They charged me 20 bucks. I was supposed to get someone that could help me recover my Facebook account but he literally copied and pasted what was on the Internet which told me to log into my Face... See more
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See what reviewers are saying
I rushed into contacting expert help about an Evri delivery, I understood that it was one off refundable contact. When I looked at my Paypal Account I realised that I had signed up for a monthly subs... See more
I paid $57 for a urgent matter and additional $20 for a remote access session to fix an issue with our domain servers... 24/7 support? Even after more than 40 minutes still no response... Get... See more
Company replied
I do not know how or why I got to your site when I clearly typed in the address for going directly to Apple. Ferdinand solved my problem but I found your cost to be exhorbitant. While I would contact... See more
Company replied
Company details
Written by the company
ExpertHelp is a simple, secure way to get expert answers and hands-on help—fast. Post your question or project, receive tailored proposals from qualified professionals, and choose the right match based on experience, ratings, and price. You work 1-on-1 in a private workspace with clear deliverables and upfront costs, so there are no surprises—just reliable results. Unlike open forums, ExpertHelp is designed for outcomes. Customers pay to engage an expert, which means you get focused attention instead of generic replies. Most engagements include follow-up questions and practical guidance, whether you need troubleshooting for a website, advice on best practices, help drafting a plan, or implementation support. If a question needs to remain private, that’s built in. If it can be public for broader context, that works too. We care about quality, clarity, and customer care at every step. Profiles make it easy to see an expert’s background and reviews before you hire. Messaging keeps communication organized, while secure payments and clear scopes help projects stay on track. When you’re done, you can rate your experience to help the next customer choose confidently. From tech and websites to business operations and more, ExpertHelp connects you with professionals who’ve solved problems like yours before. Skip the endless searching and second-guessing—get trusted help, get it quickly, and get back to what matters. That’s the ExpertHelp difference.
Contact info
11450 US Hwy 380 Ste 130 #121, 76227, Cross Roads, United States
- 866-288-6742
- support@experthelp.com
- www.experthelp.com
1.8
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Ferdinand was very patient and…
Ferdinand was very patient and knowledgeable.
November 16, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Daniel. We regret the wait for our reply.
Regards,
Customer Support
ExpertHelp.com
I found Rolef's help to be great
I found Rolef's help to be great. Very polite and knowledgeable.
November 15, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, John. We regret the wait for our reply.
Regards,
Customer Support
ExpertHelp.com
Rafel did an awesome job in getting my…
Rafel did an awesome job in getting my Epson printer to work with my Mac laptop. There were many issues involved from not having the app installed to our system running very slowly. He took over the computer and patiently figured it all out over time for us. Thank you for your professionalism!!
Jerry
November 15, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Jerry. We regret the wait for our reply.
Regards,
Customer Support
ExpertHelp.com
Very knowledgeable people
Very knowledgeable people. Were able to immediately fix my issue.
November 13, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Debbie.
Regards,
Customer Support
ExpertHelp.com
Ferdinand was very helpful and…
Ferdinand was very helpful and responsive; we spoke for several days in a row until the problem was corrected
November 13, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Andrew.
Regards,
Customer Support
ExpertHelp.com
He was most helpful patient…
He was most helpful patient knowledgeable and curtious. Fixed problem quickly and efficiently
November 11, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Mr. Stroud.
Regards,
Customer Support
ExpertHelp.com
Ferdinand was an excellent worker and…
Ferdinand was an excellent worker and fixed my problem. He was patient and helpful but I am worried about the cost and would probably mention that to others if I was asked about this service.
November 2, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Sister Fishburn. We regret the wait for our reply.
Poor service for a simple problem
It took about an hour to sort out what turned out to be a very easily solved problem which anyone with anyone with any knowledge or experience could have done immediately. And it was LUDICROUSLY EXPENSIVE. Don’t touch this firm!
November 2, 2018
Unprompted review
Reply from ExpertHelp
Hello Elizabeth,
Thank you for allowing ExpertHelp to assist you with your question;
https://www.experthelp.com/question/2220561/my-ipad-will-no-longer-save-images-from-any-source-other-than-email
Customers come to our site to receive assistance from our Experts on various issues which they cannot resolve on their own. ExpertHelp assisted you when you came to our site asking for assistance and paying for our service. Troubleshooting for a particular issue can take various amounts of time and steps.
Being an independent provider of technical support we charge for our services, as explain on our site. The payment for our services is selected (1 of 3 options) and made upfront authorized by the customer before being assigned to an Expert. ExpertHelp does not have recurring charges, subscriptions, or hidden fees.
If you have any billing inquiries you can reach out to Support 24/7 via email at support@experthelp.com. We'll be happy to assist you further.
Regards,
ExpertHelp.com
telephone help
Technician was very helpful and patient and solved most of my problem!
October 31, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Pat. We regret the wait for our reply.
What a relief
Elixir had tons of patience and finally figured out what Apple had not. He made my day.
October 30, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Shannon. We regret the wait for our reply.
Fred
Fred, the gentleman, who helped me was not only patient with my lack of computer knowledge, he got he through the problem successfully.
October 29, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Kathy. We regret the wait for our reply.
Had issues with google voice number…
Had issues with google voice number set-up and use. Tech took screen control and helped me correct all issues in a very short time.
October 27, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Jim. We regret the wait for our reply.
Not pleased cost very excessive for work
Not too pleased cost seems very excessive. Had help me a few days earlier and Ferdinand did an excellent job helping me solve a problem. Returned to him because he did an excellent job and because I originally believed problem could be related to original issue. After getting started discovered my keyboard was not entering correct letter and therefore I could not gain access to my computer via my password. Left expert and went to store and purchased a new keyboard and my problem was solved. After being charged full amount a few days earlier i was again charged $97. for simply getting connected. I believe this to be excessive and will hesitate to use your service in the future despite my original satisfaction with your expert.
Regards, Al Wattson
October 27, 2018
Unprompted review
Reply from ExpertHelp
Hello Al,
Thank you for your review! If you believe you posted your second question in error and was trying to post a follow up inquiry on your original question please let us know by contacted support.
ExpertHelp is a pay per question technical support provider. The payment for ExpertHelp services is made upfront authorized by the customer before speaking to an Expert. ExpertHelp does not have recurring charges, subscriptions, or hidden fees. Should you have a billing inquiries and to avoid delay in getting clarification of your bill, we ask that you reach out to our Billing department directly (as they do not monitor reviews 24/7). Customers can reach us anytime via email at support@experthelp.com or reply directly from your receipt email that is sent for your records.
Regards,
Customer Support
support@experthelp.com
Effective and courteous.
October 25, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Rosa. We regret the wait for our reply.
A Mixed Blessing
Dear Sir or Ms. — Your service wa excellent throughout. Unfortunately, your price was outrageous. Aloha, nui loa — Whitney Gordon
October 21, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your review, Whitney. We appreciate your feedback.
Having a problem with Face Book
Having a problem with Face Book. I thought I had deleted a FB account that been hacked, however, determined it had not been deleted. Attempted to get back into old account, but required Code Generator that I attempted to retrieve per instructions with no success. Additionally, could not access new FB account on laptop. I contacted ExpertHelp online explaining problem. They immediately got back to me with price. Upon agreeing to cost which I thought was reasonable was contacted by an ExpertHelp person named Ferdinand online and after a few questions asked if he could contact me by phone within minutes. He viewed my computer remotely and step by step walked me through the process to correct problem which required sending FB an e-mail with pic of ID to authenticate. Suprisinly, FB responded back within an one hour which Ferdinand said could take up to four days. Upon receipt of e-mail from FB I called Ferdinand back as he instructed. Using link FB had sent within a very short time Ferdinand walked me through process and successfully accessed old account which was deleted. Ferdinand then walked me through correcting problem with new FB account so it could be accessed via computer. Ferdinand was most professional, courteous and knowledgeable. He with precision knew exactly how to correct problems that took less than an hour. I can’t say enough about Ferdinand’s expertise and how easily he corrected my problems that I had been working on for days. I would highly recommend XpertHelp.
October 20, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Gary. We regret the wait for our reply.
It was quick and achieved the result I…
It was quick and achieved the result I wanted = it is a pity facebook are so unhelpful - tthey just ignore any requests but at least there is expert help who actually know the meaning of the word help. Thanks
October 19, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Daphne. We regret the wait for our reply.
I was in trouble with a flaw in…
I was in trouble with a flaw in Facebook. After repeated attempts to fix it and/o find someone who could(FB no help at all), I found Experthelp who told me how to repair ity..it worked and I'm very happy.
October 18, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Susan. We regret the wait for our reply.
Problem resolved
After 1.5 hours with FIOS support that we called as we had no MDLI I called this service and after a half hour our problem was resolved. We went from wired on my tv to an appropriate WiFi link ( one was not working) and we now have the problem resolved.
October 18, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Geert. We regret the wait for our reply.
Service was great
Service was great, took on the issue fast and methods worked. Everything was straight within 24 hours.
October 17, 2018
Unprompted review
Reply from ExpertHelp
Thank you for your kind words of encouragement, Gary. We regret the wait for our reply.
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