exaktaphoto.se Reviews 

5,201
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Delivered photos not ordered within an order with a very short time interval to return. Not a serious company. Ok photos, but a scam for the rest.

Rated 2 out of 5 stars

Did not like the photos much. They could have shot them better and told the children to atleast tidy their hair before the photographs. No package to order group photos of multiple years together. The... See more

Company replied

Rated 2 out of 5 stars

Was not happy that we couldn't buy the group picture as a magnet. The magnet was only available for the portrait picture. It has been a tradition for us to send the grandparents the class pic each y... See more

Company replied

Rated 5 out of 5 stars

Straightforward, no hassle or problems, good prices, shipping was even faster than promised. Print was darker than I intended, but I don't see that as their fault.

Company replied

Company details

Written by the company

EXAKTA PHOTO är ett skolfotoföretag som med engagemang och yrkesstolthet skapar minnen. Med ödmjukhet och envishet strävar vi framåt för att befästa vår position som Sveriges största skolfotoföretag.


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2.8

Average

TrustScore 3 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(5,201)

96 reviews in the last 12 months

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Rated 1 out of 5 stars

Nothing special for extremely high…

Nothing special for extremely high price.

October 1, 2023
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Reply from exaktaphoto.se

Hej, Tack för ert omdöme, men trist att ni inte verkar helt nöjda.
Vi skulle uppskatta om du skulle vilja kontakta vår kundtjänst och konkretisera dina synpunkter till oss. Ni når oss på info@exaktaphoto.se. Det går även bra att slå oss en signal på 0431-445600. Mvh, Exakta Photo

Rated 1 out of 5 stars

The prices are very high

The prices are very high! Packet combinations are not good.

September 28, 2023
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Reply from exaktaphoto.se

Hello, Thank you for your review, but it's sad that you don't seem completely satisfied.
We would appreciate it if you would like to contact our customer service and clarify your thoughts. You can contact us at info@exaktaphoto.se. It is also possible to call us on 0431-445600. Etc., Exact Photo

Rated 5 out of 5 stars

Jättebra

Jättebra foto

September 19, 2023
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Reply from exaktaphoto.se

Hej,
Tack för ert omdöme, roligt att ni är nöjda med årets fotografier!
Mvh, Exakta Photo.

Rated 4 out of 5 stars

Easy to order

September 21, 2023
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Reply from exaktaphoto.se

Hi,
Thank you for your review.
Wish you a great day!
Kind regards Exakta Photo.

Rated 1 out of 5 stars

Fake order and fake invoice, very unproffesional…

I have not even ordered anything from this company and yet I was sent a letter which arrived today, telling me that I risk to have the matter sent over to Kronofogden, the bailiff if I do not pay until October 2nd. Yes I had my pictures for graduation taken by this company, but I didn´t order them and definetly didn´t recieve any sort of invoice. In the confirmation email, it even says that the invoice for how to pay is supposed to "come with the picture catalog" itself. Then how am I supposed to be able to even pay for anything which I didn´t even order??? What is this - a scam company???

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Sasidhar

It gives you variety of Options with good Quality Pictures.

September 21, 2023
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Reply from exaktaphoto.se

Hi,
Thank you for your review.
Wish you a great day!
Kind regards Exakta Photo.

Rated 2 out of 5 stars

The photo quality is not ideal to me, page is not so easy to use

The photo quality is not ideal to me, if photographer is paying more attention to the look of kids, such as messy hair or folded clothes, at least help to make them look better in the photos, as small kids all play in school, and the hair will not be the same as when they left home in the morning.
Its not so easy to choose photos when logged in the page, especially when you have two kids to shift photos to check.

September 13, 2023
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Reply from exaktaphoto.se


Hello,
Thanks for your review, but sad that you don't seem satisfied!

We would appreciate if you would like to contact our customer service and clarify your feedback to us.
You can reach us at info@exaktaphoto.se. It's also possible to call us on 0431-445600.
Kind regards, Exakta Photo.

Rated 1 out of 5 stars

scam company in my opinion

scam company in my opinion. sending photos you haven't ordered and with an invoice. must pay or return the photos. you have to pay for the postage. terrible way to do business with young kids. is the school to blame for making this situation?

i would avoid them 100%

Update: They get the students to order these photos on the day of the stedenten when they are in "party mode". please make your children aware, not to sign anything from this terrible company who are trying to take advantage of the.

i will not waste my time dealing with your customer support.

July 6, 2023
Unprompted review
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Reply from exaktaphoto.se

Hi!
Please contact our customer service so we can help you forward.
Our email address is info@exaktaphoto.se. You can also call us at 0431-445600.
Kind regards, Exakta Photo.

Rated 1 out of 5 stars

the worst photo company in the world

the worst photo company in the world, and i make no mistake in writing it. 7 months ago I paid for my son's photos and I have received absolutely nothing, and since I can read they use the same response message for everyone. rubbish the service of this company. IF someone reads it before buying, please DO NOT BUY ANYTHING FROM THIS COMPANY

December 7, 2022
Unprompted review
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Reply from exaktaphoto.se

Hi!
We apologize that you havn't received your photograph yet.
Please contact our customer service and we will help you further.

Our email address is info@exaktaphoto.se. You can also call us at 0431-445600.

Kind regards, Exakta Photo.

Rated 1 out of 5 stars

Fake Company BAD BAD BAD SERVICE DON'T USE

Fake Company. Ordred very expensive schoolphoto from my sons Gymnasium Malmö Latinska in early Fall 2022. Still now in February 2023 I haven't recieved most of my order - the School Catalouge, which I already paid for in the first place. I wrote Custom (no) Service many times on their homepage. Warious girl names postulated 3 times untill now that they already send the Catalouge to my adress in Copenhagen - just on the other side of Oresund. Same Adress where I recieved the 2 photos in January 2023 - but stille no Catalouge. Last week another girl name suddently said they could NOT send post to Copenhagen or outside Sweden and it was a lucky bonus that I recieved the Photos in the first place. I gave them my sons Swedish adress in Malmo - but STILL have NOT recieved the Catalouge. I do not recomend the Schools in Sweden to use this fake company any more - They take your money and then NOTHING HAPPENS - BAD BAD BAD BAD

January 31, 2023
Unprompted review
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Reply from exaktaphoto.se

Hi Claus!
We apologize that we didn't see earlier that your order was sent to Denmark. Since we only ship within Sweden, we are also suprise that your photos arrived even though they were addressed to Denmark. Your photos should have been sent back to us with the mail, but in your case it did not.
We should of course have noticed earlier that you had a Danish address, We are therefore sorry that we missed it!
Your catalog has now been sent to your son's address in Sweden and should reach him any day.
Once again, we are sorry for the inconvenience that occurred regarding your catalog!

Kind regards,
Exakta Photo.

Rated 1 out of 5 stars

Fake company

Fake company!

I purchased a product for my daughter.( Her school pictures+ Catalogue) still did receive after 3 month.
It's a fake company.
No more purchase.-

Contact twice to support. Support Give me further time and time and time.
My daughter already complain to school manually. I will complain officially next week.
Ban this company in Sweden, so they don't make fool to other Kids.

December 9, 2022
Unprompted review
exaktaphoto.se logo

Reply from exaktaphoto.se

Hi!
We're sorry that you haven't received your products.
Please contact our customer service so we can help you forward.
Our email address is info@exaktaphoto.se. You can also call us at 0431-445600.
Kind regards, Exakta Photo.

Rated 1 out of 5 stars

unprofessional company

unprofessional company: they don't know how to take photos of little children, and they have no skills to arrange those photos into a nicely designed yearbook.

September 1, 2022
Unprompted review
exaktaphoto.se logo

Reply from exaktaphoto.se

Hi!
We would appreciate it if you would like to contact our customer service and share your ideas for improvement.

You can contact us at info@exaktaphoto.se.

Kind regards,
Exakta Photo.

Rated 3 out of 5 stars

Hello

Hello

Staff are profissional and friendly, offer good solutions.

Regards,
Lana

September 7, 2022
Unprompted review
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Reply from exaktaphoto.se

Hi Lana!
Thanks for your kind words.
We wish you a good day!

Kind regards, Exakta Photo.

Rated 1 out of 5 stars

FRAUD COMPANY!

FRAUD COMPANY!

I ordered and payed for a school photo album (through the International English School in Linköping) in October. Almost two months later - NOTHING. I can't get hold of them - they don't reply to emails and when calling the telephone queues are *closed for the day*. It looks like a SCAM/FRAUD company. Don't buy from them. I am going to report them to the school to make sure this doesn't happen again. You should do the same: report them to your schools to make sure they don't get a contract next year.

December 9, 2020
Unprompted review
exaktaphoto.se logo

Reply from exaktaphoto.se

Hi Andra Karlsson!
We are sorry that you haven't got in contact with us! Please call us at 0431-445600 or send us an email again to info@exaktafoto.se so we can help you with your question.

I look forward to hear from you.
I wish you a great day!

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