Formula One Autocentres - Shrewsbury Reviews 

I rang the garage and spoke to Scott about my daughter's exhaust,he gave me a time to take the car in the next day.Tom quickly had the car on the ramps and soon rectified the problem while I waited.Both were accomodating and polite which is important to me as a customer and a good after care service which you don't always get from places.Thats what prompted me to remember to leave a review.

Bought 2 tyres through blackcircles.com on the 6th July to be fitted on the 9th July at 3:30pm. Around 11:30am on the 9th, received a phone call asking me very politely if I wouldn't mind rescheduling for 8:30am the next day. They explained that they didn't have enough staff to honour my original booking. Fine, no problem, I said I'll be there at 8:30am.

At 8:30 they had only just opened and I was second in a small queue, I gave the guy at reception my car key and locking nut, he said come back in an hour. Came back an hour later and my car hadn't been touched. They apologised and said they had a backlog and my car was next. They finally took my car in at 9:35am and it was done by 10:10am. I had to be in work for 10:00, so I was late.

I would not recommend F1 Autocentres based on my experience.

I booked my car in for an air conditioning regas on the Thursday and was given an appointment for 12:00 pm on the Saturday. When I arrived, I was told I wasn't even on the booking system. I was then asked who I'd booked the appointment with, as if I was expected to know the employee's name. I explained it was the person sitting at the same desk, and I was then told they hadn't actually booked me in. As a result, I wasn't seen until around 2:45 pm.

After the regas, I was told the system had been pressure tested and everything was fine. The air conditioning worked, but only for less than three days before it stopped cooling again.

When I returned to have it checked, I was given a 4:00 pm appointment. However, my car wasn't even connected to the air conditioning machine until around 5:00 pm.

I was then told the system had a hole in it and that F1 Autocentres don't carry out those repairs, so I'd need to take the car elsewhere. When I asked about payment, I referred to the statement on the website which says, "If your air conditioning isn't cooler after our Aircon Re-Gas, then the service is free of charge." As an ordinary customer, I understood that to mean if the regas didn't solve the problem, I wouldn't have to pay. I was told that because the air conditioning had been cooler for those few days, I wasn't entitled to a refund.

I appreciate that a regas can't repair a leaking system. However, I think it's reasonable for a customer to expect the air conditioning to remain working for more than three days. In my opinion, the wording on the website doesn't make that distinction clear and could easily give customers a different expectation.

From my perspective, I paid around £70 for a regas that lasted less than three days before I was told I needed to take the car elsewhere for repairs. Combined with the booking errors, long waiting times on both visits and the outcome of the repair, it made for a very disappointing customer experience. I won't be returning.

All went well with my recent MoT and subsequent repairs, until the bill was issued. Having been quoted £550, the card machine was presented to me without any mention of the price. Thankfully, I looked at the amount on the screen, which was £760. I refused to pay that and after sone deliberation, the receptionist added up the items, had another guy do the same, and the total was £575. His comment was that that sometimes happened. Apart from that, excellent service, just check your bill.

I bought 2 tyres through Asda Tyres online and selected F1 at Shrewsbury for the fitting. The allocated time for fitting was between 10.30 to 11.30 with the request to arrive 10 minutes before the start time. So I arrived at 10.15 to be told the fitting was booked for 11.30 but they would fit me in before then. They said the Asda Tyres booking system and the F1 booking system do not "talk to each other" so there had been a double booking. OK then I accept it would be a wait until 11.30 possibly. Bad but what will be will be.
I finally left F1 at 12.40 after pestering them a few times and actually walking round to the garage to make sure something was actually happening.
So all in all a very unsatisfactory experience and one place I will never visit again. 2 tyres fitted in 2.5 hours.
Be warned if you choose the Asda Tyres purchase F1 Autocentres fitting route.

Skoda Yeti went in for tyres , mechanic found major front suspension damage, priced repair , agreed, parts immediately ordered , within 5 mins dismantling started , 20 mins later parts arrived 2 hours later completed.
Exemplary service , the place runs like a German railway station.

Boys at Shrewsbury F1 Autocentres went above and beyond when i bought my car in for a recent MOT. Fitted me in quickly and even reconnected a leaking fuel pipe for me whilst it was there. Really impressed and will definitely use them again!

Ordered a new tyre on Friday evening had it fired the next day, and within the hour it was completed.

Above and beyond
My first time I’ve been to this garage and they’re an amazing team (Chris, Al, Tom etc)
Had multiple work done to my car to make it pass its MOT
I’ve had the drop-links, alternator, pulley belt, coil over suspension adjusted, cv boot and the MOT done
Will definitely be returning here to have future work done
I’m happy and over the moon with the work that’s been done
Customer service is amazing
Got on really well with the team (I have car knowledge myself)

**UPDATE** I have had a phone call and this has been dealt with. The area manager has been told not to park in any disabled bay and also not to tell lies to customers about owning it all. Im happy with that - I have now changed my review stars to the service we received for the car, the price and the rest of the staff. And thank you for calling me today.
My review is not about the branch or the work they completed, it is about the Area Manager and his attitude towards the disabled, in particular the disabled bays in the carpark at the Shrewsbury Branch. My husband and I visited the site to pay an invoice for a family member. Upon entering the reception we passed a car parked horizontally across the only 2 disabled parking spaces, so I enquired whos car it was. The Area Manager said it was his car and what was the issue - I explained about where it was parked. Over the course of the conversation, he told me the following "I own the company so I can park where I like" Im only going to be 30 minutes then Im gone" I quick check on Companies House and he does NOT own the Company and I pointed that out. He said "well I own the land it is on so I can park where I like" I was telling him he should not park in a disabled bay for even 1 minute, but he told me there were plenty of other parking spaces available. So I asked why did he not use those? He then asked if I got out of bed in a mood like this and why should it bother me? I explained if he had a family member that was disabled he wouldnt park there, especially using BOTH bays. He asked how do I know hes not disabled, and I said how do you know we arent? He asked my husband if he was and we replied that we both had a Blue Badge and yes we were disabled. He then moved his car - not to a normal parking bay, but across the front of the building by the door. If that is what he thinks is appropriate on any level, I wouldnt like to work in one of his branches if I was disabled, despite the Companys written disabled policy. No complaints about the pricing, the job done or anything else about the branch - just the area manager.

Great help and explanation
Can’t fault the service and friendliness.

Easy booking, good availability, quick turnaround.

Woke up to what I hoped was a slow puncture and got to the centre band on opening. They were very busy but managed to get mine checked, fixed and all sorted within an hour which meant I could continue with my busy day as normal. Saved me a lot of trouble and the service there was brilliant, would highly recommend!! Thank you

Going from Stafford to Wem I had a puncture on the motorway. I limped my van to Formula 1 in Shrewsbury, only because it was nearest. Immediate service from Jed who had a very “can do” attitude. Spare wheel fitted in 15 mins and I was away. I got to my appointment with time to spare! Returned 2 days later to have the wheel refitted with a new tyre (didn’t have one in stock), again it only took 15 minutes.

My only complaint…on both visits I hardly had time to have a coffee before the job was done. Brilliant, thanks Jed.

Booked online when I called to confirm the time I found that was unavailable, no problem I was booked in for the same day and everything went brilliantly excellent customer service and very pleasant staff will highly recommend them

Lee and the team were absolutely excellent. So accommodating, working quickly and efficiently. They really went the extra mile for me at a very difficult time. Their work was amd always is very much appreciated.

I'd recommend to anyone, I won't go anywhere else.

Shrewsbury branch did a great job today changing my battery. Battery not in stock but arrived in less than an hour. Quick, efficient service. Faultless

I needed 2 tyres at very short notice. I arrived not long before closing and the tyres were fitted in quick time. Great service and price.

From phoning in the morning to arriving and having the work done you could not ask for a more professional and friendly service, all on time and in full.
Brilliant

Very friendly and efficient staff at Shrewsbury Office.
Notified me straight away when car was ready.
Was able to book car straight in for an exhaust replacement after being let down by Halfords.
Will use again.