My daughter bought a Kia Sportage from Faique at the Newport, Wales branch. After a very long wait, for one reason or another (not Newports fault), she finally collected it. To say she is deli... See more
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Very poor. No acknowledgement on arrival for 10 minutes. No apology for delay. Very difficult parking on the lot. No video of service report sent. Mot bay broken down so could not be carried causing... See more
Company replied
We recently bought a used car from Evans Halshaw Vauxhall in Newport. The sales executive Faique Rauf was excellent and gave us first class service. He was friendly and knowledgeable. He listened care... See more
Company replied
Evans Halshaw recently took over the Stellantis branch at Newport Retail Park and this was my first post merger visit. So, I was delighted to recognise some familiar faces, Elaine in particular, and... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
1 Spytty Road, NP19 4SL, Newport, United Kingdom
- 01633 273414
3.4
Average
471 reviews
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10/10 Customer Service by Paul 2
10/10 Customer Service by Paul 2
We ordered the new Mokka through the Motability Scheme with Paul 2 (the Motability specialist) and couldn’t be more pleased with the experience. From start to finish, he was incredibly accommodating, attentive and always ready to assist. His extensive knowledge made the process smooth and his commitment to delivering first class service truly stood out. We HIGHLY recommend him!
February 21, 2025
Reply from Evans Halshaw - Vauxhall Newport
Hello Mohammed,
Thank you for your kind words about your experience. We are delighted to hear that you were so impressed with the service you received.
It's wonderful to know that you found the process smooth and that you were well-informed and supported throughout. We appreciate your feedback and will be sure to pass it along to Paul.
Evans Halshaw Customer Services
Very poor product & management
I hope the head of business reads this because there is a worrying trend with the reviews. Most 5* reviews are for friendly sales team which says nothing about a company. Where they fall down is customer care along with poor product. The second something goes wrong they completely blank and ignore customers. Also their aftermarket £800ish peace of mind warranty is by a third party company which is a good as useless. Shame on the boss for letting all this happen and doing nothing about it. I wouldn’t trust them to make me a coffee. Disgrace.
March 13, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi,
We understand your frustration and appreciate you taking the time to share your experience.
We value customer feedback and take it seriously.
We are committed to providing excellent customer service and are always working to improve our products and services.
We will use your feedback to help us improve our customer care processes.
Evans Halshaw Customer Services
Thumbs up toJas
I would recommend Evan Halshaw Newport to anyone.
Jas was extremely helpful and made the experience enjoyable. I couldn’t recommend him highly enough, lovely guy
March 15, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi,
Thank you for your kind words and positive review.
We're delighted to hear that you had a positive experience and that Jas was so helpful.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
We had Paul 2 deal with us from the…
We had Paul 2 deal with us from the start to the beginning he was very accommodating very polite and extremely helpful he made the whole process very easy and simple I couldn’t ask for more
March 14, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Julie,
We strive to provide excellent customer service and it's wonderful to know that Paul went above and beyond to make your experience easy and simple.
We appreciate your kind words and will share your feedback with Paul and the management team.
Evans Halshaw Customer Services
Paul number 2
Paul number 2. Absolutely lush and helpful person. He have dealt with my order to a highest spec. Thank you paul
March 14, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Katrina,
We're so glad to hear you had a positive experience with Paul.
We appreciate your kind words and are happy to hear he was able to help you with your order.
Evans Halshaw Customer Services
Dropped my car off for a recall
Dropped my car off for a recall and collected it later that day and it had a health check and was cleaned... Excellent and friendly staff.
March 10, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Dawson,
We're delighted to hear about your positive experience!
It's wonderful to know that our staff provided excellent and friendly service.
We strive to ensure our customers receive the best possible care, and we're glad that you were happy with the health check and cleaning.
Evans Halshaw Customer Services
Sold my Vauxhall Mokka
Visited Evans Halshaw Newport on Saturday 8th March to sell my Vauxhall Mokka. We were met by Faique Rauf who was professional and friendly. We were offered a fair price for the car and Faique explained to us the process, which was easy, transparent and straightforward. Would certainly recommend Faique and Evans Halshaw Newport 👍
March 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Nicola,
Thank you for your kind words and for taking the time to share your positive experience.
We are delighted to hear that you had a smooth and enjoyable experience with us.
We appreciate your feedback about Faique and are thrilled that you are happy with the price you received for your car.
Evans Halshaw Customer Services
Dropped my car for 2nd service at 8am…
Dropped my car for 2nd service at 8am on Saturday. Received call approximately 11.15 to confirm it was ready. Very polite friendly staff and even got car park washed and vacuumed inside and polished at no extra charge. On a service plan with Vauxhall which is even better as no payment needed. Appointment was booked and reminders were sent. Very easy and have always received excellent service from them and a clean car as a bonus!!
March 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Sharon,
We appreciate your kind words about our staff and the extra care they took to ensure your car was clean and ready for you.
We are glad you found our appointment booking and reminders helpful and that you are satisfied with your service plan.
Thank you for choosing us and for your continued loyalty.
Evans Halshaw Customer Services
Pete was great with his customer service
Pete was great with his customer service
March 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Ruth,
Thank you for your kind words about Pete.
We appreciate your feedback.
Evans Halshaw Customer Services
Hi took my car for its 1st service…
Hi took my car for its 1st service Newport branch and due to an error on sales dept emac plan told to pay for 1st service after explaining that wasnt an option Kat and Sandra went above n beyond making calls back n forth and the issue was resolved would like to thank them both very professional
January 27, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Andrew,
It's wonderful to hear that Kat and Sandra were able to resolve the issue with your eMac plan.
We strive to provide excellent customer service, and we're glad they were able to go above and beyond to help you.
We're proud of our team's dedication to ensuring customer satisfaction.
Evans Halshaw Customer Services
Lack of communication
I was very disappointed with the service I received (or lack of it). Dropped my car for something that seemed like easy fix on Monday morning and had a phone call in the afternoon to say that part required is on order and should be with them Tuesday/Wednesday. Was happy enough at that point but it just went downhill from there.
No one rang me to tell me about the progress until I lost my patience I rang on Friday. Someone supposed to ring me back with an update but never did. I went to the dealer on Saturday and they promised to give me update on Monday. Again no one rang me! My car was ready the following day but again it was me that had to ring for an update. Car was fixed fine and people are nice enough when you talk to them but lack of communication is a disappointment
And to finish it off they fixed the car but I found that plastic plugs that cover holes are missing. Maybe not important to them but it’s very much important to me. Overall it was extremely frustrating experience
February 17, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hello Monika,
We understand your frustration with the communication during your recent service.
We strive to provide clear and timely updates throughout the service process and it's clear we fell short in this instance.
We appreciate your feedback and will use it to improve our communication practices.
Evans Halshaw Customer Services
Amazing service from this branch
Amazing service from this branch. Can’t thank Peter enough for all his help whilst finding a car. He was very helpful in answering lots of questions I had about a variety of cars and went above and beyond in any way he could. Thank you so much Peter, you’ve been a star! Would highly recommend.
February 28, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Jade,
We are delighted to hear about your positive experience.
We appreciate you highlighting the excellent service you received, especially the helpful and knowledgeable approach you experienced.
We are proud of the service provided by Peter.
Evans Halshaw Customer Services
I came in and wanted to look at a mokka…
I came in and wanted to look at a mokka and came away with a Astra. Pete was absolutely amazing !!! Made the experience so lovely and was so friendly. Thank you Pete !
March 1, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Libby,
We strive to provide our customers with exceptional service and we're delighted that Pete went above and beyond to make your visit enjoyable.
Evans Halshaw Customer Services
Peter was very helpful and…
Peter was very helpful and understanding of our unique situation. Top man 👍
February 28, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Luke,
We appreciate your kind words about Peter's helpfulness and understanding.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Newport
Hi Alicja,
Thank you for your kind words about Peter.
We're proud of our team and appreciate your feedback.
Evans Halshaw Customer Services
Paul Number 2
Paul Number 2
We have received a fantastic service from Paul who took care of our every need in the purchase of our new vehicle. I would highly recommend him to any new customer thinking about buying a new car. 10/10
February 28, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Kevin,
We are delighted to hear that you had a positive experience with Paul.
We strive to provide excellent customer service, and we are thrilled that you were satisfied with the care and attention you received.
Evans Halshaw Customer Services
Highly recommend!
Picked up my first mobility car with Vauxhall. The gentleman (Paul no.2) he was absolutely lovely! Very welcoming, answered all my question and made me feel at ease. I would highly recommend Paul and Evans Halshaw! 😊
February 25, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Francesca,
Thank you for your kind words about Paul and 5-star rating!
We are delighted to hear that you had a positive experience with us and that you are happy with your new car.
Evans Halshaw Customer Services
Do NOT recommend at all
Do NOT recommend at all! Will never get a car from here again! Paid £99 holding fee which takes ‘seconds to refund’ as Jas told me and my husband! I have had the car 8 weeks and still NO refund! After numerous calls and emails STILL no refund!! AVOID THIS COMPANY!!
January 16, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Hollie,
We understand your frustration with the delay in receiving your holding fee refund.
We strive to provide excellent customer service and are disappointed to hear about your experience. We have received your email and are currently investigating this.
Evans Halshaw Customer Services
Amazing service
Amazing service, nothing too much trouble and friendly staff 10/10 well done Vauxhall Newport
February 21, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Maxwell,
Thank you for your kind words and 5-star rating.
We're delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
Great service for my car servicing
Great service for my car servicing. Adrian was fab, very friendly and helpful
February 21, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Sian,
We're delighted to hear you had a positive experience and that you found Adrian to be friendly and helpful.
Evans Halshaw Customer Services
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