Formula One Autocentres - Newhaven Reviews 

75
TrustScore 4.5 out of 5

4.3

Avis Road, Newhaven, BN9 0DH East Sussex, GB


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Rated 5 out of 5 stars

After a long drive from France and our car juddering at 70mph, we were worried about it for the rest of our trip to the North West. These guys squeezed us in at short notice on a Saturday afternoon, c... See more

Rated 5 out of 5 stars

Went to Newhaven branch, Gary fixed my car for me on a Sunday morning, the Rac man who took me there to leave the car for them was amazed a garage would even be open on a Sunday let alone turn anythin... See more

Rated 1 out of 5 stars

Put my car through a £185 service in October, mot,d in December and 2 of the fails we're low coolant and to much oil , correct me if I'm wrong but shouldn't this have been done correctly on the servic... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience today in formula one in newhaven. As a girls I get worried going into garages as I don’t know much about cars and could be charged anything, however, Philippa and Wayne too... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Avis Road, Newhaven, BN9 0DH, East Sussex, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

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4.3

All reviews

(75)

5,403 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful and horrendous

Awful and horrendous. Don’t take your car here!! Charge you for things that don’t need doing and at the point where my partner had his car serviced and the sump plug wasn’t put on and came off in the tray under the car we were advised by another establishment that they had no qualified mechanics as such. On the previous review I left last week I had a response which is automated saying contact customer service when I had already done so!!

March 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

After a long drive from France and our car juddering at 70mph, we were worried about it for the rest of our trip to the North West. These guys squeezed us in at short notice on a Saturday afternoon, checked everything, rebalanced the front wheels, reassured us all was OK with the car, and wouldn't even take payment Brilliant service and from the outset we felt we were in totally safe hands. Highly recommended.

February 25, 2023
Unprompted review
Rated 1 out of 5 stars

Put my car through a £185 service in…

Put my car through a £185 service in October, mot,d in December and 2 of the fails we're low coolant and to much oil , correct me if I'm wrong but shouldn't this have been done correctly on the service ?? Absolutely appalling, never going there again and we have 3 cars in the family that used to , not anymore that's for sure .

December 28, 2022
Formula One Autocentres - Newhaven logo

Reply from Formula One Autocentres - Newhaven

Dear Carol,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Wow so impressed

Went to Newhaven branch, Gary fixed my car for me on a Sunday morning, the Rac man who took me there to leave the car for them was amazed a garage would even be open on a Sunday let alone turn anything round. I mentioned to Gary that iam a care worker with the emergency weekend on call and he really pulled out all the stops, not a small job either, iam beyond impressed and couldn't thank him enough

November 27, 2022
Unprompted review
Rated 2 out of 5 stars

The MOT test gave the car 15 advisories…

The MOT test gave the car 15 advisories including, all 4 tyres needing replacing, all 4 shock absorbers damaged, suspension arms corroded.
Details on line for car HJ07OVG.
I then went to Kwikfit next day and obtained a free tyre check. This revealed that all 4 tyres were good with no problems. The cost of putting right these advisories was quoted as £900 which the manager at F1 offered to do straight away, I declined.
I would add that my previous dealings with F1 at Newhaven were good.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

I popped into the Newhaven branch to…

I popped into the Newhaven branch to obtain a quote for replacement brake discs and pads. I had obtained quotes from other garages but, Formula one Auto centres gave me the best price and were able to do the work the same day. The manager was extremely courteous and explained every aspect of the job to me in layman’s terms. The work was carried out quickly and I was kept informed as to the progress of the work throughout the day. Great service all round!!

August 17, 2022
Unprompted review
Rated 1 out of 5 stars

Took my car there because a warning…

Took my car there because a warning light came on saying my brakes needed checking so I took it to the Newhaven centre and they said it was a loose connection and it was fine to drive,got home took it to my local garage and lo and behold I need new shoes and pads because they were not checked by the staff in Newhaven

August 4, 2022
Unprompted review
Formula One Autocentres - Newhaven logo

Reply from Formula One Autocentres - Newhaven

Dear Melanie,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards

Rated 5 out of 5 stars

Very happy with service

I recently used the Newhaven branch to service my car. I was very impressed how efficient and friendly the member of staff who carried out the service on my vehicle was. If I remember correctly I think his name was Stephen. I would definitely recommend them to family and friends.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and expert repair

Dropped in with an emergency tyre issue. Staff were immediately on the case, found the puncture and fixed it extremely quickly.

Amazing customer service, friendly staff and expert repair work. Cannot recommend them highly enough!

April 6, 2022
Unprompted review

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