The car parking facilities at the show room are disappointing. I believe this is because there are a few dealer shops using the same space My service plan had been incorrectly set up when the car w... See more
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Very poor. No acknowledgement on arrival for 10 minutes. No apology for delay. Very difficult parking on the lot. No video of service report sent. Mot bay broken down so could not be carried causing... See more
Company replied
My daughter bought a Kia Sportage from Faique at the Newport, Wales branch. After a very long wait, for one reason or another (not Newports fault), she finally collected it. To say she is deli... See more
Company replied
We recently bought a used car from Evans Halshaw Vauxhall in Newport. The sales executive Faique Rauf was excellent and gave us first class service. He was friendly and knowledgeable. He listened care... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
1 Spytty Road, NP19 4SL, Newport, United Kingdom
- 01633 273414
3.4
Average
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service for my car servicing
Great service for my car servicing. Adrian was fab, very friendly and helpful
February 21, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Sian,
We're delighted to hear you had a positive experience and that you found Adrian to be friendly and helpful.
Evans Halshaw Customer Services
Paul 2 was very helpful
Paul 2 was very helpful. Answered all
My questions and helped me make a decision on what car to get
5*
February 18, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Jasmin,
We're thrilled to hear about your positive experience with Paul.
It's wonderful to know he was able to provide you with the information and guidance you needed to make a confident decision.
Evans Halshaw Customer Services
Excellent service
Excellent service! Great communication before and during the service, car performance and handling greatly improved.
February 15, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Andreas,
Thank you for your kind words!
We're thrilled to hear you were happy with the service you received and that your car is performing better.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Newport
Hi,
Thank you for your kind words with Jass.
We are delighted to hear that you had a positive experience.
Evans Halshaw Customer Services
Paul 2 was really helpful
Paul 2 was really helpful, made sure I understood everything and couldn't do enough!!Great chap!!! Thanks very much mate
February 14, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Ben,
We are happy to see that your recent visit to Evans Halshaw was a positive one!
The dealership is always available for any assistance that you may need. We will ensure that your kind feedback is shared with Paul and the team.
Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Newport
Hi Kirsty,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Polite and professional attention…
Polite and professional attention throughout. Collection of my car, MOT carried out and advised of result and car return details. Seamless process throughout, impressive. Thank you
February 7, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Bronwen,
We are thrilled to hear about your positive experience.
It's wonderful to know that you found our service seamless and impressive.
We strive to provide excellent customer service and appreciate your kind words.
Evans Halshaw Customer Services
Peter Jenkins cannot recommend more…
Peter Jenkins cannot recommend more highly.
Massive thank you for sorting my new BMW within less than a week always kept me informed what was going on and got the best deal for my previous and new car
February 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Sam,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had such a positive experience.
We appreciate your feedback and will share it with Peter.
Evans Halshaw Customer Services
Great customer service with Pete…
Great customer service with Pete Jenkins very happy with new car ☺️
February 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Tina,
Thank you for your kind words about Pete.
We're delighted to hear you had a positive experience and are happy with your new car.
Evans Halshaw Customer Services
Paul 2 was Excellent
Paul 2 was Excellent. I'm a BCA Driver and he even went the extra mile to bring the car to me from there compound. 5 stars, look forward to a speedy service again
February 7, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Carmel.
We're glad you had a positive experience with Paul.
We strive to provide excellent service and it's wonderful to hear that he went above and beyond to assist you.
We look forward to serving you again soon.
Evans Halshaw Customer Services
Excellent service
Excellent service
Collected my car retuned promptly
Phoned to keep me informed
The car is now got a fresh mot
February 5, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Susan,
Thank you for your kind words.
We are delighted to hear that you were happy with the service you received.
NG69 DMX
Reply from Evans Halshaw - Vauxhall Newport
Hi Mike,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Amazing
Amazing.
Every little detail of my experience with this company was flawless. The effort put in, especially by Peter Jenkins was incredible, he kept me in the loop the entire process and no query was too much hassle. Found it really challenging changing my car previously
but with Peter and the team, I now have my perfect car, for the perfect amount and feel entirely reassured that I have made the right choice. Thank you Peter
February 4, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Jessica,
We are thrilled to hear about your positive experience!
It's wonderful to know that you were so well taken care of throughout the process.
We are incredibly proud of having Peter as part of our team and their dedication to providing exceptional customer service.
We're delighted that you found the perfect car and are happy with the price.
Evans Halshaw Customer Services
Had my car longer than time agreed for…
Had my car longer than time agreed for servicing my car and didn't complete all tasks I asked to be looked at had to check my service book to see if it was stamped and guess what no it wasn't had to ask for it to be done they didn't even carry out the one thing I asked to be checked need to take it back not happy
February 3, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hello Julie,
We understand your frustration with the recent service experience.
We strive to provide timely and thorough service to our customers.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Evans Halshaw Customer Services
Paul Mcgleish was amazing
Paul Mcgleish was amazing ! Great service, very efficent and informative ! Car ordered. Pleasure to deal with.
February 2, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Maryanne,
Thank you for your kind words about Paul.
We are thrilled to hear you had a positive experience and appreciate your feedback.
We are delighted that you found Paul to be efficient and informative.
Evans Halshaw Customer Services
Great service for motability customer
Fantastic service from Paul who is the motability person. Went through everything with me and answered all my question.
Fantastic service and can't wait for my car.
February 1, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi John,
We are delighted to hear that you had a positive experience and were happy with the service you received from Paul.
We appreciate your feedback and are glad you found the service to be helpful and informative.
Evans Halshaw Customer Services
Paul 2 was amazing really helpful…
Paul 2 was amazing really helpful excellent at his job
January 31, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Kayleigh,
Thank you for your kind words about Paul.
We're thrilled to hear you had a positive experience.
Evans Halshaw Customer Services
Paul 2 made our change over smooth and…
Paul 2 made our change over smooth and efficient. Paul explained how the new car payment was taken off overall deposit. Also Paul gave us information about the running of our Grandland X. Nothing was rushed service was brilliant. Thank you Paul.
January 31, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Mandy,
We're delighted to hear about your positive experience!
It's fantastic to know that you found the handover process smooth and efficient, and that you received clear explanations about the new car payment and the features of your Grandland X.
We appreciate your kind words about Paul's service.
Evans Halshaw Customer Services
Paul 2 Excellent customer service and…
Paul 2 Excellent customer service and care
January 31, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi,
We appreciate your feedback about Paul and are glad you had a positive experience.
Evans Halshaw Customer Services
Incompetent liars
Stay as far away from these incompetent liars as possible. From James the manager to Luke the salesman, Adrian the service manager and the girls that answer the phone Sandra and Kat, if they told me it was raining I'd look out of the window to check. We bought a car on 20/10/24, on 19/11/24 it went back with engine failure it's now 31/01/25 and still no car. I've been renting a car as refused courtesy car from them. Excuses after excuses after excuses. THE WORST COSTUMER SERVICE I'VE EVER RECIEVED. My wife has four A4 pages of telephone conversations logged listing lie after lie, from when the work would start to waiting for a special tool, no room on the ramps, staff sickness the list goes on. Told we would be kept informed about progress, another lie, not once did they ring us it was always my wife having to ring them. This ruined our Xmas as unable to plan visits to relatives as car hire was proving a financial strain. The whole experience has left my wife feeling totally let down and frustrated. And still no set date on when the car is ready!!! STAY AWAY AT ALL COSTS!!!
November 19, 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Newport
Hi Mark,
We understand your frustration and apologise for the difficulties you've experienced.
We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards.
We value your feedback and will use it to improve our processes and ensure that future customers receive the best possible service.
Evans Halshaw Customer Services
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