Delivered photos not ordered within an order with a very short time interval to return. Not a serious company. Ok photos, but a scam for the rest.
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Did not like the photos much. They could have shot them better and told the children to atleast tidy their hair before the photographs. No package to order group photos of multiple years together. The... See more
Company replied
Was not happy that we couldn't buy the group picture as a magnet. The magnet was only available for the portrait picture. It has been a tradition for us to send the grandparents the class pic each y... See more
Company replied
Straightforward, no hassle or problems, good prices, shipping was even faster than promised. Print was darker than I intended, but I don't see that as their fault.
Company replied
Company details
Written by the company
EXAKTA PHOTO är ett skolfotoföretag som med engagemang och yrkesstolthet skapar minnen. Med ödmjukhet och envishet strävar vi framåt för att befästa vår position som Sveriges största skolfotoföretag.
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2.7
Poor
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Takes too long for delivery
Takes too long for delivery. I'm still waiting for one of my orders which they say is printed whenever...
September 25, 2023
Reply from exaktaphoto.se
Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
Please contact us at info@exaktaphoto.se. Or call us at 0431-445600 so we can look at your order specifically . Kind regards, Exakta Photo
bra bra mkt bra
October 4, 2023
Reply from exaktaphoto.se
Hej!
Tack för ert omdöme, det gör oss glada att höra!
Mvh, Exakta Photo.
Good pictures but the cost to buy the…
Good pictures but the cost to buy the digital image only is outrageous. No option to buy a package of images with the digital image. Also no sibling discount. Would cost over 1000sk for two digital images
October 4, 2023
Reply from exaktaphoto.se
Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
We would appreciate it if you would like to contact our customer service and clarify your views to us. You can contact us at info@exaktaphoto.se. Or call us at 0431-445600. Kind regards, Exakta Photo
Straightforward
Straightforward, no hassle or problems, good prices, shipping was even faster than promised. Print was darker than I intended, but I don't see that as their fault.
October 10, 2023
Reply from exaktaphoto.se
Hi,
Thank you for your review!
Kind regards, Exakta Photo.
Photos didn't arrive yet
October 3, 2023
Reply from exaktaphoto.se
Hi!
Please contact our customer service so we can help you forward.
Our email address is info@exaktaphoto.se, or call us at 0431-445600.
Poor service - no update on whether order is dispatched or not and no response to emails I ordered my daughter’s school picture…
I ordered my daughter’s school picture over 10 days ago and I did not receive any information whether the order has been dispatched yet or not. To top that, there is no response to my 2 emails seeking updates on my order . Phone lines are also open only from 9 - 11. This is some poor service .
September 29, 2023
Reply from exaktaphoto.se
Hi!
Thank you for your email.
Please try to call us again so we can help you forward with your questions, or send us a email.
Kind regards, Exakta Photo.
Send it to friends far away
Send it to friends far away. I am from China. Talk about my feelings.
1. The skill of taking photos is very good and very attentive. 2. The web page confirms that this mode is very good. It's friendly to me.
The last, Can you provide the original electronic version of the purchased photos?（I didn't see the instructions on the web page.）
October 9, 2023
Reply from exaktaphoto.se
Hi,
Thank you for your review!
Please contact our customer service so we can help you with your questions.
Kind regards, Exakta Photo
Use a QR code instead of a letter code.
October 9, 2023
Reply from exaktaphoto.se
Hi,
Thank you for your review!
Kind regards, Exakta Photo.
I made a question on the chat but no…
I made a question on the chat but no answer.
Overpriced.
October 9, 2023
Reply from exaktaphoto.se
Hi!
Thank you for your review.
Please try again so we can help you.
Mvh, Exakta Photo.
Bra service
October 2, 2023
Reply from exaktaphoto.se
Hej!
Tack för att du har tagit dig tiden att skriva ett omdöme till oss.
Självklart kan du alltid räkna med oss!
MVh, Exakta Photo.
Bilder var toppen
October 1, 2023
Reply from exaktaphoto.se
Hej,
Tack för ert omdöme, det glädjer oss att höra!
Mvh, Exakta Photo.
Reply from exaktaphoto.se
Hi,
Thank you for your review!
Kind regards, Exakta Photo.
Where’s the photos?
Where’s the photos?! Where’s the code or notification for them?
September 26, 2023
Reply from exaktaphoto.se
Please contact our customer service for further assistance.
You can reach us at info@exaktaphoto.se. It is also possible to call us on 0431-445600. Etc., Exact Photo
Little hard to see options for ordering…
Little hard to see options for ordering different pictures.
October 3, 2023
Reply from exaktaphoto.se
Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
We would appreciate it if you would like to contact our customer service and clarify your views to us. You can contact us at info@exaktaphoto.se. It is also possible to call us on 0431-445600. Etc., Exact Photo
Too expensive and too little selection.
Too expensive and too little selection.
And until now, I haven't received my printed photo which I have ordered already on the 27th of Sept.
September 27, 2023
Reply from exaktaphoto.se
Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
We would appreciate it if you would like to contact our customer service and clarify your views to us. You can contact us at info@exaktaphoto.se. It is also possible to call us on 0431-445600. Etc., Exact Photo
Reply from exaktaphoto.se
Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
We would appreciate it if you would like to contact our customer service and clarify your views to us. You can contact us at info@exaktaphoto.se. It is also possible to call us on 0431-445600. Etc., Exact Photo
So expensive!
October 3, 2023
Reply from exaktaphoto.se
Hej, Tack för ert omdöme, men trist att ni inte verkar helt nöjda.
Vi skulle uppskatta om du skulle vilja kontakta vår kundtjänst och konkretisera dina synpunkter till oss. Ni når oss på info@exaktaphoto.se. Det går även bra att slå oss en signal på 0431-445600. Mvh, Exakta Photo
Excessively expensive and product…
Excessively expensive and product selection was complicated
October 2, 2023
Reply from exaktaphoto.se
Hej, Tack för ert omdöme, men trist att ni inte verkar helt nöjda.
Vi skulle uppskatta om du skulle vilja kontakta vår kundtjänst och konkretisera dina synpunkter till oss. Ni når oss på info@exaktaphoto.se. Det går även bra att slå oss en signal på 0431-445600. Mvh, Exakta Photo
Reply from exaktaphoto.se
Hi,
Thank you for your review!
We are happy to hear that.
Kind regards, Exakta Photo.
Reply from exaktaphoto.se
Hej,
Tack för ert omdöme.
Mvh, Exakta Photo.
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