Express Bi Folding Doors Reviews 

666
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, helpful, and knowledgeable staff, highlighting the excellent service from initial quoting to efficient installation and exceptional after-sales support. The products, including doors and windows, are frequently described as fantastic, high-quality, and well-designed, with reviewers appreciating the meticulous attention to detail and smooth installation. However, some customers noted issues with after-sales communication and problem resolution, finding office customer service inefficient or unhelpful, and experiencing significant fitting problems like unfinished installations or missing seals.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the exceptional and faultless... See more

Product

Users describe positive interactions with product, with many reviewers praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as well-designed,... See more

Customer service

People report positive experiences with customer service, highlighting fantastic and outstanding support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased some bifolds in 2024, only company able to make the size we wanted (very large 3 panels). Doors are fantastic and very competitively priced. 2 years down the line we started having trouble l... See more

Company replied

Rated 5 out of 5 stars

We had the glass for one of our large French door replaced today after storm damage earlier this year. Curtis and his colleague did a great job not only fitting the replacement but additionally fixing... See more

Company replied

Rated 5 out of 5 stars

As ever, the after sales experience was excellent from Express Bi Folding doors. Matt and Scott came to repair our sliding patio door but the job was a little more complicated than expected. They exp... See more

Company replied

Rated 5 out of 5 stars

I have used Express previously. All products well designed and look impressive. I was pleased with the quoted price for all of the windows that have just been fitted, proving that you can have a qu... See more

Company replied


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Transform your living space with Express Bi-folding doors: Aluminium Windows, Doors, and Roofing Made & Installed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

666 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(666)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

We have seen Express Bi-folding doors…

We have seen Express Bi-folding doors working in Edinburgh many times over the years, usually when a high end property developer is building something new or renovating apartments. They also advertise on the local buses.

Planning our own major renovation soon, we decided to make the trip from Edinburgh to the showroom in Glasgow and we were not disappointed.

The showroom has more than bi folding doors, they have windows, front doors, sky lights and cool tech to accompany these products (lighting and blinds etc) we had a good look around, it is really impressive.

They have built / staged how the products will looks in your new kitchen / dining room, play room, home office and extension, it is very clever.

Attention to detail and quality products all over, we spend around and hour looking around.

One of their team called Jack helped explain what our options were, demonstrated how the products worked and offered a free quote.

After visiting this place and speaking to Jack we can’t wait to ask them to help with a quote, to survey, installation, full confidence in their products, service and after sales support if we need it.

They also install their products making it easier for us and probably most builders.

Worth making the trip to go and see them, to see how they can help if you need one set of doors or many.

August 16, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your visit to our Glasgow showroom was worth the trip and that you found the experience both impressive and informative.

It’s fantastic to know that our product range met your expectations and we’re especially pleased that the setups helped you visualise how everything could come together in your own project. We believe attention to detail makes all the difference, and we’re glad that stood out to you.

Jack will be thrilled to hear about your feedback, and we'll be sure to pass it on to him. We look forward to working with you on your project and are here to support you every step of the way.

Thanks again for your visit and for sharing your experience.

Rated 5 out of 5 stars

Quality doors and service

We are so happy with our doors and the service we received from Express. The doors are of excellent quality and the pre and after service has been exceptional. We would like to thank Donna in the after sales team, for her fantastic service and also Callum for his patience and support. I would highly recommend this company.

August 1, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you for the 5 star review Steven. We are delighted to hear that you’re happy with your new doors and the service you received from the team at Express. It’s especially lovely to hear your kind words about Donna and Callum and we’ll be sure to pass on your thanks to them. We’re grateful you took the time to share your experience.

Rated 1 out of 5 stars

Have been waiting since end of June to…

Have been waiting since end of June to have glass panel replaced in my door.
Have had several instillation dates but they keep cancelling.
Have tried to cancel and get a refund but was told by them under T&Cs they will not do this!
I find this strange as if they cancel the order they can 🤨
Would advise anyone looking at instillation to go with another company

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish
Highly recommended
Mark from trade was a fantastic help👏

July 24, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words Jason. We're delighted to hear you had a great experience from start to finish. Mark from Trade will be especially pleased to know he was able to help and we’ll be sure to pass along your compliments.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Exactly what I needed after previous dealings with other manufacturers.

Staff were polite and did a fast efficient job.

Strongly recommend

July 30, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words Adam.

We're delighted to hear that you had a positive experience with us from start to finish.
Providing efficient, polite service is something we take pride in, and it's great to know we delivered on that for you.

Your recommendation means a lot, hank you again.




Rated 1 out of 5 stars

*Would NOT recommend, be careful*

Visited showroom. 33% deposit for bi fold doors. Paid. Home visit followed with a basic tick box and written statement “survey”. At this point I wanted sliding doors and they quoted additional £650 plus VAT essentially for a cheaper door. So then you’re bought in, blocked either way into paying or large cancellation fee of £275 plus vat for a very basic “survey” that 99% of other companies do free. Over inflated survey and tactical overcharging. That’s my experience. Would not recommend.

To reply to your response, it’s not £210 either it’s actually £250 plus vat as per my correspondences from yourselves if you’d like to revisit your emails. The survey is poor and not worth the cost and as I said, you’re bought in to any subsequent over inflation 🤨

June 8, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you for your feedback, we're sorry to hear that your experience did not meet your expectations.

To clarify, the additional cost reflected a change, at your request, in specification from Bi-Fold to Sliding doors after the survey had taken place, which required updated pricing. Our survey involves a technical expert visiting your property and producing detailed drawings of the proposed works, this service carries a genuine cost to the business.

On this occasion a £210.00 charge (not £275.00 as you state) was applied as the order did not proceed, which is of course your prerogative. We believe this to be a fair and transparent practice and we’re sorry if this was not clearly understood at the time.

Rated 5 out of 5 stars

Great service

Great service, quick, efficient and affordable.

Mark in trade was a fantastic help.

Thank you

July 30, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thanks for the 5 stars and great feedback Aidan.

Rated 5 out of 5 stars

Excellent service

From start to finish - efficient service for installation of bi fold doors and follow-up. Highly recommend this company.
Gill K
Ref 30496 Curtis

July 29, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words Gill and for taking the time to leave a review. We're delighted to hear you were pleased with the efficient installation of your Bi-Fold doors and our follow up service. Your recommendation means a great deal to us.

If you ever need anything in the future, don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic company, product and service

Our integrated blinds in 3 x bifold doors were installed 8 years ago by express bi-folding doors. We’ve been so, so pleased with them and regularly open the doors fully in the summer to get that inside out feel! We had a tiny problem recently with the remote for the blinds stopping working but the after sales team have been beyond superb in helping rectify the situation. Amazing - can’t be faulted. A highly recommended company and we would definitely use them again. Don’t think about it - just book it!

July 23, 2025
Unprompted review
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Reply from Express Bi Folding Doors


Thank you so much for your wonderful review. We're thrilled to hear how happy you've been with your integrated blinds and Bi-Fold doors over the past 8 years and it’s great to know they’ve helped bring that seamless inside outside feel to your home.

We’re especially glad our Aftersales Team could quickly resolve the remote issue for you. Providing reliable support even years after installation is something we really care about, and it's lovely to hear that came through in your experience.

Rated 5 out of 5 stars

I couldn’t be more pleased with my…

I couldn’t be more pleased with my experience working with Express bi- Folding Doors. From the initial consultation to the final installation, everything was handled with top-tier professionalism and care.

Their team was incredibly knowledgeable and helped me choose the perfect folding door system to enhance both the functionality and aesthetics of my space. The range of styles and customization options they offer is impressive, and the quality of the materials exceeded my expectations.

Installation was seamless—on time, clean, and with meticulous attention to detail. The doors operate smoothly and look stunning. They've completely transformed the way we use and enjoy our indoor-outdoor space.

What really stood out was their customer service. Communication was clear, responsive, and courteous throughout. You can tell they truly care about their customers and take pride in their work.

If you're looking for premium folding doors and an stress-free process from start to finish, I highly recommend Express bi-Folding Doors. It’s rare to find a company this reliable, skilled, and customer-focused.

July 18, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind and thoughtful review Sarah.

We’re absolutely delighted to hear that you had such a positive experience with Express Bi-Folding Doors. Our team takes great pride in providing knowledgeable guidance, top-quality products, and seamless service, so it’s incredibly rewarding to know that we met your expectations in every area.

We're especially pleased to hear how much you're enjoying your new doors and the transformation they’ve brought to your space. This is why we love what we do.

Thank you again for your recommendation and for placing your trust in us. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Lovely Service

We recently had bi-folding doors installed by Express Bi Folding Doors, and we couldn’t be more impressed with the entire experience. From the very first consultation to the final installation, the service was professional, efficient, and incredibly smooth.

The team was knowledgeable and helped us choose the perfect door configuration to suit our space. Their advice was honest and practical, and they made the entire process stress-free. The installation was carried out to a very high standard—on time, tidy, and with great attention to detail.

The doors themselves are fantastic: high-quality, smooth to operate, and beautifully designed. They’ve completely transformed our living area, letting in so much natural light and creating a seamless connection between indoors and outdoors.

Customer service from Express was second to none—friendly, responsive, and always willing to go the extra mile to ensure we were happy.

If you're considering bi-folding doors, we highly recommend Express Bi Folding Doors. Exceptional product, excellent service, and a company you can truly rely on.

July 12, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your fantastic review Tom.

We're absolutely delighted to hear that you're so pleased with your new Bi-Folding doors and the service you received from our team. It’s great to know that everything from the initial consultation to the final installation was a smooth and positive experience.

Our team takes real pride in offering honest advice and delivering high-quality workmanship, so your kind words mean a lot to us. We're especially pleased that the doors have made such a difference to your living space.

Thank you again for your recommendation and for choosing Express. If you ever need anything in the future, we’re only a call away.

Rated 5 out of 5 stars

Fantastic company was fast and…

Fantastic company was fast and efficient with the my installation and a very helpful team highly recommend!!!!

July 11, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thanks for the 5 stars Carl, and thank you for the recommendation.

Rated 5 out of 5 stars

Great experience with this company…

Great experience with this company quilatly product, supplied on time with great customer service would highly recommend. Many thanks to the trade team in question.

July 4, 2025
Unprompted review
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Reply from Express Bi Folding Doors

We're delighted to hear you had a great experience with us and that you were happy with the quality of our product and service. We'll be sure to pass on your thanks to the trade team – they'll be delighted to hear your feedback.

Rated 1 out of 5 stars

Refused to honour reimbursement for broken lock.

Contacted them after the lock gearbox broke on doors supplied Dec 2022. Up until that point I had been satisfied with the doors. The doors were jammed shut and could not be opened, a professional locksmith was needed. In summary, Express agreed to pay for local locksmith to provide replacement lock as that would be cheaper than sending their crew from Leeds and there was no problem mentioned regarding guarantee/ warranty if it was a fault with the lock. They also said their own people were unavailable within a reasonable timeframe. (Anyway it is a Consumer Rights issue as the lock failure is a breach of contract as the goods have prematurely failed, failed to be durable, and free from minor defects - ie. a perfectly valid claim). New lock fitted by local locksmith a couple of weeks ago. Cost after ordering lock - so he had to come twice - is a very reasonable total of £156.00. Express have since deployed a variety of changing excuses and avoidance tactics on grounds not mentioned earlier and are refusing to pay. Locksmith confirms the lock was defective and had broken internally. The company have failed to stand by their commitment / undertaking to reimburse me, and their Managing Director Mr Bromberg states he is 'confused' by my very clear cogent emails and is apparently willing to sidestep and ignore the commitment made by his own staff. It seems everything is fine until there is a problem and then they are not interested. Their August 2024 published accounts show a turnover exceeding £31million.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I had sliding doors fitted around 7 years ago and they are still like new. Good experience with the sales team.

July 14, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words. We're delighted to hear that your sliding doors are still in great condition after 7 years – that's exactly the lasting quality we aim for. We're also glad you had a positive experience with our sales team. Thanks again.

Rated 5 out of 5 stars

Great customer service & maintenance team, thank you!

Delighted with Express Bi-fold, especially Donna B in the After Sales team! She was brilliant at understanding the issues we had with our glass roof units, took the stress away from me and organised the entire replacement, from arranging for a scaffold tower, the installation team and new units. We had replacement units made in the timescales she had set and the installation team, Steve and Roman were exceptional on the day, installing swiftly and neatly. No clean up required after they'd finished! We then had a subsequent issue with one of our bi-fold doors sticking just a tiny bit (first time in 10 years!) Again, Donna arranged for an engineer, Jonathan to attend within two weeks of me contacting her and he was brilliant. It is so wonderful to deal with friendly people who have experience and knowledge, it just fills you with confidence. All of this after 10 years since our extension was installed. Cannot thank them enough. Thanks to Donna, Gillian, Roman, Steve and Jonathan. Total stars and a real credit to Express!

May 20, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for taking the time to share your experience, we’re absolutely delighted to hear how pleased you are with the service you received from our team.

Donna and the rest of the Aftersales team work incredibly hard to support our customers, and your kind words really do mean a lot. We’re so glad Donna was able to take the stress out of the situation and coordinate everything smoothly for you, from replacements to installation. It's fantastic to hear that Steve, Roman, and Jonathan also delivered the high standards we aim for, even after 10 years since your original installation.

We’ll be sure to pass on your thanks to the whole team.

Thanks again for your continued trust in Express. We’re always here if you need us.

Rated 5 out of 5 stars

Great Product and Service

We had doors fitted over ten years ago by express bi-folding doors. They've been maintenance free apart from a small clip that needed replacing recently. The aftersales team have been really helpful. We couldn't be happier with the product and service.

July 3, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words Ritch. We're delighted to hear that your doors have stood the test of time and required minimal maintenance. It's also great to know our Aftersales team could assist you quickly with the clip replacement. Thanks again.

Rated 5 out of 5 stars

14 years of use

We had Bi Folds fitted 14 years ago, and cannot fault them at all, they haven't missed a beat.
I contacted Express after the plastic retaining clip to hold the single opening door snapped (after 14 years!).
Next day a free of charge replacement arrived, really cannot fault that at all - Thanks!

June 10, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your wonderful feedback Martin. We're thrilled to hear that your bi-folds have been performing flawlessly for 14 years. It's great to know that our team could promptly assist you with the replacement clip at no charge — we always aim to provide the best service possible. Thanks again for choosing Express and for your kind words. If you ever need anything else, we’re here to help.

Rated 5 out of 5 stars

Excellent service from Express bifold

Excellent service from Express bifold. Donna on the phone helped so much by arranging a maintenance appointment that worked around our schedule, and the maintenence engineer was excellent. Thanks so much for grest customer service and for our beautiful bifold, we love it. I can highly recommend this company to you.

June 27, 2025
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your kind words. We're delighted to hear that you’re happy with your bifold doors and the service you received. Donna will be especially pleased to know her help made a difference, and we’ll be sure to pass on your praise to our maintenance engineer as well. We truly appreciate your recommendation. Enjoy your doors, and don’t hesitate to reach out if there’s anything else we can do for you.

Rated 5 out of 5 stars

Door handles replaced without charge

After about 8 years of use, a spring broke in one of the handles on our doors (probably our rough handling). However Lawrence in After Sales immediately sent 2 replacements ( in case the other handle went as well), without charge.

June 13, 2025
Unprompted review

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