Formula One Autocentres - Newhaven Reviews 

75
TrustScore 4.5 out of 5

4.3

Avis Road, Newhaven, BN9 0DH East Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After a long drive from France and our car juddering at 70mph, we were worried about it for the rest of our trip to the North West. These guys squeezed us in at short notice on a Saturday afternoon, c... See more

Rated 5 out of 5 stars

Went to Newhaven branch, Gary fixed my car for me on a Sunday morning, the Rac man who took me there to leave the car for them was amazed a garage would even be open on a Sunday let alone turn anythin... See more

Rated 1 out of 5 stars

Put my car through a £185 service in October, mot,d in December and 2 of the fails we're low coolant and to much oil , correct me if I'm wrong but shouldn't this have been done correctly on the servic... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience today in formula one in newhaven. As a girls I get worried going into garages as I don’t know much about cars and could be charged anything, however, Philippa and Wayne too... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Avis Road, Newhaven, BN9 0DH, East Sussex, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

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4.3

All reviews

(75)

5,314 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service. The lady on the front desk is absolutely incredible and I honestly could not be more grateful for her help. Waiting to get a new tyre on my car and had questions which she was so helpful with. 10/10 service and friendliness at this tyre shop. Thank you so much. Highly recommend.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service , 5 stars .

Fantastic service from the lady at the front desk all the way to the lovely fella that did the fitting of my two new tyres , on thier advice after a free alignment check I agreed to have this done also , I had noticed the car pulling slightly to the right & after the alignment it was perfect so very grateful & now my tyres will last a lot longer, they did not pressure sell this to me at all & the cost was extremely reasonable . Unfortunately one of my tyres did deflate over night , I took it back the next morning & it was due to a faulty valve which is no fault of their service whatsoever, just a dodge’y valve which they happily fixed immediately . Very relaxed service , friendly & professional. I will definitely be using them again for any future requirements.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Philippa and Wayne

I had an amazing experience today in formula one in newhaven. As a girls I get worried going into garages as I don’t know much about cars and could be charged anything, however, Philippa and Wayne took time to explain everything to me, what the issues were and even let me see for myself. My car had quite a big issue and they managed to get it in and fixed in a few hours. Amazing people, so friendly and kind. I will definitely be going back there for all my car issues in future. :)

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Liars

After a service and MOT request, I had over a £1000 bill, which included windscreen wipers they didn't replace, a slow puncture on one of the tyres and a very over expensive head light bulb that has blown quickly, which Halfords replaced for £50.99, far less than the £140 that these jokers charged. Do not trust the Newhaven branch, they do not do the work they say or keep any promises. I used to trust them, I have been to them many times over a decade and experienced good service, but the the current manger is a joker and the general manger will back him. Give them both a wide birth and do not trust anything.

April 17, 2024
Unprompted review
Formula One Autocentres - Newhaven logo

Reply from Formula One Autocentres - Newhaven

Dear Helena,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

A good experience

A good experience - on time appointment, an accurate assessment of how long it would take (Aircon) and a fair price.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Has my car dropped off and fixed the same day I called. Brilliant customer service and very efficient. Will definitely use again

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Newhaven Garage

First time I had been to this garage. Was not disappointed at all customer service was outstanding, very reasonable price, very friendly and made me feel like a valued customer. Will definitely be using this garage again.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great local service

Proper friendly garage, very knowledgeable staff, can advise you on best course of action.
Had four tyres fitted and advised to go for the more accurate balancing, made a huge difference. Thanks you guys at F1 Autocentre Newhaven

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

bad brake disc replacement job

I had both rear discs replaced at Newhaven Formula 1. When completed, the ABS light was on permanently, and they directed me to another garage I took it to another garage who identified that the reluctor rings had not been fitted. They redid the defective job and all is now OK. It cost me £250 to have the job redone.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Called 3pm on a Saturday in a panic as I had noticed a side bulge on my front passenger tyre. Car is vital for work and was now considered dangerous. Advised to bring the car straight in. Options were discussed and next steps agreed. New tyre was fitted within 30 minutes of my initial contact (on a Saturday on a bank holiday weekend). Costs were reasonable, service excellent and questions were answered clearly. I was made to feel like a really valued customer. I am very happy and will be booking my MOT and a full service in. Thank you for the wonderful experience and for saving me from a potential accident. I would recommend to all.

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

Don't bother asking for a quotation

Asked for a quotation. Told someone would be with me 'in a minute'.
Waited for anyone to see me, but instead, they served others who came into the depot after me.
Seemed no urgency to see me, so decided to take my custom elsewhere.

March 10, 2024
Unprompted review
Formula One Autocentres - Newhaven logo

Reply from Formula One Autocentres - Newhaven

Dear Dave,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Amazing

Super helpful and reliable. They saw me the day I rang; finding out what was wrong with my car and mending it straight away, taking only a couple of hours.

February 24, 2024
Unprompted review

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