Evans Halshaw - Vauxhall Newport Reviews 

I have always had a Vauxhall and by the far the worst customer experience in Evans Halshaw Newport. Last year my mot and service was cancelled a few days before in which i had to travel to Cardiff and all that was offered was a free wash and vac. Again service and MOT due today I have just dropped my car off today to be told they are unable to carry out MOT as a part is broken on machine. 😡 I have taken the day off work my MOT is due next week and I was told if I wanted to pay for it somewhere else my mot would stay on my service plan. I am very angry that every year there is always issues with common services. I will not be buying a Vauxhall going forward which is a shame as I have been a loyal customer

Overall good service I had to wait , which was ok had hot chocolate look around new cars spoke to some lovely people

Car only gone half a day, so nice and quick. Love how they sent me a video and the vehicle health check straight to me before I had the car back. Plus a nice phone call to say the car was ready for pick up.

Just purchased another car , lost count how many I’ve bought from them
Always really look after us , hence why we always go back
Always good advice ( they all know us the minute we walk in lol )
After sales is amazing
Staff always go above and beyond
Faique and Pete are brilliant wouldn’t advise me on anything that isn’t suitable ( they know I like light interior)
Always have fair trade in price

Paul Mcgleish the sales executive helping me decide on a vehicle, was very friendly and welcoming, kindly offering refreshments. Paul was very knowledgeable, confident and helpful, nothing was too much trouble. I could not have asked for a better experience in choosing a car. Thank you for a very smooth and simple process.

Had a problem with my sat navigation 'crashing' just before expiry of manufacturer's guarantee and 3rd year service. Evans Halshaw made a special effort to fix me an earlier date in arranging a service and possibly fixing the sat navigation before warranty expired. This I was pleased about but not so good in that I was faced with a charge of £162 to trace fault anyway! I found this like a "catch 22" situation and did not go ahead as I felt this was too costly.
However, I found customer service Manager, Catherine, courteous and easy to communicate with. She explained aspects of my car post servicing when I collected the car and had a lovely and helpful manner. The car was given a complimentary wash and the front cabin cleaned too.

Very good customer service kept updated regularly by receptionist Harry who deserves a special mention

If I could leave minus score, I would.
Apologies for the length as this, but it is a bit of an epic story of incompetence,lies and broken promises, so be warned.
Our 73 reg ITC Astra with 5500 miles on the clock went in for minor warranty issues on March 17th 2025.
The faults being a foggy reversing camera, rear window not closing fully and 1st to 2nd gear change sticking, an expected repair time of 3 days. On the third day was told all done, except gear change as a tool was required with an expected delivery time for the tool of 4 -6 weeks and come to collect, only to be then told that the car could not be driven, so we had to keep the electric courtesy car. 12 weeks later the tool arrived and was told that it would be another 2 weeks before it could go on the ramp. Nearly 3 weeks later, told that gear box needed a total rebuild which would take a few more weeks. Returning off holiday a month later expecting car to be ready, told car now needed new gear linkage cables with yet another 4-6 weeks wait before parts were available. We were finally told to collect the car on 21st September, but when we arrived the car was dirty and the window fault had not been done. The car was finally returned to us on the 23rd of September with damaged paintwork due to them leaving bird droppings on the roof for the 6 months that they have had it. They took it away for a day to fix, for it to be returned again with the damage not repaired, ju buffed and a GuardX coat applied and the damage paint still clearly visible and the chief mechanic who delivered it saying he was not happy with the repair after I pointed out the damage.
We're currently still waiting to be told when and how they are going to fix the damage and to cap it all off it now It also looks like the reversing camera has not been changed as its not listed in their repairs list and it's started to fog again.
I don't think I've ever had dealings with a company that is so inept, careless and down right deceitful as this one.
Their customer communication is non existent, with you having to chase it up all the time untill you make a complaint and it seems that no one in the company takes any responsibility or pride in their job. I have personally lost at least 4 days leave from all the back and forth along with 6 months depreciation and now we have a car that we do not want to keep as we no longer trust it. Beware! Even though the front line staff are very friendly and polite and seem to want to help you their hands are tied by the manager Rob, who is either, unavailable, on lunch or unable to come to the phone, and who also doesn't identity himself as the manager on the phone, so you think you are talking to someone on the front desk.
He also only ever replies to any emails at the very end of the day after the office has closed, so you can't phone to speak to someone. So be warned and STAY CLEAR!

14/11/25 UPDATE
The saga still goes on.
Discovered a C shaped large plastic retaining clip in the door pocket and asked what its off and why it has not been replaced, but still waiting for a answer.

The paint damaged roof has been now been resprayed, but the damaged window rubbers will not be repaired until the middle of December, as Evans Halshaw Newport is arguing with the paint shop who caused the damage, which one of them should pay for the parts?
Our dash cameras were also left unplugged and the memory card wiped, which makes us suspicious that our car has been abused or driven recklessly? Now I've been informed of a rumour that our car may have been involved with some kind of incident with a van, whilst in transit either from or to, Newport Evans Halshaw and their Merthyr branch.
The service manager has now suddenly left the company, which explains why he was never available or willing to meet with us and the Workshop manager, though polite and courteous does not answer my emails or forward the documents and information I've requested on several occasions by email or phone conversation.
The online Evans Hallshaw online complaints procedure is a complete wast of time as no one contacts you and when I asked to escalate our complaint, I was told that there's no way to escalate, and that our complaint has been dealt with, when clearly it hasn't.
The reversing camera has still not been replaced, even though the mould is plainly vidible on the inside of the camera lense, which has been caused by the condensation inside the camera in our original report in December 2024.
In short we've not had use of our car for nearly seven months since March, it was damaged whilst in their care, then further damaged by there paint shop and all that damage has still not been repaired and will not be done for at least another month. Vauxhall customer care are useless and offer no help, so we will now have to raise a case with the Ombudsman and/or seek compensation via the courts.
As stated previously. STAY AWAY!!

It is a pleasure meeting Faique Rauf very polite, calm and helpful, he went in details on what we need to know about the car we are getting. One of the best worker ever.

Went away with a great car and was updated all the way by Jas. great service thoroughly explained everything and information and documents all sent in a timely manner. Happy we decided to come here.

Everything went smoothly and was amazing. I'm very satisfied with the service provided.

I bought my car new from evans Halshaw Vauxhall Newport over 12 years ago been coming here every year for my service and mot always had amazing service the staff always go above and beyond nothing is ever too much trouble my car is always spotless my experience is always hassle free I can’t not fault the garage I would recommend this garage to all my family and friends 5 star ⭐ service always

We just had a simple MOT. The staff are very friendly, helpful and efficient. The ambience in the reception area is calm and welcoming. The whole experience was hassle free. We felt like we were valued customers.

I wish I could give them 0 stars. It wasn’t bad enough that my car broke down on the first day due to the garage not putting fuel in the car & I broke down on a roundabout after 3 miles. But this morning, 6 days after purchasing, my car broke down on the motorway due to Engine Failure. Diagnostics by RAC showed an intermittent fuel pump failure, which is a major fuel system fault and likely pre existing. Theyre crooks, and completely incompetent. Dont buy a car from Evans Halshaw Newport!!! So much for trusting them to be a reputable company and buying a trustworthy car from them!!!! Dont spend your hard earned money here!!!

Have had a noise coming from the driver side dashboard since buying the car. Have reported to garage and been waiting for a follow up investigation for 9 months as the garage have repeatedly said they will contact me when they can investigate. I'm still waiting.

I was very impressed with the whole procedure.
The staff were polite and professional especially the lady who dealt with me on my arrival to deposit my car for a 2 part recall.
This took place around 0810hrs and I received a phone call at around 1030hrs to inform me of completion.
The lady then collected my car and it had also been washed.
I was very satisfied with the efforts of the technician Matthew, and the written report supplied, and of course the young lady who dealt with me.
Thank you to all concerned.

Booking service and mot was easy.reception very friendly,efficient.made me feel very welcome and was understanding.hire car car was ready for the time my car in garage .a good experience all round.

Made you feel comfortable very friendly nothing was to much trouble a very nice atmosphere while we waited for the car to be repaired.

Poor customer service and I believe the work not carried out in a timely manner.

Smooth experience! Thank you to Faique for making my new car purchase super easy and comforting - purchasing a new car on finance was a scary thing however he answered all my questions promptly.