I feel exabytes very helpful to me. I lost count how many years I have been using your services. Your helpful attitude is what makes me stick to Exabytes. In fact I always recommended your hosting t... See more
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Shifted from US servers not too long ago due to lags and other disappointments. Exabytes' service has been fantastic so far. Will look to use more of their services e.g. Dedicated Server and CDN if qu... See more
Company replied
Great service at 24/7 especially whenever i am work on non working hours. The only problem facing is the communications with different personnels at diff timing due to the working shift which somet... See more
Company replied
Inspiren and Exabytes are bonded tightly on their partnership! Throughout our journey since then till now, Exabytes never ceased to amaze Inspiren with the excellent products & services that they prov... See more
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Company details
- Web Hosting Company
- Cloud Computing Service
- Cloud Storage Service
- Computer Security Service
- Online Marketing Agency
- Website Designer
Written by the company
Founded in 2001, Exabytes grew to be one of Southeast Asia’s leading AI, Business App, Cloud, Digital and Ecommerce solutions provider today.
Contact info
1-18-8, Suntech @ Penang Cybercity, Lintang Mayang Pasir 3, Bayan Baru, 11950, Pulau Pinang, Malaysia
- 6046097888
- marketing@exabytes.my
- www.exabytes.my
4.4
Excellent
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
worst customer services
a platform claimed provide 24 hour technical support could ignore ur enquiry of refund status after cancel services. if you are paying customer, you r god to them; if you are about to cancel your services, be prepared you be treat like nobody.
December 15, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Edmund Ng,
We are apologize that we haven't provide the service that you more satisfied.
May we have your case ID/ticket ID for us on further assist you to solve your issue?
Look forward for your reply.
Best Regards,
Exabytes Team.
Best support ever Aida!!
Best support ever! Very fast and cool to settle up all my problem! Thank you Aida from technical support call centre! Thanks again Aida!
December 10, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Azhim Saidi,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
technical support team is excellent
technical support team is excellent, fast response, right solution to your problems
November 26, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi TS Yeo,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Awesome Rating goes out to Aida - Technical Division
Dear Exabytes,
Again, you guys are awesome. Had a technical call with Aida today and she A’s it with her top notch knowledge, patience and execution.
My gratefulness goes out to you guys and certainly to the staff that handled my call, Aida. My apologies for not being able to complete the survey over the
phone as I could not press “1”. Though I tried many times, it kept coming out as “4” 😊.
Here’s wishing you guys a pleasant evening and an awesome week ahead.
Gordon
November 21, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Gordon Varuna,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Hosting Has Been Hacked
Few weeks ago, my customer's hosting has been hacked and it is not stopping even exabytes has help to increase the filter of the spam emails. It is getting worst last week where customer's emails were used to send spam to their customers. This has cause my customer a great loss in integrity and they are indeed fed up with us. With the help of Miss Ooi and Peter's constant checking and help, we manage to stop the spam in 48 hours (it is like a week to us). Besides Dawn and Randy also there to support to ensure all the right things are been done. Randy even get my permission if he can personally called the customer as the customer having problem is logging in the outlook and solve it yesterday.
It has turn the disastrous to happy ending. Thanks again to Miss Ooi, Dawn, Randy and Peter. Continue the great work!
November 13, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Kris LPK,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Easy to operate
Easy to operate
A lot of info and analyze for daily biz
Simple step
Yes i like trustpilot
November 6, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Emily Tung,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
My website never down
My website never down. Website access very fast. Company website very professional. Technical support is super. Recommended for business website or big project website. I have recommended to my friend and so far got only complaint by the issue has been resolved very quickly
November 1, 2019
Unprompted review
Reply from Exabytes Malaysia
Thanks! Your trust and support is our greatest motivation.
We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Proud to have exabytes as a long term…
Proud to have exabytes as a long term partner for over 10 years and I've engaged them in almost all of their services - personally and professionally. Special mention to Peter Lim who has been truly helpful in assisting & resolving my requests over the years.
October 29, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Aaron Ho,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
VERY FAST AND BEST SERVICE
October 23, 2019
Unprompted review
Reply from Exabytes Malaysia
Thanks you
We will keep it up. You give us the motivation to deliver a better job.
We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Been with exabytes for over 10 years
Been with exabytes for over 10 years, support is superb and big thanks to Peter Lim (Call Center Manager) which help and get the cases resolved swiftly.
October 16, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Edison Tan,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
bad support service
worst support service. worst hosting ever. waiting for technical support. never reply an email or ticket. even live chat.
September 28, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Varco,
Thank you for your feedback. Can you please provide us with your domain/case ID so we can further check and improve it?
Best Regards,
Exabytes Team.
Excellent services and good customer…
Excellent services and good customer support.
September 23, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Jorma Tervo,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Best & Largest Hosting Provider in…
Best & Largest Hosting Provider in Malaysia! ;)
September 4, 2019
Unprompted review
Reply from Exabytes Malaysia
Yes 😉
Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Great response and quick assistance…
Great response and quick assistance from Marcus
August 23, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi BRIGHTSTAR TRAINING ACADEMY,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
5 stars!!
I have been using exabytes domain & hosting services for 2 years. I have never experience any downtime since started. Very satisfy with the services provided by Exabytes. =)
July 29, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Lim,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
Great Hosting Company Indeed
Been using domain & hosting services for few years. Their services quality is keep improving and it is a great hosting company indeed.
July 22, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Arcura,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
excellent!
marcus is fast and efficient
he follow up my case closely and make sure everything is done in time
thank you so much!
July 11, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Edith Chew,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Great products and friendly staff and…
Great products and friendly staff and support, I'm always support Exabytes
June 28, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Sit Kar Lok,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Excellent customer support
Excellent customer support
Promptly resolve issue
June 12, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Manoj Rawat,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Fantastic support and wonderful hand…
Fantastic support and wonderful hand holding process in the entire development of most of our websites that require Exabytes technical support. Great customer service all the time with fast response !!!
May 24, 2019
Unprompted review
Reply from Exabytes Malaysia
Hi Ken Neoh,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
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