Evans Halshaw - Vauxhall Wakefield Reviews 

I had a problem with my van emissions and was going to book it into the Leeds branch as it's closer to home however, they were very booked up for several weeks. The Wakefield branch could fit me in much sooner which was appreciated as the van was counting down the miles before it would no longer start due to the emissions problem. (a big issue when you are self employed and your van holds you to ransom!) I got the fault diagnosed and although it was expensive to put right I am now happy it's been dealt with by people who know what they are doing as my local garage was left scratching their heads over it.- The only slight disappointment was I was told its half a day's work but it didn't get fixed in the one full day I'd left it there so they had to keep it overnight so I had to change plans, other than that very happy with the outcome.

Took my van with a intermittent fault under warranty dealt with amy on the service desk she was brilliant allowed me to taking it in when the fault would appear got it sorted

Shocking been in twice for similar issue both occasions s given a list of items that I hadn’t taken it for . Both adding to roughly £1000 a time for a car that when bought was less then 18month old. Had car almost 5 days to find out they had only done one of the jobs required then asked if we wanted to rebook it in . Their customer service is a joke to even call it a service and the prices charged are ridiculous . The estimates given look bad enough but the slap on the face is vat isn’t included so just add another 20% on the price and you’ll see the true cost . Wouldnt recommend at all

I had a fantastic experience from start to finish, Nat & Amy were absolutely lovely, I was really looked after, they're an absolute credit to your Company

I put in my care for annual servicing and MOT tobEvans Halshaw Wskefield , which U normally do anyway for the last 6years. I find the staff so welcoming and respectful.
They handle my Car with great care.
I would recommend this Dealership to anyone who would what to have their Car serviced in a profesdional way. Si far I have no regrets nor complaints. I want to say to the staff," please keep up the good work ".

Called in Sunday 13/07/25. Absolutely no pressure. Chris Hudson, the salesman brought us the keys. Left us alone to have a good look at the car and a drive around the car park. He gave us a very fare offer on my old banger as a trade in and the deal was done in 30 mins. Picked the car up the following day. I would highly recommend Chris and the team.

Excellent service been with these guys 10 years now always very attentive .Booking a service and MOT reminder made easy .Peace of mind knowing my service pack covers 80% of costings .Staff very helpful and keep you informed on the progress of your vehicle .Thankyou once again

Paul ,

Nat was extremely helpful with keeping me up to date on repairs with my car.

Amy was very attentive, from the moment I arrived at the service desk. She offered to get me a drink and also set me up with a desk to work from, whilst I waited. She checked on me periodically, to see if I needed a drink etc. When the service was completed, she came over to me and went through the report and advised on any next steps. Amy also made sure the car was parked close to the entrance, with plenty of access to the driver's side. As a motability customer, I have sometimes felt like a second tier customer. Due to the fact that our cars are provided at reduced cost.
Amy was very friendly and professional, and in my experience (as a senior customer relations manager), a credit to the team and a great brand ambassador, for the the dealership. Keep up the fab work, Amy

Buying a new car is never something I look forward to, however this time it was made so easy. Kay, the salesman could not have been more helpful, from information about the car, to helping me when I struggled with my mobile pyaing the deposit! He is a gem. The used car was immaculate when I collected it. Contact has been excellent - all round extremely good experience - thanks Kay!

Bought a used car on 12 May and left a deposit. Was told it would take 10 days to prep. I was then told the car (Audi) needed to go to a main dealer as they had a special tool for the gearbox as it needed a service. 2 weeks later still not told the truth other than they are waiting for the main dealer to fit the car in. Was then handed over to the Used Car Sales Manager who told me there was a fault with the gearbox and they were waiting for a specialist to arrive "that day" and I would get an update as to what his findings were. No update was forthcoming. In fact, if I hadn't been chasing them, I doubt I would have even had a call yet some two months later. Sales Manager was quite rude and when I told him I had contacted Evans Halshaw MD, his attitude changed. He then said he would get it resolved. He never. It then got handed over to the Dealership General Manger. She was great for 2 weeks and then she moved on to another dealership within the Group. I was then handed over to another GM who had taken over Wakefield. I was told I would get an update on the Monday from him. I never. So I then contacted the MD again and magically I got a reply very shortly after from the new Wakefield GM. Car is now into its 11th week and I am still no further forward with knowing when it will be ready. Had I have known from the start what the real problem was, I would not have left a deposit. I still do not know how this is going to be resolved or what EH are going to do to put his right.

Arrived at to drop my Mokka off for its service and was met by Amy who was very friendly and helpful. She made the whole process painless!

I booked my car in to have a service and its first MOT. When I arrived everything was ready no waiting Amy was very efficient and I left within 5 mins, I was called just after lunch the same day to say my car was ready, again on my return everything was ready and again left within 5 mins, I was sent a video of the being inspected by the technician (Amy sent the video) with a full commentary as to the state of the vehicle as the inspection was done. First rate car service and customer service would definitely recommend

Evans Halshaw Vauxhall Wakefield
The service manager, here is superb.
After a less than pleasant experience at the Hull dealership, he and sales assistant, Alyssa, restored my confidence in Evans Halshaw.
Nothing was too much trouble and problems encountered at the Hull dealership were overcome.
At the Hull dealership there was aggressive and condescending upselling, bordering on discrimination, with an inappropriate item being pushed. I was asked over the telephone, if I needed someone with me and then questioned as to why I would need to ask the advice of others before deciding if I wished to purchase extra items. I and two others were told that dealing with Wakefield would cost me an extra £140. Seeing that I was spending almost £30,000, I persisted with Hull, but I suggest that they seriously review the telephone calls of their younger salespeople to improve and regulate their skills.
Anne Wood

Wonderful experience at Evans Halshaw Wakefield when buying an MX5. Alyssa was absolutely brilliant and made the process of purchasing a vehicle very easy! Went above and beyond.

Taken my car in today for a service, and couldn't have been welcomed any better. The service receptionist Millie who dealt with me today was polite and very helpful and professional, apart from been a Wakefield pussycats fan absolutely brilliant thank you. 1/10 from a cas fan 😉🤣

I have given a single star since there is nothing lower possible. Vauxhall Corsa is very well known to be plagued with certain problems that keep on recurring time and again for most.
I had the very common ABS wiring loom fault which makes the dashboard go bonkers with lights and bells along with the Aircon Compressor fault leading to an Electrical Traction system warning. Both of these are very well known issues with Corsa (both ICE and Electric).
I luckily had a Vauxhall Extended Warranty with me and hence the AirCon compressor bill £1250 was covered by it, thanks to the lovely service advisor and her hard work after having been refused by the same dealership couple of months back when she was not there.
The ABS wiring loom and the diagnostic cost me £260 inspite of this being a commoner problem and many other Vauxhall dealerships around the country covering it in house because of the prevalence of the issue. I tried to reason with them many times but I was told ' even Porsche has design faults but that doesn't mean that they would cover it !! '
That's the level of goodwill Evans Halshaw Vauxhall gives you !!!

Poor customer service from start to finish where do I begin. On receiving a call to schedule a date for service and MOT the Service Advisor was only going to book my car in for MOT and no service. On arriving at the garage they didn’t know what my car was booked in for even though they had the job sheet in front of them. Received a call with a list of advisories following the health check saying could they have permission for all the work.I advised to carry out essential works only required for the MOT the rest could be done at a later date. I had to chase to see if my car was ready and they didn’t have the decency to call and advise they were waiting for parts which they couldn’t get until the following day. On collecting the following day they initially had not given me 10% discount for parts and labour as stated in my service plan for additional works. They only gave me discount on parts saying labour wasn’t covered even though it clearly stated in my service plan it was. They carried out additional works which wasn’t essential for MOT. Upon checking all my documents when I got home I called and requested a call back to discuss no call forthcoming so will now be writing to the Manager. I have used Evans Halshaw in the past with no issues but this year customer service was atrocious

A formal complaint has been raised via Evans Halshaws website

We tried to call but nobody answered. Eventually got a call back. Booked for a diagnostics check but weren't sure this was what was needed. Were told someone from servicing would call us back to discuss. This never happened. Not great service - lots wrong with the van that isn't covered under warranty but we believe should be. Not the best for a new van - probably won't buy Vauxhall next time.

From before my appointment Amy was superb. A call the day before to meeting me at the door to getting my keys to make sure my waiting time was at a minimum. Keeping me informed of progress to a nice general chat during my wait. Couldn’t wish for anything better . Above and beyond.👍