Evans Halshaw - Vauxhall Wakefield Reviews 

Booked my car in for annual service. Time slot was 13:30 - 15:30. The lovely girl on the desk (seated 2nd in from the right) immediately assisted me. So cheerful, friendly and polite. Asked if I wanted a wash n vac while they had the car, which I did. Then said she would call when it was ready. Dropped the car off around 12:30 and she called me back at 13:45 saying she'd managed to get it in straight away so it was ready to collect. As soon as I went back to collect, she immediately recognised me, gave me any feedback from the service and walked me to my car. Handed me the keys and said she would call in a few days to catch up. Absolute professional and such a pleasure to talk to. Looking forward to next year's annual service!

Really friendly fast and efficient service
No hassle they kept me upto date and the car was even cleaned inside and out when I picked it up. The best experience I've had in a long time with Vauxhall 😊

Great friendly service from all the staff at Evans Halshaw
2nd years Service on car done no problems very professional!

I can't remember the name of the lady I dealt with when I took my car for its first service but she couldn't have been more helpful! She resolved an admin error, offered to make me a drink, and provided me with a space to work (She was seated second across from the right). Absolutely lovely and believe me, I was having a tough morning so it was greatly appreciated.

Prompt service, everything explained ahead of time and ran to schedule. Julie was very helpful.

Only gripe is that I was asked if I would like my car cleaning, responded yes, and found my car hadn't been cleaned. Otherwise no issues

Standard yearly car service was due. I was greeted with polite staff members. Nothing seemed to be an issue, time was given to me to discuss anything that was on my mind to do with the car. The I.T system was down so I was unable to be provided with a video report so the manager of the branch sat with me and went through everything that the mechanic did and found allowing me time to ask additional questions.
Excellent service, never had an issue from this branch at all.

Rather disappointed to find when I took my car home it needed a service and I’m quite sure the Gardx that I paid for either hadn’t been done or not done properly. Also gardx pack not supplied. However Amy in service came to the rescue made me an appointment and after waiting four hours all rectified . She did offer me a car for the weekend if I wanted but preferred to wait so it got done on the day. WELL DONE AMY GOLD STAR
thank you

On my recent visit to Evans Halshaw to pick up my new car, i was greeted by Liam Starkey he was very polite and well dressed. He offered me a hot drink and asked me to have a seat, we discussed all the paper work for my new vehicle and told me everything that I needed to know about it. Despite having to wait a long time for the car to be taxed and all the paperwork to go through the system before I could take it home. He showed me round the car and explained everything to me and asked me if I had any questions, I had a few and he did answer all of them. Liam went above and beyond to get me sorted out as soon as possible so I could get home with my new car. Liam is an asset to your company and has gone above and beyond. Thank you 😊

I took my car in for an annual service from start to finish i couldn't fault the customer service. Once arrived i was kindly directed to the desk to take my details and drop off my car key. The service was completed in a timely manner and even washed and vacumed. Which wasn't expecting to be included. Kiera who i had seen initialy was available when collecting and did a professional handover. Giving me all the information of the service and walking with me to show me where the car was and to check over. Would recommend and use again

The experience I had was friendly, helpful and professional. Chris Hudson answered each of my questions with patience and understanding and made the whole transaction stress free. The car was delivered by Jay on the day and at the time they advised and his assistance was much appreciated.

If the car matches the performance of these two gentlemen, I will be well pleased.

One of the best Car purchasing experiences I have ever had. Just wanted to say thanks to John Moore for making the whole process painless. 👍

Had my car serviced just before Christmas.
There were a number of issues that basically mean I will not be using Evans Halshaw again and would definitely NOT recommend taking out a service plan.
Bought a Puma 4 years ago and took out a plan at the time. One of the main factors was call and collect so I don’t miss any work time.
This has now been scrapped along with Saturday servicing. Which basically means you now have to take your car on a work day.
It’s a 45 min journey across Wakefield for me. This was after they shut down a branch forcing me to go there.
Next, there were issues. I haven’t had a single problem in 4 years. I’m told it was spark plugs and an engine coil so really not sure what they did.
End result was me having to go back. The following day. It was still an issue so had to go again the next day. So, all in all day lost with travel and waiting around.
That’s why I want call and collect!

Fabulous experience, from dropping off, to collecting my vehicle. Courtesy car spot on, booking in service efficient and trouble free. Special mention to Julie on reception, her patience and attention to detail are exemplary

Evans halshaw Wakefield crashed my car whilst in for a minor repair. After a lengthy wait for repair (2 months) i decided to part ex it as they couldn't tell me when i would get my car back.
Px the car meant i took a financial hit which i didn't realise at the time i should of been paid car value but they told me they gave me above px price and vest offer they could do.

What follows is months and months of stress because the car i Bought was infact faulty.
Within 24hrs of purchase the front passenger seat sensor was faulty so constantly beeped for rhe seat belt to be plugged in despite nobody sat there.
They did rectify it within a week and was told in the mean time just plug the seat belt in if nobody is sat there which was far from ideal.

Exactly 2 months from purchase and just over 800 miles driven an engine management light appeared so it was taken back to be told was just a sensor nothing to worry about and the car was booked in for repair but whilst waiting for the repair appointment the car lost power so the rac had to be called and towed back to them.
5 days after collection same thing again engine management light and loss of power, 2nd time rac had to be called and back the car went.

Upon collection i was told no faults found but the engine management light came back and for a 3rd time i was left stranded at the side of a busy road waiting for the rac, car went back to evans halshaw for the 3rd time for the same faults and again was told couldn't find a fault nothing wrong with my car.

Now im no expert but a car doesn't display engine light for no reason and i had 3 rac reports all highlighted the same fault codes so this tells me its an ongoing issue.

The engine management light kept on coming on the dash so for a 4th time the car went back to evans halshaw and it was there for over 2 weeks.

I then informed them i was legally rejecting the car under the Consumer Rights Act 2015 because the car was not fit for purpose, this is where the service manager now turned nasty and threatened me to remove my car or he would remove it.

The car was in the worst state it had ever been in and for the 4th time i had to get the rac out which highlighted the same ongoing issue.

My solicitor wrote to them legally rejecting the car under the Consumer Rights Act 2015.
They refused me my legal right and instead came back with nothing wrong with the car and its me that doesn't know how to drive properly seriously couldn't make this up what a joke.

I have now had an independent engineer report done ready for court which evans halshaws solicitor has been sent a copy of all highlighted the faults i rejected the car for and many more i didn't know about and its clearly stated they was there at time of sale.

Zero correspondence back following my report.
I have been left with a sorn car now since August because its nor safe to be on the road.

Evans halshaw dont give a dam i have now instructed my solicitor to fill out all the forms for court.

Absolutely shocking company avoid like the plague if you value your safety.

This company clearly operates outside the law refusing me my legal right to reject the car

Was originally supposed to go to one of the Leeds branches but Wakefield was the only one where a courtesy car was available on the day my wife's car was due its MOT.
Seamless transfer between branches and was kept up to date throughout with a short health check video and recommendations for a couple of fluid changes which I accepted, though optional.
Only downside was the courtesy car, a 74 plate Mokka, an electric version of which I had for 2 years, this was however manual and I'd forgotten how "hard" it is to drive one of these.
Overall positive and the car passed it's MOT first time!

After only recently moving to the area we didn’t know where to go so ended up trying Evan Halshaw in Wakefield and they did not disappoint!!
We had a great experience from start to finish. Went in not knowing what to expect and left with a car in the same day!
A huge thank you to John M as he was extremely helpful and went above and beyond to help my partner.
Thank you so much! Will definitely be returning here for our cars in the future!

Julie was very efficient and the whole process was very easy.

Service carried out to suit me and completed on time.

Honestly, this has to be one of the worst customer experiences I’ve ever had. The manager, Danny, is a real character - and not in the good way. How someone that rude, obnoxious, and spectacularly clueless ended up running a customer-facing business is one of life’s great mysteries.

We were sold a faulty car with zero warning. According to Danny, a bent exhaust apparently “passes their quality checks.” Impressive standards. The service manager then casually drops into conversation that the passenger-side footwell was flooded. Lovely.

They also promised the car would be sent to German Auto Care… only for it to sit in the exact same spot for over a week. So yes: a complete waste of time, energy, and patience.

Save yourself the headache. Avoid this place at all costs.

2nd year of taking my car for a service after purchasing from Evans Halshaw, Wakefield. All the staff are polite, knowledgeable & friendly. Kept informed throughout the process. Will definitely return next year.