Formula One Autocentres - Farnborough Reviews 

235
TrustScore 4 out of 5

3.9

HAWLEY LANE TRADE CENTRE, HAWLEY LANE, GU14 8EH FARNBOROUGH, GB


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Rated 2 out of 5 stars

I purchased four tires online, even though they didn't all need replacing. To my surprise, they were replaced very quickly, but they installed four different ones on my car. I realized this after retu... See more

Company replied

Rated 5 out of 5 stars

Mark and Shaun at Formula One Auto are just brilliant at what they do. Shaun is very accommodating and the quoted labour for sensor replacement is a lot cheaper than other garages. Surprisingly, Shaun... See more

Rated 5 out of 5 stars

FARNBOROUGH HANTS - Full credit to the team. Faultless, friendly, MOT done with minimum fuss to me, waited 30-40 mins completed and one happy customer. Though the guy on the reception desk could d... See more

Rated 5 out of 5 stars

Sean is a true Star. He is without doubt the most helpful, accomodating and attentive person that I have ever come across in a repair Centre, including any main dealerships and many brands experienced... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • HAWLEY LANE TRADE CENTRE, HAWLEY LANE, GU14 8EH, FARNBOROUGH, United Kingdom

3.9

Great

TrustScore 4 out of 5

235 reviews

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3.9

All reviews

(235)

5,403 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic!

Right from the start the guys were fantastic! Polite at counter, took car in with no pre booking, very quick and happy and smiley to give car back all fixed. All in the space of 30 minutes. Thank you 🤩

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Further to my prior experience with them I went for a service and brake noises. Sean was very friendly and helpful advised me that the brake disc and pad needs changing and once changed showed me the parts that they change which I think was very good of him. Would use their services again. The staff are very helpful especially Sean

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very Good Customer Service

I bought a tyre online and the night before I took it in I picked up a nail in a different tyre. They fitted the tyre I bought and repaired the other one despite not having any real notice prior to my appointment. Very professional and good customer service and excellent price, would defo use again and recommend.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Sean and the team were fantastic

Sean and the team were fantastic. Absolutely lovely and friendly, even allowed me time to pop home to get my wheel locking nut, that I left in my tool box!
Would Absolutely recommend them.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Sean is a true Star

Sean is a true Star. He is without doubt the most helpful, accomodating and attentive person that I have ever come across in a repair Centre, including any main dealerships and many brands experienced! Sean went out of his way to source 2 non standard size tyres and had them fitted later the same day! Fantastic service from start ro finish and Sean is undoubtedly a credit to and fine ambassador for Formula 1.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Sadly had three new tyres put on after…

Sadly had three new tyres put on after my MOT (From my local garage).
After 6 weeks both my front wheels came loose as they did not torque them properly. This was discovered by my local garage after juddering and knocking noise, the wheel nuts were loose.
The manager of the Farnborough branch was argumentative and aggressive, kept talking over me, even though I was polite and pretty calm given such a serious situation.
My car had not been seen by any other garage or mechanic within those 6 weeks.
Their mechanic also tried to sell me two track rod ends claiming one was broken, saying 'it will come up on your mot' to which I replied 'It's just been mot'd"!!
He also said they need to be done in pairs, when I asked my local garage they said this was BS!
So Not carrying out their duty of care, as in tightening wheels effectively.
Not offering me my free wheel balance and trying to scam me for two unnecessary track rods.
Not compensating me for wear and tear on new tyres because of their negligence.
I also had to wait 1 hour 15 mins to have 3 tyres put on, even though I had a booked slot and arrived early!
Rubbish Service.
At the very least I hope they check their equipment for the sake of others.
Will NOT be back.

April 11, 2024
Unprompted review
Formula One Autocentres - Farnborough logo

Reply from Formula One Autocentres - Farnborough

Dear Elizabeth,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Tyre valve issue.

Was having a issue with my tyre and called them straight away appointed was booked in straight away.They had a look and figured the issue. Problem was fix within minutes of waiting. Can't ask for a better and quick service. Will highly recommend for any car related issues.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

The only place I’d take my car

The only place I’d take my car. I take mine and my partners car to this garage and they are always really helpful, knowledgeable and do what they can to fit you in. Really well managed garage!

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

One star as its not possible to give…

One star as its not possible to give zero. Turned up 15 mins early for my 830am tyre fitting slot. On arrival I said I was there for my tyres, gave my reg, then the guy point blank refused to fit my tyres! Even though I was booked in online, had the email confirmation and receipt. Saying he didn't have to accept any online jobs if he didn't want to. He didn't so much as check tyre stock or anything, just said he didn’t have to do the job as it was booked online. Why an earth accept online bookings to refuse them. So now I have wasted a morning and am booked in with a different garage next week. I wish idd seen the horrible reviews on here before wasting my time here in the 1st place.

April 3, 2024
Unprompted review
Formula One Autocentres - Farnborough logo

Reply from Formula One Autocentres - Farnborough

Dear Malcolm,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Went in with a puncture in tyre it was…

Went in with a puncture in tyre it was meant to be appointment only but was able to fit me in straight away. While fixing the tyre I asked them to look at the brakes to see if they was okay done a quick visual check and told me there was a lot off brake dust on them offered me a free brakes service the following week very happy with the services thanks Sean

April 7, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong parts repaired, wheels not aligned at all

Wrong side of axle repaired and wheels not aligned afterwards. Car was repaired yesterday (04/03). Not only did the mechanics exchange the wrong part (left side front axle instead of the damaged right side front axle), they also didn't align the wheels after the repair was done. This means we are still driving with a damaged part (which shouldn't have been damaged in the first place), not aligning the wheels is also dangerous. The front wheels literally point in the opposite direction. Car has to go again into the garage today (F1 Camberley) as we refuse to use F1 Farnborough again. Luckily my husband discovered this on a local slow traffic road and not on the M25. This could have had serious consequences. How can you be so careless. Very bad service. We will never use you again.
Edit: Camberley branch did not want to rectify the mess caused by F1 Farnborough. Car is now in an independent garage who was able to correct the original mistake made by F1 Farnborough. Camberley branch, Jeep Chrysler and independent garage all confirmed that parts were wrongly fitted by F1 (photos as evidence available). Contacted CS with photos, receipts and a complete timeline of events but today, after nearly a full week, absolute silence from CS, meaning that we will have to involve the ombudsman to receive compensation for loss of earnings and to cover the costs for additional parts that had to be bought due to F1 fitting parts wrong.

March 4, 2024
Unprompted review
Formula One Autocentres - Farnborough logo

Reply from Formula One Autocentres - Farnborough

Dear Claudia,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Thank you to the guys at formula one Hawley lane

Thank you to the guys at formula one Hawley lane, ur amazing
Took my car in for tracking to be done and they found and sorted out a serious fault with my car. They took the time out to work out what was wrong and to fix it so it wouldn't be dangerous to drive. Can't thank them enough. Fully recommend booking ur car with them.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

New Tyre Fitted

Received a phonecall from Formula One to offer me an earlier slot to fit my tyre if I would like it as they had cancellations.
When I got there, service was quick and professional, very happy with the service

February 9, 2024
Unprompted review

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