I placed my order May 24th it is now June 22nd it is only a very small item so why is it taking so long will not be using this firm again
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EVRI provide good service from Scott’s and expert verdict- my only issue is the phone lines- always faint, and I have to ask them to up the volume, also often distorted and I have to ask them to re... See more
My past experiences have been good however the mat was due to be here in December....will order another few items & keep my fingers🤞Scots of Stow have served me well in the past bought a nice little... See more
Confusing info from courier Evri regarding delivery and order itself. Ordered product from Expert Verdict catalogue but emails from Evri referred to parcel from Scotts & Co, from whom I had not orde... See more
Company replied
Company details
- Electronics Store
- Bags and Luggage Store
- Cell Phone Store
- Do-it-Yourself Shop
- Hi-fi shop
- Home Goods Store
Written by the company
Whether you're looking for the latest technical innovations or an unusual gadget or gift, you'll find all you need at Expert Verdict. We have hundreds of clever and innovative products, most of which you won't find in the high street and many of which are completely exclusive to us.
Contact info
Cotswold House, 1 Crompton Road, SN25 5AW, Groundwell, United Kingdom
- 0344 482 6041
- customerservices@expertverdict.com
- www.expertverdict.com
3.5
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Speedy delivery of good quality goods.
February 22, 2023
The ordering was efficient and quick
The ordering was efficient and quick. Delivery took about a week.
February 15, 2023
Good sturdy lightweight machine
Good sturdy lightweight machine, can move it around house easily, perfect for my needs. Easy to put together & minimal space required for storage, very happy.
February 18, 2023
Excellent product
Excellent product - animal hair brush for stairs, etc. and delivered as promised.
February 22, 2023
I ordered the item weeks ago
I ordered the item weeks ago, it didn’t arrive and I was told that there was no evidence of an order. The decision was should the order plus cheque eventually turn up it would be cancelled and I would reorder at a later date. However earlier this week I had a message to say that my order was being processed. It has now arrived this morning but I haven’t as yet had an opportunity to look at it
February 22, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that your order was placed despite being told that it would not be.
We are not able to cancel customers cheques unfortunately, as soon as cheque orders are received they are placed immediately for security reasons.
This will be passed along as feedback to the relevant team to be looked into to ensure we are able to best help our customers.
Despite the delay in receiving the order, we are pleased that this has now been delivered.
I apologise for any frustration or inconvenience caused.
Kind regards,
Chloe
Highly recommend shopping with Expert Verdict
Website user friendly. Quality of items purchased were exceptional. Reasonable prices. Delivered one day before estimated delivery time which was good. Good tracking system and kept informed of order progression. Items left in 'Safe Place' as instructed. Would highly recommend shopping with this company.
February 22, 2023
rubbish product
the first time on and both ankle supports split after a few hours then the knee support split and fell off a few hours later they are not fit for purpose wasted my money
February 21, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that your order was faulty.
As this is a recent order, I have emailed to see how we resolve this for you.
Your feedback is appreciated and we will have this passed to our relevant team.
I apologise for any disappointment caused.
Kind regards,
Chloe
A quality tool,speedy delivery
A quality tool which arrived very quickly, one which I suspect will become one of my favourites!
February 20, 2023
First Class Service
February 20, 2023
After trying to use the supports
After trying to use the supports, in two days, one of them split. Again after using them again the other one split. It would appear that the supports were not large enough for my use, and unfortunately they have been discarded. Thanks anyhow.
February 13, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that you have had this problem.
This will be passed to our relevant department to be looked into further.
Unfortunately as they have been disposed of we would not be able to offer anything, should anything be faulty in the future if you please let us know right away and we will be happy to help.
I apologise for any disappointment caused.
Kind regards,
Chloe
never received part of my order
January 20, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that we were not able to complete your order.
Having checked, I can see that you have been in contact with our Customer Services team where we advised that unfortunately due to stock issues this had to be cancelled and refunded.
I apologise for any disappointment caused.
Kind regards,
Chloe
Expert Verdict, Perfect Process.
Easy ordering process, clear payment procedure, delivered as promised, hassle free.
February 18, 2023
Slow delivery
Took to long to be delivered and then had to return due to a missing part. Purchased elsewhere instead.
February 10, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that after waiting for this delivery, it arrived with missing parts.
This was due to a delay in receiving the stock from our supplier, and unfortunately they are not able to send parts out separately.
We will have this passed to our relevant team to be looked into.
I apologise for any disappointment or inconvenience caused.
Kind regards,
Chloe
The order was delivered on time and the…
The order was delivered on time and the courier was very polite.
February 17, 2023
Nothing went wrong with the courier…
Nothing went wrong with the courier delivery : they told me they had my parcel and delivered it the next day.
BUT : Expert Verdict? First - they LIED to me by telling me my order had been dispatched - but they didn’t even have the product in their building……….!!! I know that because they told me in another email that they were waiting for more of that product to come in. THEN they told me on February 9th that my order had been dispatched : so - WHY did it take Expert Verdict SO LONG to get my order to the courier………..??? Exceptionally POOR service…………
February 15, 2023
Reply from Expert Verdict
Thank you for your review.
I am very sorry that you received a dispatch email before the order was sent.
This issue was investigated, and it was found to be a system error that had caused the dispatch notification to be sent prematurely, this has now been corrected so should not happen again.
Having checked, I can see that we advised the delay was caused by an issue with the stock unfortunately, the order was dispatched as soon as we did receive the stock.
We sincerely apologise that you were affected by the system error, and for any frustration or disappointment caused.
Kind regards,
Chloe
sooner
waited alongtime for parcel
I sent a email
then was phoned and told it was out of stock
why dont you let know sooner
aited a longtime
February 15, 2023
My replacement came but l had to chase it up many times. Disappointing and was so difficult to get an answer on the phone. My order was for Christmas but arrived broken!
Inefficient l won’t use them again.
February 6, 2023
Reply from Expert Verdict
Thank you for your review.
I am sorry that your order arrived damaged.
Having checked, I can see that this was delivered within the expected time frame. When we were advised this was damaged we helped arrange the return, which was processed within the estimated 2 weeks we advise and the replacement was dispatched and delivered as quickly as we could.
I apologise that you feel this was not efficient, we do our best to keep our customers as informed as possible and have orders delivered as efficiently as we can, so your feedback will be passed to our relevant team.
Kind regards,
Chloe
My parcel was left n the porch as…
My parcel was left n the porch as previously arranged. I did not meet the courier.
February 1, 2023
Delivered on time
February 10, 2023
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