I placed my order May 24th it is now June 22nd it is only a very small item so why is it taking so long will not be using this firm again
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EVRI provide good service from Scott’s and expert verdict- my only issue is the phone lines- always faint, and I have to ask them to up the volume, also often distorted and I have to ask them to re... See more
My past experiences have been good however the mat was due to be here in December....will order another few items & keep my fingers🤞Scots of Stow have served me well in the past bought a nice little... See more
Confusing info from courier Evri regarding delivery and order itself. Ordered product from Expert Verdict catalogue but emails from Evri referred to parcel from Scotts & Co, from whom I had not orde... See more
Company replied
Company details
- Electronics Store
- Bags and Luggage Store
- Cell Phone Store
- Do-it-Yourself Shop
- Hi-fi shop
- Home Goods Store
Written by the company
Whether you're looking for the latest technical innovations or an unusual gadget or gift, you'll find all you need at Expert Verdict. We have hundreds of clever and innovative products, most of which you won't find in the high street and many of which are completely exclusive to us.
Contact info
Cotswold House, 1 Crompton Road, SN25 5AW, Groundwell, United Kingdom
- 0344 482 6041
- customerservices@expertverdict.com
- www.expertverdict.com
3.5
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Order only partially delivered although claimed order complete.Only one tub of the ordered two…
Only one tub of the ordered two Flexicoat delivered. Order and packing paperwork, tracking and Expert Verdict site says order of 2 tubs complete. Courier photo clearly shows one package only enough for one tub delivered.
Tried calling help line all afternoon but recorded message said all agents busy and then cut me off. Friday WFH? E-mailed customer service and received reply within 24hr saying missing product would be within 10 days.
Missing product delivered within stated timescale.
Response from Expert Verdict that enquiry line only open 5 days a week 9am-1pm seems odd when they are available by phone for orders 8am to 10 pm every day - customer service even when the error is theirs evidently a low priority. It is also worth noting that the automated response when calling the enquiry line does not say when the line is open but instead gives the usual fob off that all their agents are busy and then cuts you off.
Yet to try the product as warmer weather needed because of curing issues.
February 10, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that you did not receive your complete order.
After investigating we confirmed both items were meant to be in the same parcel, so there had been a picking error in the warehouse and unfortunately only one was included.
We have raised this to be sent out to you as soon as possible.
In regards to our Enquiry Line, this is open Monday - Friday 9am - 1pm, we are sorry if you were not able to get through to us.
Your feedback and comments will be passed to our relevant team.
I apologise for any frustration or disappointment caused.
Kind regards,
Chloe
products are okay but not the delivery.
products are okay. the delivery was a bad experience. drivers left 3 out of 4 parcels on the doorstep and just left. don't like Evri service. apart from one driver named Jamie he delivered the 4th product correctly.
February 6, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry for the troubles you have had with this delivery.
We appreciate your feedback regarding this and will be sure to have this passed to Evri to be looked into.
I apologise for any inconvenience caused.
Kind regards,
Chloe
I had an item which was faulty and you…
I had an item which was faulty and you very quickly made arrangements for me to return this item, even though I didn't have the Returns Note and label. I was very pleased with your response. Thank you.
February 2, 2023
An exhorbitant price for a useless piece of plastic
If there as a minus rating that is what I would give for a useless expensive piece of plastic sold under the guise of an Air Pump Drain Blaster.
January 7, 2023
Reply from Expert Verdict
Thank you for review.
I am sorry that you are not happy with your purchase and this was not the standard or quality expected.
We appreciate your feedback and comments and we will have this passed to our relevant team.
Should you prefer to return this, please do contact us within 30 days of receipt and we will be happy to help arrange this.
I apologise for any frustration or disappointment caused.
Kind regards,
Chloe
Great product
Great product, brought relief to nails beginning to cause discomfort. Softens and helps them to grow out to make trimming easier
February 9, 2023
Ordering was simple and arrived today…
Ordering was simple and arrived today and I'm looking forward to using my purchase
February 3, 2023
Order was lost in delivery and was…
Order was lost in delivery and was replaced and received very quickly.
January 27, 2023
Always satisfied
I have bought many things from Expert Verdict and am always satisfied with the speed of delivery and the way they are packed. The items are good too!
February 2, 2023
Everything arrived on time,there was no…
Everything arrived on time,there was no problem with ordering.I am pleased with the items which I received.
January 13, 2023
Goods delivered promptly with no fuss.
February 3, 2023
One item very pleased with for cleaning…
One item very pleased with for cleaning classes but no good for jewellery second item will be week's before we know if it works or not
January 28, 2023
Reply from Expert Verdict
Thank you for your review.
We are glad that you are pleased with the Jewellery Cleaner, your feedback is appreciated and we will have this passed to our relevant team.
Once you have had the opportunity to use the other item, we look forward to your review.
Kind regards,
Chloe
Delivery on time driver polite and…
Delivery on time driver polite and friendly. Well done
February 2, 2023
Goods were received in good condition…
Goods were received in good condition but not used as yet ,,as it is a present
February 2, 2023
Poor quality
Key finders broken or hyper sensitive to sound, going beep all the time and key stash poor quality.
Will not be ordering again .
February 2, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that these are not working properly for you.
We would be happy to help arrange a return for this if you would like to send this back, as it sounds like this is faulty.
If you need any assistance, please do let us know.
I apologise for any disappointment caused.
Kind regards,
Chloe
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