Young girl on the service department was lovely and very polite tried to get everything done as soon as she could for me. But I come home with a car not cleaned which was really annoying. As services... See more
Company replied
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Young girl on the service department was lovely and very polite tried to get everything done as soon as she could for me. But I come home with a car not cleaned which was really annoying. As services... See more
Company replied
My car was due its service and MOT, it was booked in and I spoke to Megan Brown who confirmed the booking. I explained that I needed the car back as quickly as possible due to being a full time car... See more
Company replied
I am disabled I was fully supported in the showroom during my visit to have a repair on my new vehicle. The staff were courteous and helped me to get to and from the showroom while the vehicle was in... See more
Company replied
During the purchase of a used vehicle from Evans Halshaw, Wigan I was mis informed,misled and blatantly lied to by the sales staff who went further by attempting to make me pay for their errors. As a... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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Challenge Way, Martland Park, WN5 0LD, Wigan, United Kingdom
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I am disabled I was fully supported in the showroom during my visit to have a repair on my new vehicle. The staff were courteous and helped me to get to and from the showroom while the vehicle was in with them. They even valeted my car Really good service from them

Reply from Evans Halshaw - Vauxhall Wigan
Young girl on the service department was lovely and very polite tried to get everything done as soon as she could for me. But I come home with a car not cleaned which was really annoying. As services are a lot to pay for and that’s what’s included in them.

Reply from Evans Halshaw - Vauxhall Wigan
My car was due its service and MOT, it was booked in and I spoke to Megan Brown who confirmed the booking. I explained that I needed the car back as quickly as possible due to being a full time carer and I couldn’t leave my mum for too long, Megan understood my situation and suggested the first appointment. As promised my service and MOT was done to time and although I needed some work doing to it, Megan called me and went through my options, she then helped me set up a Bumper payment plan, which was a big help. Again, my car was ready within the timescale and Megan totally understood my situation. She not only knew her stuff ‘mechanically’ but her Customer Service skills were 10/10. Megan is an asset to the Evans Halshaw team and a really nice young lady.
5* service and I highly recommend Evans Halshaw to anyone looking for a car or needing a service and MOT

Reply from Evans Halshaw - Vauxhall Wigan
Work was carried out efficiently, I was kept informed at key stages.

Reply from Evans Halshaw - Vauxhall Wigan
Very quick and straightforward process. Friendly staff

Reply from Evans Halshaw - Vauxhall Wigan
Recall was cancelled ended up on the rac lorry then they didnt bother to contact me for a week the car back its still not right do not bother going here goto another dealership the staff are just something else

Reply from Evans Halshaw - Vauxhall Wigan
Another amazing experience with Evans Halshaw Vauxhall WIgan!
The service is always above and beyond, and the staff are super! Thank you :)

Reply from Evans Halshaw - Vauxhall Wigan
I’ve just bought my car from Evans Halshaw Wigan. Richard made the whole experience both trouble free and enjoyable which is a first for me because buying a car is not usually a pleasure. Richard was patient with me, answered all my questions and thoroughly explained the process and the paperwork. Excellent customer service from start to finish so thank you! When I get my parcel shelf, I’ll make it a 6 star review!

Reply from Evans Halshaw - Vauxhall Wigan
A vedio footage is provided to present the examination processing , its impersive and professional. Which I haved never been in other carage for MOT.

Reply from Evans Halshaw - Vauxhall Wigan
Very disappointed again with this branch. Car was booked in for service and recall issue. Got a call at 11am saying car ready but recall issue not done as software not working. As I couldn’t get out of work until 4pm, I asked them to try again later to complete the recall issue and this was agreed.
I hadn’t heard anything at about 3pm so I rang and was told all work was completed. I specifically asked if the recall issue had been completed and I was told it had been. Travelled to Wigan to collect only to be told I would have to book in again for the recall issue as this had not been completed.
I am utterly disgusted at the situation given I have to ask for someone to also take time out of work to drive me to the showroom. I would not recommend this branch and will be taking this further as there was absolutely no concession to fixing this situation in any way at all. I did buy this car with a package that included pick up and drop off for service but have since been told that this is no longer an option despite me having paid for this. Miss-selling and poor customer service.

Reply from Evans Halshaw - Vauxhall Wigan
We had an amazing sales assistant called Richard at the Wigan branch, he encouraged us the think outside the box and consider an electric vehicle, was very professional and informative. We are now the proud owners of a fully electric car and we are extremely happy with our purchase of a Vauxhall grandland

Reply from Evans Halshaw - Vauxhall Wigan
Reminder sent for service and MOT due date, Doreen as cheerful and pleasant as usual.

Reply from Evans Halshaw - Vauxhall Wigan
I am extremely disappointed with the service. The staff are very unfriendly and unhelpful. Its unacceptable that it takes an entire day to replace a single part. what makes this even more frustrating is that you are aware that I cannot leave my car with you for whole day,as I need it for work.I was also told by a member of staff that the part would be ordered,but if I was unable to leave my car with you for the entire day on the specified date,the part would have to be sent back. I find this completely unresonable and absurd1!!!

Reply from Evans Halshaw - Vauxhall Wigan
Fantastic job on car customer service excellent thankyou to doreen in service department.

Reply from Evans Halshaw - Vauxhall Wigan
Lee from mobility part was awesome helped us from start to finish with our needs and got us the car we needed and wanted.

Reply from Evans Halshaw - Vauxhall Wigan
The service and sales people were great ,could not be more helpful and friendly ,wouldn't use anyone else .

Reply from Evans Halshaw - Vauxhall Wigan
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