Formula One Autocentres - Basildon Reviews 

88
TrustScore 3.5 out of 5

3.6

UNITS 18-19, BAKERS COURT, SS14 3EH BASILDON, GB


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Rated 1 out of 5 stars

Had a new tyre fitted Saturday. This morning, Monday, a tyre pressure warning light came on. As I happened to be very close to the garage I popped in to see if they could check the tyre pressure. I... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service had a problem with breaks staying on making font wheel red hot. Discovered problem got parts and sorted straight away. Had lovely cup of coffee while waiting great bunch of st... See more

Rated 5 out of 5 stars

Chris at F1 autocentres in Basildon went out of his way to help me get my tyre sorted today called up and spoke to another guy but didn’t catch his name who ordered it for me at around 10am was in sto... See more

Rated 5 out of 5 stars

We had a slow puncture on the way back from the airport Saturday night and woke up to a completely flat tyre Sunday morning, we took it to formula one first thing Sunday morning and was seen very prom... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • UNITS 18-19, BAKERS COURT, SS14 3EH, BASILDON, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

88 reviews

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3.6

All reviews

(88)

5,507 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

Had 2 tyres fitted next day 1 was flat, took car back, guys looked at it, valve was gone. Had to drive to BMW to get a valve, returned to F1 guys fitted it straight away FOC. Brilliant service

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Faulty brake caliper

Absolutely great service had a problem with breaks staying on making font wheel red hot. Discovered problem got parts and sorted straight away. Had lovely cup of coffee while waiting great bunch of staff very friendly and helpful and the price was very reasonable 5 star performance

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

MOT test

Had my car recently MOT and the staff were very helpful including with the re-test due to the vehicle initially failing.

I would recommend F1 Autocentres and I personally will continue to use them.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and attentive

All tyres replaced
Rear pads replaced

Great team of workers
Manager was efficient and takes time to explain the work being carried out

Caring group of guys will be definitely using again
Thank you

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
I have been using Formula One Basildon garage for a few years now and they have never let me down. I sincerely recommend it! They offer professional, friendly service at competitive prices

October 21, 2024
Unprompted review
Rated 2 out of 5 stars

Formula1 Autocenters Basildon

Basildon, Essex - paycocke road,

Booked 4x tyre change via blackcircles, couldn’t book appointment time chosen, dropped vehicle off at 11:55, after being ignored in reception for at least 5 mins, told job would be done in 60mins.
30mins later, vehicle still in car park, went back to office/ customer service, to be ignored further, complained about booked appointment with no progress, mechanic not involved in conversation suggested I take my business elsewhere, meanwhile 2nd customer service person was prompted into action by my feedback, despite moaning they only had 1 tyre fitter on shift that day. He was most helpful in the end, despite more moaning about the business operations labour problems. Eventually job was completed in 40mins, as 2 tyre fitters completed the job. No idea how 1 became 2 tyre fitters 😳
Recommend customers don’t enter this establishment with too higher expectations, reception area is tired, customer service lounge needs a makeover and at least a drinking water supply

Location is accessible, but service is appalling with little respect for customers.
I checked the tread direction was correct on all 4 tyres and inflation pressure.
Buyer beware

October 7, 2024
Unprompted review
Formula One Autocentres - Basildon logo

Reply from Formula One Autocentres - Basildon

Dear Louise,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Tracking and ball joint

My car steering wheel was not sitting straight, so on the off chance drove into F1, and spoke to Chris. Very helpful gentleman, got me a slot that day. After the tracking, noticed it was pulling to the right, found it to be a insecure ball joint. They fixed it and retracted the car. Very good experience with the garage.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent considerate staff!

I Took car in for a MOT (after a full service)..failed! 2 major faults and a gear oil leak. I was both shocked and frustrated.
The Inspector Mr Abdul Hassan was incredibly calming, polite and happy to show me the issues raised which were clearly visible.
Upon my re-test the next week, the same Inspector highlighted the oil leak as still being there (I had paid £250 for a new oil seal that morning so clearly frustrated again!)
The Inspector showed great patience, politeness, again showing me the issue directly.
I am truly grateful that Abdul was such a pleasant, calm and empathetic individual and he really is a Credit/huge asset to this garage.
Chris on reception was polite and helpful also so deserves an honourable mention too!
I would definitely use this garage again and highly commend these 2 staff members who deserve recognition for their great service.
Thank you Gents!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Wheel swaps for free

I took my car in to have to wheels swapped around (in order to even out wear) I waited in the waiting area and watched what took place

No charge and a fully competent and professional job was done. Many thanks

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service overall

Been to Formula One several times now and will continue to go back if and when needed. The customer service is great - staff are helpful and honest, providing you with the best and affordable solutions. Quick and convenient too.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Sunday Service

Great service.Went in on spec for 2 new tyres
Came with both fitted at a reasonable price.Clean and efficient
Both Manager and staff very helpful.
Definitely 5 star service

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had an issue with my brakes late on a Sunday. Was able to get to Formula One (one of the only garages open past 12pm on a Sunday) who diagnosed and fixed the issue that day. Great service at competitive prices. First time of using and would do so again.
Thanks to Chris and colleagues.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to book on line

Easy to book on line. Very competitive rates for MOT and Full Service. Clear explanation of extra work recommended. Chris on the front desk is five-star himself.

August 7, 2024
Unprompted review

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