Evans Halshaw - Vauxhall Wigan Reviews 

Vehicle went in for a safety recall and they tried to say there was £1271 worth of defects that needed to be repaired. I just got the one thing repaired for £73.20 at Arnold Clark, i will not be going anywhere near these daylight robbers again

Professional

Richard, and Jay helped my son purchase his first van - amazing customer service - lots of humour along the way - couldn’t have had a better experience !

Very friendly and informative visit. Took car for teat drive and purchased

Warning: Poor Customer Care Despite Serious Faults
I purchased a car from this dealership, and within 5 months the injector failed, followed by complete engine failure at 12 months (36,000 miles). Despite an independent engineer’s report showing that the engine had been incorrectly repaired prior to my purchase, the dealership refused to accept any responsibility or offer assistance. I had to rely on the finance company to resolve the situation.
For a dealership of this size, this behavior is absolutely shocking. It’s clear they are more concerned with sales than with supporting their customers. Please exercise caution if considering buying from especially when they are selling vehicles with faulty engines and getting away with it.

Shifting stories, illegal tactics, and zero accountability. Avoid.

I spent over £18,440 at Evans Halshaw Vauxhall Wigan on a car that developed a major engine fault within three weeks and was sold with an undisclosed safety recall.

The management from Liam has been a masterclass in slimeball tactics:

The Shifting Story: The narrative changed multiple times. It was only after I clearly highlighted their legal requirements under the Consumer Rights Act 2015 that any offer was made at all and even then, they continued to ignore the law.

Illegal Denial of Rights: Liam outright refused my statutory right to reject the car for a full refund unless I personally paid to ship the broken vehicle 500 miles back to them. This is a blatant breach of the law; the trader is responsible for collection costs.

The 'Cheap' Fix: After two independent garages confirmed only BMW had the software to fix the fault, I offered the branch the closest local specialist to resolve it. Their 'grand' offer instead was to transport the car 300 miles further away to attempt a repair on the cheap, with no timeline and no replacement car provided.

Administrative Excuses: I have now been forced to foot a main dealer BMW bill and all shipping costs myself because they 'apparently' cannot pay other businesses over the phone.

Liam is more interested in corporate posturing and administrative hurdles than following the law or customer safety. They take your money, sell you a faulty engine, and then expect you to fund the logistics of their failure.

Avoid this branch. They do not respect the law, and they will leave you stranded.

No problem it was seamless

Excellent guidance and support.
Richard was extremely helpful and guided us smoothly through the sale of the electric car. Fantastic customer service.

Great experience every time always friendly and professional

Been a customer of this dealership with quite a few company cars over the years and have always found the service team first rate. I recently booked my car in via a text messaging service. It was very efficient apart from the courtesy car i booked being cancelled the day before the service was due. Thanks to Megan and Doreen I had a while you wait service. Nice coffee whilst I waited. And it wasn't too long of a wait either.....

Dan was really helpful and knowledgeable. I got what i wanted for my trade in, which was great as it was an older car. Very happy with the service and would recommend!

Staff were really friendly and they had given really good information and I got a really good deal from them on a very nice car.

The team were great, they got my car sent from another branch to make the purchase easier. They got me a great deal and made the whole process so easy and fuss free. As a previous customer who has had no issues before I will return again in the future.

Ayrron was really helpful, and customer service was exceptional! He should be rewarded.
The customer care skills was great and made me feel comfortable through the whole process. Highly recommend him as top sales guy.

The team were very friendly, I find the price fair and transparent and they even did my MOT and service quick so I could get home in good time. Thanks guys!

It was a great experience. Specially Ashley very helpful and patient with our inquiries. Great customer service 😊

Staff very friendly and knowledgable. Everything went smoothly from booking in to collecting my car after MOT/SERVICE. My car was returned and had been cleaned inside and out. Excellent service as always.
Thank you

Had my car mot'd and serviced, staff are great, go above and beyond, been going 21 years never had 1 problem or bad word, lovely company

Everyone here was so lovely and very patient. I can’t thank Jacob enough for all his help getting me in a car i fell in love with and be very patient with me! Appreciate it

A great experience buying a used car from Evans Halshaw Wigan. The process was great Richard looked after me and he explained everything to me he was very professional and helpful it was a stress free experience
Im really pleased with the car it was so refreshing to deal with someone who was helpful and not pushy. A very positive experience
I would definitely recommend Evans Halshaw Wigan Thank you Richard