EVGA Reviews 117

Great service and products for my pc
especially the power supplies!

I sent PSU with RMA printed on the label you provided and EVGA refused to Collect the parcel. I paid 43.92£ from UK to Germany so to be thrown out? I called to EVGA Customer Support in UK and no one answers.

Great products and customer service. Quickly resolved my problem, even with Germany being under a lockdown.

The BIG problem was - to get my RMA`d graphics card back I had to pay £148 in customs charges, for some reason. Should have just sold the faulty card.

Have dealt with EVGA in the past and when cards were in stock and the GPU market wasn't so scarce it seems like their customer support was more than willing to assist their customers, however recently, it appears they don't need loyal customers anymore as their GPU stock is sold out. I purchased a 1080FTW that had to be RMA'd for a 2070 Super. The 2070 Super ended up dying outside of the warranty period. As such, I contacted support who told me there is nothing they can do as the card is out of warranty. I understood so I inquired if there was a way, since the RMA card they gave me died, they could allow me the opportunity to buy a new card from EVGA. I was told I am basically out of luck and to buy off the second-hand market or go to a retailer and hope I get lucky. As such, I will explicitly never buy my PSUs, GPUs, etc. from EVGA going forward. Seems like when scale ramps up all decent companies inevitably struggle to keep customer service in mind.

Terrible quality control of video products. Avoid and buy from a company that cares about the quality of their product. They do have good customer support, but the best customer support is not needing support at all. The send me broken card after broken card for two generations now!!!!

2 months of waiting for a 3080 ftw3 ultra. Finally get it, card is defective, getting destroyed by an ASUS TUF. artifacts appearing. Email customer support, contact them through Facebook, and DM one of their representatives on reddit. NO RESPONSE. So after a few days I returned my card. Its now been 2 weeks. Still no response. Card is already gone and replaced with an Asus strix pre-order. Combined with 2 defective power sources in a row I could not be more done with EVGA.

I've typically purchased EVGA products through other vendors. Not even intentionally -- I just always looked for the graphics card (typically) that I wanted, and almost always I've ended up with an EVGA because they had good reviews and were at the right price point.

Anyway, anyone who wanted an Nvidia RTX 30X0 card this year knows what a hassle it has been to get one. Places like Newegg and Amazon are sold out instantly, and the cards go up on eBay for up to double the price due to the abundance of scalpers buying all the stock out with bots.

EVGA implemented a program where you could register on their site to get in line for an RTX. One per customer. As a result, I ended up getting an RTX 3080 at a standard price, fairly promptly (admittedly I signed up fast.)

There was even a problem with my account the day I received the notice (you'd get a ~12 hour window from the notification via email in order to actually complete your purchase, since the products are in demand), so I called their customer support and they were extremely helpful and nice.

Anyway, I ultimately got my card, and all is well.

I just really appreciate the fact that they clearly cared about their customers feeling like they had a chance to get a card from them fairly, instead of just caring about making that initial sale and then being done with the whole thing.

Great company.

I bought a 2070 super before the 3000 series launched. Because of their step up program I was able to get my hands on a new card while only paying the difference!

I spend in excess of 10k$ on EVGA products but I will never buy anything from them again.

They used to be a good company but it seems they are now thieves. They want to charge me 322$ to refund a product that I received damaged and covered in thermal paste.

I bougth 2 top of the line 3090 rtx from them and a nvlink from them (a whopping 5341$ CAD purchase). I received one of the card covered in thermal paste (a toxic product you should not get on your skin BTW). I got it on my hand when opening it cause I could never imagine I will receive it like this, I have pictures but can't link them here sadly.

One of the heatsink blades was also bent. Which leaves me to believe the card was not handle with all the care a 2,461$CAD(including custom and shipping) card should be handled with...

To top it off those 2 cards (2 RTX 3090 FTW3 and XC3) can't be linked with the nvlink cause their nvlink connector do not align!!! So I asked them if they could refund me for the damage card so I can buy a second FTW3 which is a higher price product and I will pay the shipping and difference in price. But they are asking me for 322$ in restocking fee which in my book is just pure theft!!!

Their communication is really bad, you have to resubmit a support ticket each time you want to reply and it seems each time a different person answer. One told me they would do the exchange without restocking fee but the next one said no.

And it's not even finished: they shipped the nvlink connector to the wrong postal code (I checked and on my invoice it was the good one) so UPS sent it in another city and I haven't received it yet, I need to call UPS and contact EVGA so they ask UPS to correct the postal code.

I am now seeing with my lawyers what I can do to get my money back.

So I ordered an rtx 2060 ko ultra, it's good for my 1080p gaming setup but it has horrible coil whine, like so horrible, like I want to return it and get a new one. And speaking of returning, I also got my power supply from them, the power supply that broke in 4 weeks with around 4 to 5 hour play sessions every other day. I submitted my tech support request 5 days ago and called today but still no answer. Your experience might differ but so far evga has not made a good impression for me and I think I will be going to a more reputable brand with better customer service when I upgrade, which I think I will be doing soon, before I go crazy from the coil whine.

I recently purchase a RTX xc3 ultra 3080 through the q based system here at evga. And i am super pleased on how every thing went . Would like to give a shout out to the entire community for being so great .Thank you all and my the rtx Gods bless u all

Customer service doesn't reply to my email, my GPU is under warranty their website show that but they refused to fix it, don't buy evga product.

Very pleased with the results. Had a product that got damage within the 1 year warranty, was able to send it back, and got an entirely new boxed version of the same product; better than I expected.

Expensive 750 Watts Power supply went down under warranty, they sent me a replacement that started to make bird noise right away (refurbished not tested properly), thought it was my hard drive because the new PS looked new . Now they dont want to give me another RMA, and i have an invoice from the computer store and it's still under warranty ! Bad service !

Absolutely awful experience when things go wrong, RMA process is shocking, 1 month now this RMA has been open.

Recently bought a 2070 super graphics card. Product came quickly and arrived on time. Would highly recommend free shipping over $100.00 though.

Expensive and no service repair opportunity

Would rather just buy a new card than deal with them...

so far so good. I got PSU 750 and EVGA GTX 1080ti - both work with no issues