Formula One Autocentres - Cheltenham Reviews 

70
TrustScore 2.5 out of 5

2.5

Unit 6, Centrum Park, GL51 9FD Cheltenham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

At the chelteham centre while attempting to change a tyre they managed to snap my wheel hub. Having done this they then stated that if I sourced the part they could then just charge me labour. When I... See more

Company replied

Rated 5 out of 5 stars

Just setting off on holiday with the caravan, the brakes on the car went spongy and brake fluid leaking from underneath.Phoned F1 autocentre in Cheltenham Sunday lunchtime and repair completed by moda... See more

Rated 5 out of 5 stars

Fantastic service at Formula One Autocentre Cheltenham. Arfan was great and honest. Our Mini Countryman had warning lights for brakes and we thought it needed new tyres. Arfan checked the car over and... See more

Rated 5 out of 5 stars

I rate F1 Cheltenham branch. Been using for years having switched from a competitor. These guys are reliable and competitive and helpful. Arfan is great and has gained my trust which is not easy in th... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Unit 6, Centrum Park, GL51 9FD, Cheltenham, United Kingdom

2.5

Poor

TrustScore 2.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(70)

5,403 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price & honest

Easy online booking, best prices in the area & the staff were helpful & trustworthy. I didn't know where the locking wheelnut was, they found it for me & when checking the wheel alignment said they were perfectly straight and so no further work/charge needed. They could have said anything, just to get more money,but they didn't. Stars that renew my trust in mechanics 🙂

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Beware that if you get an estimate

Beware that if you get an estimate via fix my car it may be 1/3 of quote (just under £300 estimate to Just under £800 quote)

September 19, 2024
Unprompted review
Formula One Autocentres - Cheltenham logo

Reply from Formula One Autocentres - Cheltenham

Dear Jp,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

I've never been spoken to so rudely by…

I've never been spoken to so rudely by the manager at the Cheltenham branch, no wonder the business has such poor reviews....

September 6, 2024
Unprompted review
Formula One Autocentres - Cheltenham logo

Reply from Formula One Autocentres - Cheltenham

Dear Chris,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Avoid or be conned!

We brought our car in for a full service and then were told we needed to pay a further £142.46 for a Brake Fluid Change ,Geo check and Diagnostic code read which we asked for as a warning light had come on the day before.He also said that he had broken the locking wheel nut whilst trying to get the rear tyre off and we would have to go to the main dealer in Gloucester to get a new one! It cost us £40!!
I was told to bring the car back a few days later for the Codes to be retested.The manager told me he would ring me later that afternoon as he would be getting a visit from someone who could analyse the codes.
The following afternoon I rang him and he said the man had not been in.
The following Sunday my husband popped back in as the light was back on.He wanted to know what the expert had suggested about the codes.He was given a print out and said he didn’t know what the codes meant but that my husband could google it which my husband replied “that was why you agreed to diagnose and resolve the problem “ the manager’s response was you can google it!!!
Today my husband went back as the light was on and the manager said to pop back anytime if it comes back on but he told my husband that he was too busy.
We are now left out of pocket and with a warning light that we will have to pay another garage to diagnose and resolve!
This situation has been a nightmare and I wanted to WARN everyone about being scammed for a service paid for and a manager going back on his words!

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Flat tyre repaired

Dropped in to get a flat tyre repaired, branch manager jumped on the issue promptly and repaired, very grateful. Thanks for sorting and getting me back on my way. Great service as ever.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Everyone there deserves a medal

Everyone there deserves a medal, honestly u folks were brilliant. My car failed MOT and u guys did what needed to be done and passed it same day... Not only that but I did it without me worrying.... I will continue to use this garage for anything because they work so hard and fairly and u can't ask for more than that when it comes to the safety of Ur car and pocket

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting Customer Service

If I could put 0 Stars I would,

The so called manager is a waste of space, He has absolutely zero respect for customers and lacks professionalism in every aspect.

If your considering going there for anything AVOID while you can!!

May 27, 2024
Unprompted review
Formula One Autocentres - Cheltenham logo

Reply from Formula One Autocentres - Cheltenham

Dear Connor,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Great service

Fantastic service from the gents in Cheltenham!

Nothing was too much trouble for them!

Recommend most definitely!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service at Formula One…

Fantastic service at Formula One Autocentre Cheltenham. Arfan was great and honest. Our Mini Countryman had warning lights for brakes and we thought it needed new tyres. Arfan checked the car over and advised us that the brakes are all in good condition, plus the tyres, so he did an alignment and did not charge for checking the vehicle.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Inaccurate diagnosis of the issues which has been subsequently cleared by two independent garages (including a main dealer) as being non existent. Did everything to prevent my checking and inspecting for myself. Highly unprofessional. There are better garages within a walking distance from this place.

March 14, 2024
Unprompted review
Formula One Autocentres - Cheltenham logo

Reply from Formula One Autocentres - Cheltenham

Dear Neil,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

service and mot completed

Had service and mot completed this week. No issues all work and extra requirements carried out on time and excellent value for money. Will be back next year.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

I rate F1 Cheltenham branch

I rate F1 Cheltenham branch. Been using for years having switched from a competitor. These guys are reliable and competitive and helpful. Arfan is great and has gained my trust which is not easy in the dark set of car repairs. As always he fitted me in quickly, did my repair and communicated the cost and pick up smoothly. Perfect for me

February 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look