Evans Halshaw - Vauxhall Wakefield Reviews 

Lovely service staff dealt with me brilliantly. Kept me informed and managed my expectations. Really friendly and attentive.

Arrived on site at 0830 for a pre-booked recall. The site was crammed with vehicles, some abandoned, causing serious issues. I eventually parked in the compound at the rear, obstructing 6 parked vehicles. I had no choice, but left a note in the windscreen explaining where the keys would be located.
I was informed the car would be ready for 1400, but would receive a phone call once it had been cleaned.
I received the call at 1200 to say it was ready (2 hours early - well chuffed)
The reception lady came out with me to locate the car, which was found on the sales pitch - not cleaned.
I mentioned it to her and received an apology.
The service received from reception was excellent.
The time to sort the car was excellent.
Slightly disappointed it wasn't cleaned, but hey ho, can't win them all.
The parking situation is in total dissaray.
If I was a potential customer wanting to spend mega money on a new car, and not being able to park, I would have driven out and located another
dealership.
Somebody in management needs to get a grip and ensure the whole site is fit for purpose.
No excuses, no polite reply to this review - just do it before serious damage or worse occurs.

Excellent customer service and support throughout my experience at Evans Halshaw- Vauxhall Wakefield. Daryl has been absolutely fantastic at helping to fix my car which has had a multitude of issues which needed communication with Land Rover as well as with his own team. Brilliant communication and support throughout, and lovely staff working on the service front desk too. Best experience I’ve had with a car company (and I’ve experienced a few!) Many thanks to all the team, and especially Daryl!

Great service, Aron sorted my car out straight away

After all previous issues at another branch, kept well informed of what was happening, everything explained clearly and car returned in adequate time. Thank you for how pleasant your colleagues were on this visit

Just had a MAJOR service carried out on a two year old car at Evans Halshaw Wakefield as part of their service plan. The service consisted of oil and filter change and air and pollen filter change. That's it. As it is a manufacturers recommendation that the brake fluid be changed every two years I would expect that the brake fluid be changed as standard as part of a two year major service. Obviously not. Very disappointing.

My beautiful Grandland (can you tell i love this car) was called in for a bit of a fix, im in a wheelchair so wife came with . We met Daryl (who is a Rupert) he with his staff looked after our car and us the whole team did Vauxhall proud thankyou .

My wife’s just got her first expensive car on finance. We were looked after by Chris. Great service and communication explaining all the details. She’s very happy with the Vauxhall Mokka - very smooth purchase

Excellent service. Friendly people. Looked after us very well

I brought my car in for a software upgrade, after the diagnostic i was told an upgrade wasn't needed & further checks weren't required.
20 minutes later i got a call to say further checks had been done, a fault had been found at an extra cost of £78.
I was given a time it would be ready but i was kept waiting for an extra 50 minutes.
When i enquired as to why the further checks had been done when i was told it wasn't necessary i didn't get an answer but i wasn't charged the extra £78.
All very unusual.
I won't be using EH again.

Service was done to an excellent standard and sales staff were very friendly and helpful

Really helpful team of people. As always 100% Professional. Thank You.

Found that Chris Hudson was very friendly and professional. Explain things clearly was very in tune of what car and more importantly what our budget was!
Live the car he suggested
Thanks Chris

I recently bought a used car from Evans Halshaw in Wakefield. The car salesman was Tommy-he was extremely helpful and friendly, he kept in regular contact throughout the whole process. He was not pushy and nothing was too much trouble. Definitely the guy to see!

nothing too much trouble, very knowledgable, everything went very smoothly, great service. brill.

Excellent service with sorting a small fault on a recently purchased Volvo from Evans halshaw Wakefield, a special mention to Amy in service, who kept me fully updated and who also tried to sort a non connected technical issue. Thanks again

From start to finish we’ve been lied to or misled from this dealership. Son reserved a car online, from the moment he reserved the vehicle, we’ve been lied to continuously. A month waiting for the vehicle to be ready, picked up and even before arriving home, the car was showing a fault on the dash. After finally getting home, and calling the garage, they admit that some of the work which was promised, hadn’t materialized. Partner took the car into his workplace to be checked, and 3 stored faults was noted, a health check was also done via the company, which noted measurements under Lithia prep standards. Wasn’t until Lithia head office was contacted that anything was done regarding the car. Only just got car back from Wakefield now after 2wks and still some of the issues hasn’t been addressed. Asked to speak to Dealership Principal on 6 occasions and each time was told he was unavailable. Will now need to contact Lithia Head Office again regarding various issues. Only found one salesperson (Byron) extremely helpful and understanding. Never again will any of our family/friends use this particular garage. Definitely WOULD NOT RECOMMEND

Took my car for a campaign recall, dropped it off on the Monday and collected Tuesday morning. I was given a hire car to use while my car was being taken care of. Nat kept me updated as to what was going on and made it a smooth and easy handover/collection

Where to begin, I struggled to get in contact with service due to telephone rarely being answered, this should have been a warning.
Once the car was booked in for 2 weeks time for a full service and Mot, I arrived early 08.30 to drop the car off and even heard the staff member say they had already ordered an air filter incase I wished to have this changed as an additional charge to my service. I agreed to the air filter and was happy for the foresight for a full 30 seconds until I heard one of the technicians saying the oil filter hadn't been ordered but would arrive that afternoon. I Tried to contact the service department no less than 8 times to ask how my car was doing due to the potential need for additional work if the MOT was not a pass but not a single call was answered. I walked back to the garage with my young child at 16.30 knowing the garage was scheduled to close at 17.00 even though I had recieved no curtesy call to inform me my car was complete. On arrival I was asked to pay for the work and an invoice and Mot certificate would be provided, once I had paid I was then told my Mot had not been done even though I had just paid for it and that it was not due for 3 weeks so there was no rush. I informed the staff this was not acceptable, I had paid for the car to be serviced and Mot'd that day and was given the choice of wait another 40 minutes with a toddler or collect the car the following day. I waited and took possession of the car at 17.45, (my car usually goes to a different main dealership where a valet is completed before the return of the vehicle but this was obviously not the case here), I then found my centre screen was now flickering and looked awful, I instantly walked back into the dealership to be told that they would book my car into German autocare to be checked to see if the issue was something they had done and if not they would charge me for this also. To say I am appalled by this main dealership is an under statement and between firstly the horrendous experience with the work on my vehicle, then secondly the way a bigger set male employee was publicly shaming a young female staff member in the centre of the showroom in earshot of staff and customers alike shows the severe lack of leadership and management skills equating to the worst service I've ever experienced at a main dealership. I would advise all to avoid buying or servicing vehicles at this site as its obviously managed very poorly and is a disappointment for the Evans Halshaw brand.

Friendly professional and quick service.