & then they became VERY UNHELPFUL.

I was told the new car would be ready to collect in 3 days, then a few days more, then a few days more... only when I went in myself to the dealership to force someone to do their actual job was I given the correct date (THREE WEEKS LATER from original order).

Whilst I am currently happy with the new car (albeit nothing goes wrong hopefully) & have never previously had a problem with Evans Halshaw, I will not be returning in the future due to the HORRIBLE communication from staff, NOBODY knew the status of the new car apart from one person eventually, and one actually saying "what do you want me to do about it?" which was the last straw, sending me down there myself where phone warriors are a lot less brave when you turn up in person.

Sort your staff out immediately & ensure they are not polite to customers up until the point of getting your deposit & contracts signed.

October 17, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi James,

We appreciate you sharing your experience.

We're sorry to learn about the issues you faced with communication and delays after signing the contracts.

It's important to us that our team provides consistent support throughout the entire process.

We'll address these concerns internally to improve our service.

Thank you.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The ladies who deal with repair/service…

The ladies who deal with repair/service bookings are worth their weight in gold. Nothing is too much trouble for them.
They have been very professional dealing with the redundancies of drivers, having to call to advise you have to make your own arrangements to get your car in for its service.

October 24, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi,

We appreciate you sharing your positive experience.

It's great to hear that the service booking team is so helpful and that their professionalism is appreciated, especially during difficult situations.

Thanks for your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant customer service

I took my vauxhall electric car for its first service. When I dropped off the keys to service I explained that I had driven quite a distance due to a house move after the booking was made. Not only the distance but, I had really hurt my back and was in considerable pain. I explained this to the service reception lady. The staff went above and beyond to ensure that I got my car back within a couple of hours.
I am so grateful to them for their help. As always, the actual service on the car was fantastic. However, it was the staff that really made a difference. Thank you.

October 23, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello,

We appreciate you taking the time to share your experience.

We're glad to hear that our team was able to assist you with your service needs, especially given your circumstances.

It's great to know the service and support made a difference.

Thank you!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I WAS TOLD THE CORRECT TIME MY CAR…

I WAS TOLD THE CORRECT TIME MY CAR WOULD BE READY TO PICK UP AFTER A RECALL PROBLEM WAS CORRECTED. MY CAR WAS ALSO GIVEN AN OVERALL INSPECTION AND WAS DONE IN A VERY PROFESSIONAL WAY AND THE MECHANIC DESCRIBED EVERY ITEM ON A ROAD WORTHY EXACTLY AS IT SHOULD BE.

October 21, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hello Stewart,

We're happy to hear that the recall service on your car was completed promptly and that the inspection was thorough.

It's great to know the mechanic explained everything clearly.

Thank you for your positive feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Well done Evans Halshaw

Great service from Evans Halshaw, I had my car in for a recall , staff really friendly and professional, and got a complimentary health check on the car while it was there too. Very pleased with every aspect of my visit.

October 21, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi James,

We appreciate you taking the time to share your positive experience.

We're happy to hear that you found our staff friendly and professional and that you were pleased with your visit and the health check.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic Dealership

Great dealership. I purchased a used car.
Very professional service, very helpful sales team. Every option offered with very good information and great deals offered for extras.
Nothing is too much no matter what questions you have.
A great experience on purchasing a car which was made so relaxing by Hamza and his manager Richard.

October 16, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hello Debbie,

We appreciate you taking the time to leave us this fantastic review!

We're so glad to hear that you had such a positive experience purchasing your vehicle.

We are delighted that Hamza and Richard provided helpful assistance.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service for MOT

Great service for MOT. Car picked up and dropped same day. So I could go about my day while car was been put the MOT. Highly recommend.

October 9, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi Mr Paterson,

We're happy to hear that you found our MOT service convenient, with the pick-up and drop-off option fitting into your schedule.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Recall on car

We had to take our car in to Evans Halshaw-Vauxhall Leeds for a recall and the customer service was excellent we were only there for about an hour and they were very pleasant and helpful.

September 29, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi William,

We appreciate you taking the time to share your positive experience with us.

We're happy to hear that our customer service was excellent and helpful during your car's recall service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Did what they said they were going to…

Did what they said they were going to do and in the time frame they said they were going to do it. Helpful and friendly. Overall a very good experience.

September 26, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Leeds

Hi,

We're happy to hear that you had a very good experience!

It's great to know we met your expectations regarding both the timeline and our services.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Poor customer service

Poor experience from ordering to nearly one year down the line. Car only 10 month old, developed major fault, no estimate on repair time, no courtesy car, no communication from dealership.
Literally passed from pillar to post!
Avoid this company at all costs, simply do not care once they have your order!

September 26, 2025
Unprompted review
Evans Halshaw - Vauxhall Leeds logo

Reply from Evans Halshaw - Vauxhall Leeds

Hi Mrs Tunstall,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

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