Express Bi Folding Doors Reviews 

Having purchased bifold doors from the company in 2011 I have always experienced good after service. I recently had to have someone visit ton replace rubber gaskets. The engineer was extremely helpful and reliable with an excellent manner. I believe his name was Curtis, he is an excellent to the company.

Purchased windows whole, front door and Bi fold doors.
The showroom staff very helpful and ensured that we were satisfied with the final design of the doors and window,
The install team was fantastic, all the windows and doors fitted in 2 days.

we are very pleased with how the windows have transformed the kerb apeal of our house.

Used Express for the second time in a decade (different properties) last year. Great from start to finish. Have always been there to help with any issues and their warranty is first class. They event made a special part for one of our doors and did a bespoke fit. David In East Kilbride very helpful, as were the whole team down south. Recommended.

Initial sales and then measuring up experience was very good, the person who measured was very helpful and accommodating. Installation team was also friendly and worked hard. The windows and sliding doors are basically of good quality but let down by the rubber seals which are not seated properly and visibly wrinkled in many places. Where sills are cut to size on site the ends are left as bare metal which looks unfinished. Also, some form or protective film would be a good idea since the whole glass and frames were absolutely covered in greasy fingermarks which I spent a long time removing.
At the end of the job the installers call the office and hand you the phone and tell you to pay the final instalment - this is quite intimidating and leaves no time for you to properly check their work (you could make them wait but after a long day working it doesn't seem fair).

Highly recommend this company for its high quality product and aftersale service. DANNY PICKERING was so incredibly helpful when we needed to replace a handle on our doors installed about 10 years ago. It was so easy to do as well and he gave really helpful instructions. Such a nice experience when so many companies focus on the big sale and not the after sale service. The doors continue to work brilliantly and are v. high quality.

Excellent customer service received from Eleanor and Abigail and the team, good communication throughout. Doors look really good and receive many compliments from friends. Aftercare service is good and nothing is too much trouble. Would highly recommend.

It was excellent from start to finish, the team turned up exactly on time, the installers were efficient, skilled, communicated well over decisions. Their workmanship was simply excellent, exactly what you would hope for when fitting new doors and windows. I could not fault anything. the quality of the doors and windows themselves again was superb. great job well done

The Windows and Doors Project completed yesterday.
We would just like to say a big thank you to the EBFD team who helped make the whole experience so enjoyable.
Special thanks to
1. Dominic in Sales, great guidance and assistance in getting the right products.
2. Paul Knowles in producing the very detailed Survey.
3. Karl & Josh in Installation great quality finish done in a very polite and professional manner.
We are delighted with Quality & Finish of our Project.

Appalling - Express have fitted our windows incorrectly are refusing to take any responsibility. Their fitters have interpreted the language of the installation survey differently to their surveyor, which has resulted in the windows being fitted at different depths to our door and likely to make our final finish look terrible. It took 3 days to actually get through to someone who would discuss the issue with us and their response was limited. A basic company with basic service - don't be fooled by their attempt to be premium.

Had to contact customer services to get a part for our bi-folding doors. Spoke to Donna who was fantastic! She ordered the part and arranged for it to be fitted. Brilliant, efficient and very friendly service, couldn’t ask for more.

We were first introduced to Express Bi-folds at the SEC homebuild exhibit. We were impressed by the quality, the salespeople were very knowledgeable. A year later after starting our new build we ordered the xp88 unit (the one with the thinner sightlines) from the East Kilbride showroom. I was impressed by the overall quality, chunky rollers and hinges compared to other brands I've seen.

The unit was installed promptly by two very friendly/professional guys. The installer demonstrated it working and everything seemed good.

Unfortunately after opening the bifolds for only the 2nd time since installation, just a few days after, the bottom hinge just came off the frame.

After closer inspection we noticed screws were randomly mismatched in the other hinges, some Torx, others Philips. This didn't look right either.

We operated them very delicately, exactly as instructed by the installer and the guide on the YouTube video.

We contacted Express and to their credit they have arranged to come out and sort it within the week.

We are however left with a bifold that won't shut on one end and is missing a hinge on the other. With the gale force winds we've been having this is quite nerve-racking. I've had to literally tape it shut... and if the wind were to blow the whole thing out I've had no assurances from express that they would be accountable.

The team who installed it were very nice and professional but given it's such a significant fault I requested a second opinion from a different team as I was concerned the original team might dismiss any mistakes in their own workmanship. The customer service advisor at express saw this request to be reasonable and was able to arrange this.

We had hoped to get this exact unit installed in our other properties in the near future but we're left lacking in confidence in the general quality and workmanship and quite disheartened as you can imagine.

My hope is this is a fluke mistake/fault and is very unlikely to happen.

As this is an ongoing problem that they have promised to make right I will come back and update this review accordingly. I've asked for a thorough inspection of the unit insuring every screw is correct and fixed securely and an explanation and reassurance as to why this happened.

Update - Edit - 24-02-25

Thank you Gary and James for your visit, the problem was put right. I believe these guys are quite senior in the company, they certainly knew their stuff. After my initial concerns I felt very much reassured. It was explained to me in great detail the engineering involved and why this fault occurred and I can rest easy that it is absolutely solid now. Very nice guys, I think I can look into making my next order now!

We got our sliding door installed today n it's looking stunning.
The installers were very professional.
Explained everything to us patiently and did a great job.
They took the packaging rubbish aswell with them n left the site clean.
Very happy with express bifolds.
Thanks alot for our wonderful sliding doors.

We have been very happy with our bifold doors and family have commented very positively on them. I had an issue with a door handle recently; your customer service team were great in discussing it with me, explaining how to fit a new handle. They sent one out quickly and it was easy to fit. Great service!

An extremely helpful, efficient, and high quality service for both the installation of the windows/doors and also the after care. Everyone has been amazing and it reflects the ethos of the company. Special thanks to Donna for arranging an expedited appointment.

Had an issue with one of the handles on a bi-fold door that was installed 5-years ago. Sent an email and Danny (Pickering) sent out a new handle the same day. Fitted and fixed the next day. It was only a little thing, but sometimes its the little things that count! Great service.

wonderful work guys were great, darkness cut short work, they stayed with us and completed work next day, brilliant fitters and firm.

Ordered a lantern and one of the glass pieces sent was the wrong size. Had to get the fitter out a 2nd time and when I emailed asking for a contribution to the cost was ignored a couple of times, and then a dismissive response that it wasn’t their problem.

What they sell as an Eos rod lantern is actually a Korniche lantern which you can get elsewhere.

Overall I’d be unlikely to use them again

Curtis was excellent and did a great job. I recommend express bifolds leeds to everyone looking for doors bifolds or sliding doors. REF 43848

I never normally leave reviews, but on this occasion I felt it an absolute must!! I raised a service call to head office in relation to my sliding doors not opening properly, I got a call, the appointment was booked, they arrived today promptly as promised.
The service guys were very polite and friendly, got straight to it and my doors were fixed in less than 20 minutes- brilliant service. I still to this day recommend Express Bifolding doors, yes you paid a bit more but you cannot put a price on good quality and superb after care which Express delivers in abundance - undoubtedly the best in the business, thanks again!

The whole job was great and Donna in customer services was excellent.