EVGA Reviews 117

It is a nice shop but customer service does not help me when I need help because my english not good very and they seem bery unpatient, I order rtx 2080 and want redeeem grip code but i throw reciept away.

They replace products with recertified and more, when I bought my PSU it showed on seller's website a warranty of 12 years and now when I go on EVGA website it shows only 7 years warranty... I'll never buy again from them, their junk of PSU caused a lot of damage on other components, I had to spend a lot of money to replace them: don't buy any of their products! -____-

Evga 850 GQ.. Bought it and it fried various components of my fairly new computer. My PC was in very good working order until I installed the PSU.

I started an RMA. First guy I spoke to was quite nice, he apologised for the PSU and got the ball rolling for me. They avoided talking about the components their PSU fried/destroyed. I sent the PSU to them and they denied having it for weeks on end. They finally send a replacement and it's re-certified/refurbished..... Should I expect a new PSU?

All I know is that PSU cost me a few hundred £'s in broken components which I have to replace. EVGA didnt really seem bothered in my opinion.

I wouldn't buy from them again.

The best costumer service available on planet Earth.EVGA service is extremely fast, friendly, honest and appreciates customers.EVGA company is the company that most respects its customers. I have very positive experiences with RMA and the quality of EVGA products is extremely good.So I will buy only EVGA products.

I've bought GPUs, motherboards, ram (when they had it for a short while), PSUs, and more from EVGA for the last 5 years or more. I have never had a better customer service experience than with EVGA (except for maybe Costco). MSI: nope, ASUS: nope, Gigabyte: yeah, they're ok... EVGA though? Honestly only EVGA and Sapphire stand out to me in terms of customer service in the tech world through my experiences. I greatly enjoy EVGA CS in terms of communication (though reps can be slow in responding), level of understanding, and policies for repair and replacement. I also am very pleased that EVGA doesnt really do the "warranty void if removed" thing. Quite useful for people like me who enjoy slapping water blocks on GPUs and stuff. While I do use other companies, I tend to just cut my losses and buy a new product rather than waste my time with an RMA. with EVGA though, I can count on them 99% of the time. I would absolutely recommend them and most of their products. I suppose if you like RGB and better aesthetics, different companies would have to do, because EVGA basically has the FORD policy: "you can have any color you want, so long as its black", cause that's pretty much the only color they have. Other than that, I give them a 9/10.

I bought my power supply which is 500 watt bronze power supply with 3 year warranty. My power supply took a dump after a year of usage and so I went through the warranty/RMA process. The technial/customer support guy I talked to was great as well,but the kicker is they don't cover shipping at all and to ship it to use my warranty I would have to pay almost 80 USD to ship a power supply that i paid about 55 USD for. I'm not buying EVGA anymore.

Their customer support is ok but unforgiving. Their products however are garbage. I purchased a gtx 970 4years ago when it first came out, about a year and a half later it died on me. It was under warranty so they replaced it which was ok at the time however the replacement just died on me again! And now it is out of warranty so I don’t get a replacement. It’s safe to say I will never buy EVGA again they offered nothing to help so now I have to buy another gpu which wouldn’t be such a problem if I wasn’t broke... a gpu should be able to function more than 2 years when well taken care of and not overclocked... buy a different brand. EVGA just isn’t worth it.

Not worth buying through, if you're interested in getting some new PC components I would absolutely avoid EVGA, their customer service is extremely overrated, their reps seem annoyed or agitated answering questions, if you were to buy a product I would go through Amazon as their process for returns is much easier, EVGA will do whatever they can to gouge you for as much money as they can, its bad when Amazon looks like the good guy. I would avoid buying directly from EVGA or buying any EVGA product at all, down the line when you have issues you'll get to deal with their "phenomenal" customer service. Its disappointing because I've heard good things but I would never purchase from EVGA again and I'd recommend others to look elsewhere for components.

Love my EVGA GeForce RTX 2080 Ti XC GAMING, 11G-P4-2382-KR, Works better than I thought. I have gotten everything I thought I would get and more.

Terrible rma and customer service.
Getting high temps up to 87c on 1st 2080 then the replacement. tried everything then they started to get passive aggressive and ignoring my emails and lying about it. Absolute soyboys. This is the UK btw I dont know about any where else

I'm not saying EVGA's products are built well. I've purchased an EVGA Power supply and EVGA Graphics card in the past. The PSU broke after a year and a half, and the GPU was DOA.

Sure that sounds bad, so why am I giving 4 stars? Because I've never had better customer support than I have had with EVGA. I've never had any RMA go as smooth and fast as with EVGA, and any product I've received through their RMA system continues to work perfectly to this day. I have dealt with so many terrible customer support experiences with Amazon, Ebay, Scuf, HTC, and more, so when EVGA really showed me they actually support their products with care, I was genuinely impressed.

I was probably just unlucky with my original purchases. I will definitely be buying again from them in the future, knowing I can trust they will take care of my needs as a customer.

I have been building and servicing computers for about 30 years. About 3 years ago, I decided to give EVGA components a try, as I had never really used them, and their step up program looked enticing. Most of the items I have purchased from EVGA have either been defective out of the box, or failed within less than 2 years. Literally the only products bought from them that have not failed (yet) are 2 power supplies.

Defective LED cable on a case
Faulty fan on a CLC
2 failed GPUs...

I bought an EVGA GTX1080ti FTW3 off amazon awhile back. This GPU is a beast of a card and I could not be happier with its looks, its cooling capabilities and definitely its performance when overclocked.

I would recommend EVGA over anyone else, I bought a GTX 980 4GB years ago and it is still kicking butt in some newer games even though I have to start lowering my settings Ex: Anthem I can only play on Medium settings to keep my fps at 70+. never had any issues with my Graphics cards I even owned a GTX 750 Ti and a GTX 960 in the past never had any issues with those cards either. probably the best quality and performance cards I would recommend an EVGA card any day. if I could get sponsored by EVGA I would give a direct review not as good as JayzTwoCentz but I would be happy to support them any day.

I originally went to EVGA because of their 'step up' programme. I got a GTX 1080 video card around the same time as the RTX line was being released, so I wanted to be 'future proofed' when the new line came out. The 1080 arrived in the post and worked well for a couple of months, and when the time came I sent it back for the upgrade to the RTX 2080. I've had the 2080 in a couple of days and it's also working well for now. Both deliveries were prompt - I had a minor issue with the first one which the company were happy to work through, and the total time I was without a graphics card was a matter of days (less than a week) during the step up process.

I also bought a 650W power supply off of EVGA, and this is still working fine (with the rig now including the 2080).

Overall, I'd recommend them - reasonably good customer service for a company that doesn't trade out of the UK, good delivery times and the step up programme let me get the PC of my dreams without waiting for the new line of graphics cards to hit the shelves!

I ordered a power supply on sale from there sight and after manual imputing my shipping address it pulled a out of date address from my paypal. when I contacted the company about putting a hold on the package so that I could pick it up. I was informed that that was impossible but I could have it recalled and reorder it. This came with a $15 restocking fee, begrudgingly I said ok. when I attempted to reorder they wouldn't honor the sale price anymore, so onto of the $15 restocking fee they wanted to charge me full price. Needless to say that was not going to happen. the $15 restocking fee is the last money that they will ever get from me.

Got an RMA number within 5 minutes of calling. They sent me a new power supply (and even gave me an upgrade!) that arrived 3 days later. And that was international shipping!

The call centre is in California, the agents are all very friendly and seem to enjoy their jobs. Their systems are fantastic, I didn't need to repeat my information 50 times every time I had to call in, they link everything to your phone number so the agent can see everything on their screen as soon as you call.

Just fantastic. I will make a concerted effort to buy EVGA products from now on,

A few months ago, I had an EVGA Titan Maxwell that completely died. The card was older and was very close to the end of its 3 year warranty. Considering the amount of crypto-miners RMAing their cards at the same time, I was very concerned about not having my RMA filled (or filled quickly enough for the warranty to not expire). Not only was this handled, it was handled incredibly quickly (less than a week total turnaround time) and I had a 1080 ti in its place (a completely satisfactory replacement). Thanks EVGA.

Bought a graphics card that came with an amazing 10 year warranty!
After 4 years the card completely packed in and even though I had registered the card and had proof of purchase, date it was bought etc. EVGA would not authorise an RMA.

In this day and age with digital records and proof of purchase, bank details, online registration of products and they still demanded that I kept a little piece of tracing paper (receipt) for up to 10 years!

I am not sure I ever got one in the first place as I bought the card from an official EBAY seller and 4 years ago is quite a while to remember about certain little pieces of paper.

Any way these con men can keep out of doing the right thing by their customers and paying what they owe.

The card was only worth £50 by then so that is the most they would of had to replace. I will never buy from EVGA again and have been buying all of my £400+ cards from GIGABYTE ever since.

I am pretty sure they would have made their money back 10 fold if they had just honoured their guarantee as I would have bought many cards from them throughout my lifetime.

They have absolutely no dignity and no business sense either it seems.

I recently purchased all new parts for a build. Including an EVGA G3 850 PSU. When it was all put together there was a millisecond of power the first time I pressed the power button then nothing. After troubleshooting possible issues like shortages due to the case I assumed it was the motherboard that was the issue. I received a replacement motherboard and had the same issue of only a millisecond of power, then nothing. This time however I noticed a hot smell on the motherboard near the CPU power input. Regretfully I put the EVGA PSU into my working computer that this new build was replacing and it also shot on for a millisecond then nothing again and a hot smell in the same area. Putting my working PSU back in caused the system to start up without pressing the power button and they system started screaming. I took the EVGA PSU to my local computer repair store to test it and it did not pass. This PSU damaged all three of these motherboards, and could have damaged more that it was connected to; however I have no way of testing that yet because I have no working motherboard. My older PSU would not work on the new motherboards either after the EVGA one damaged them. I contacted EVGA about the issue over the phone, they instructed me to go online and register the PSU then file a ticket, instead of returning it to the retailer so that they could look at it to determine if it would have hurt other components. I jumped through those hoops with a barrowed laptop because my PCs are now damaged. All EVGA offered me from that process is an ability to send them the PSU back for replacement. Unlike what I originally was told on the phone they would not test it or be able to help me recoup any damage it caused to other components, components that it is meant to be used with. So no I’m out two motherboards, because one was replaced one no charge, and EVGA has encouraged me to send the damaged part(s) back to their individual manufacture(s) for their warranties to replace them. That process is so far 15-30 days for the motherboard. Then I will be able to see if any of the CPU, RAM, GPU, and SSD were damaged and if so I get to contact each of their manufactures and wait weeks or months for them to cover their products for damage, damage that was caused by this faulty power supply that they don’t make. Who knows how long and stressful this whole process will be. I am already over a month in of hassle when I should have been using my new build for that long. So thanks EVGA for making my new build an extremely stressful process and for not standing behind your product when it caused damage to others. If you do buy a PSU from EVGA please get it tested before you put it into your system. It may work with no problems but if it does anything like mine did you are in for a long, stressful, and costly process with no help from EVGA.