Formula One Autocentres - Southampton Reviews 

(No title)
2 new tyres were required. Started off well with helpful member of Staff and competitive pricing. Tyres were ordered and attended the Garage 2 working days later at the agreed time. Informed by the Staff member that the tyres hadn't arrived and not sure when they would arrive during the day. Why didn't they call us to advise, given that we had just driven on a compromised tyre!!! Attitude of staff member was that he just didn't care. The car park was full when we arrived and we parked assuming they would drive the car straight into the Garage. A Staff member was moving a car within the vicinity and our car was clearly in the way. Instead of asking us to move, he reversed as close as he could to our car with my passenger having to sound the car horn to prevent him from hitting my car. There was absolutely no need for this as there was space to go forward. The Staff member then sounded his horn in retaliation! This was absolutely unnecessary and shows the lack of care, consideration and Customer service. The Staff member behind the counter merely stated that we shouldn’t have parked there. No apology for his colleague’s behaviour. Suffice it to say we cancelled our order with them and rang another Garage who were able to get the tyres later that same day. Formula One should invest in some customer facing training.

Took car for MOT at this hedge end branch due to my usual garage being fully booked.

Front desk staff member was not professional and patronising when asking a query about the MOT. Felt belittled as a lone female. Staff member carried on a conversation with a male customer behind me who was accusing the garage of making a hole in his wheel.

All tyres in good condition prior to leaving car. Returned with advisory of nail in tyre, hour later warning light on dash tyre pressure 6. Left on roadside with flat tyre shortly later.

What a Coincident, AVOID THIS ESTABLISHMENT.

A huge thank you to Lee at Hedge end Southampton Formula one. You did what you said, you put back mine and my girlfriends trust! Great honest service, I’ll definitely use this company again 🥰 G

My experience at your Hedge End, Southampton depot was so bad it's almost impossible to know where to begin.

My sister in law is a single parent with very little money. For two tyres it takes 6 months to save up. We got the best price on black circle and you were the closest garage.

We got to F1 Hedge end and booked in. I said twice it was for the front tyres. The receptionist said come back on a hour. We went to the shops and came back 1 hour later. The car was outside so I checked the tyres and the new ones were on the back!!!

Unbelievable, so we told receptionist who apologised and then said they were the worst tyres so we replaced them. This was not true because I have my own depth gage with colour code. that says if the tyres tread is safe. The front we 2 to 3 mm on yellow and the back were 5 to 6 mm on green. So the garage had changed tyres that were perfectly legal. This is incompetence at the highest level. How could they check all four tyres and changed the two with the highest tread. So I went into reception and told receptionist. He then acted as if he didn't believe me and went and got the tyres that had come off the back. I said look at the meat still left on it. Meaning the tread. He then started bending them saying that one tyre was had perished and had cracked. This was true but it was for us the customer to decide, not just change good treaded tyres and then leave tyres on the front that were really warn. Honestly I was livid and still am by this stupidly.

Then I said OK, have you got some more Yokahamas to put on the front. No he said we only have the budget ones. I said how come. He said that's all we have at this time. This is Unbelievable, how do a national tyre company only carry the low end budget range. So. after some thinking and reflection we decided to put the Yokahamas on the front because it's front wheel drive and budgets on the back. So we waited, another hour. Then checked the tyres and the Yokahamas were on the back and budgets on the front. I told the mechanic they were on the wrong way. He sighed heavily got back in the car and then crunched the gears. Found reverse then reved the car by blipping the accelerater like a boy racer. Went into the garage dangerously fast. Honestly,our car needs to be treated with respect. I am beyond fuming, I am epiplatic fuming.
Originally it was 20 to 30 minutes. We were there 2 and half hours for 2 tyres which turned into 4.

We were in the waiting room and other customers kept asking if we were OK. We told them what had happened and everyone had a story of something going wrong. How is this possible, you have 5 bays, a job sheet and 5 technicians. How does every other garage get this right and not yours.

We also had no progress report, all we got was a few mumbled sorrys and then the receptionist saying I'm having the day from hell. How is that helpful. He did nothing to run the garage. He was obviously in charge giving out jobs but the technicians came in. Through the clipboard with the key on the desk and they just piled up. No organisation or competence.

And the phone. It just rang and rang and rang. No one answered it, the ring was coning from 2 handsets and bases. You couldn't hear yourself think. Then spares came in from the vans, no one checking them. They were piled up on the front desk with the job clipboards and costumer car keys.

So now my sister in law has Yokahamas on the front and budget on the back. Forced to buy them because of incompetence and lack of stock. She cannot afford more tyres. She is a struggling single parent.

Then the receptionist said to save you money we can put the old tyres at 4mm on and a new tyre on the same axle. Honestly I nearly a had a coronary. Everyone know you don't run old and new tyres on the same axle and definitely not different makes and tread. What seriously bad advice and very dangerous. This coming from a professional tyre fitter.

This is the worst experience ever for any company providing a service.

The receptionist first said we could have the tracking free, then 2 budget tyres for £140, then the more mistakes the lower it went. 2 budget crap tyres for £100.

That's what budget tyres cost anyway.

So he tried to say he was doing us a favour when it was his incompetence that we arrived at this situation.

I am not happy my sister in law is riding round with 2 brilliant tyres on the front and budget crap on the back.

We want 4 good tyres. Please rectify this cluster pluck. Honestly we are so frigging mad.

Also my wife is not well and she had to look after her daughter. My niece, who has autism on her own while we were dealing with this caper.

Recently I had a puncture in need of assistance urgently. Lee was more than helpful by assuring me either repair or same day tyre replacement which helped me massively with the amount of work load o gave on.

Upon arriving, Johnny found the puncture to be repairable and swiftly did a fantastic job. Not to mention the kind and professional nature he has.

Thanks F1!

Highly recommend the Formula One Autocentre - Hedge End (Southampton). Outstanding quick service and a very friendly team.
As a new driver I was explained the whole process and felt very re assured.
The car was fixed at the spot and I was in and out with just over an hour.
Very honest guys! I will definitely choose them again if needed.

I highly recommend F1Autocentres. I have used them many times. The staff are helpful and professional and provide an efficient, high-quality service. Pricing is also reasonable and transparent.

According to this place in Southampton and the young man was so kind, and sort it out my tires for me, couldn’t of had better service

Where do I start! Arrived at the garage and asked do have my OSF tyre replaced. I also asked if they could just check my NSF tyre too as it was on the edge!!!! I also paid £47 pounds to get my tracking done!! When we returned to collect the car we noticed that the NSF tyre had been replaced!! They hadn’t replaced the tyre I had asked them to or checked the other!! When I asked for proof of the tracking being done (at this point I had lost all confidence) I was told that the printer had conveniently run out of ink!! I asked for proof that it had been done but didn’t get it. After leaving I phoned to ask them to email me the proof …..no reply!! I feel that because we are 2 females, we were fobbed off and I will never use this garage again!!!!! I will be complaining to head office. Terrible service!!

Southampton docks branch was great so when moved to Hedge End I took my cars there. Twice, dreadful experience both times. Unprofessional, rude guys, never again. Update: sent complaint to headquoters and was partially refunded, again, great company otherwise.

Terrible, arrived at 8:30 and no manager appeared. Left waiting to check my car in for over 30minutes, with 6 other customers who also arrived at 8:30.

Never received a call that my car was ready and that they want to do a wheel alignment on my car which cost me a extra £50, would of been nice to be asked about this before doing the works, which I don’t believe they did.

They also left trash in my car and forgot to stamp my service book, had to take it in and get them to stamp it. Overall a terrible experience which has left me wondering about the quality of the car service. DO NOT USE

Always had a good experience.

Our car went over a pothole recently damaging 2 tyres and one of the wheels, they did a good deal on tyres and hammered the wheel back into shape so the tyre would seal. Had the car back later in the day.

Booked an MOT and full service online with the Hedge End branch. Wasn’t straightforward as a previous supply and fit of a new headlight unit just a few weeks ago by a different garage, was faulty and caused an MOT failure. F1 got everything sorted out and car passed on re-test. Very happy with the customer and car service and won’t go anywhere else now.

Great guys, honest service as only tyre valve needed fixing would highly recommend Thanks 🐶👍

It's all very well for you to send me and many others a link saying:
'Please contact our Customer Care Team by using the following link:',
but it's YOUR job to train YOUR employees in Customer Service, not mine.
Don't contact me again, I've wasted enough time on you already.

Very helpful team good service. Would recommend and will use again.

Amazing service at the Hedge end branch, called just before closing and they managed to fit me in the next morning.First class service and super friendly highly recommend these guys.

Easy to book online.
Prompt & efficient reception
Fair & even handed testers, don't fail mots for more business

Took my car for an MOT and they fabricated an issue with the brake and failed it. Went to quickfit who said the handbrake was a little tight as someone had screwed it up a bit tight (I wonder who) but it was a minor issue and definitely shouldn’t have failed because of it. Charged me £50 to untighten the screw - most of which was for labour when f1 told me it would be £360!!! Also they advised me that my tire should have failed (they showed me the issue so I know they weren’t taking advantage like f1) so I replaced that but f1 didn’t even mention that on my mot fail!! Seriously, don’t go here if you’re a female as they just try to take advantage

Pros. I researched the tyre i wanted and then compared prices to find yours unbeatable, and as an added bonus i got a £4 off voucher form your website. Service was good from drop off to pick up.

Cons. As i do i checked my tyre pressure to find you had put 37psi in both replaced front tyres. But the manual and online both recommend 32psi ( unless you can confirm any deferent ). I've taken the air out, but during that process i then noticed the value caps had been swopped too weirdly one is green. I'd prefer to get my car back with the items i had on it to begin with.

Pros outweigh the cons. so im happy