Formula One Autocentres - Stratford Upon Avon Reviews 

I booked and paid for 2 tyres at the Stratford-upon-Avon branch, fitted on 4 July. When I collected the car, only 1 had been fitted, the second hadn't arrived from the supplier. Nobody contacted me to authorise a partial job. Had I known, I would have rescheduled. Instead, I was left driving with mismatched tyre wear on the same axle.

What followed was a trail of broken promises. I sent a formal complaint on 6 July, no substantive response. I called the Regional Manager, no answer, and my voicemail was never returned. I visited the branch on 13 July, only to discover the wrong tyre had arrived. They promised to call me the next day, nothing. I had to call again myself before a fitting was finally arranged.

The tyre was eventually fitted on Saturday 18 July (I postponed the original Friday slot myself for personal reasons), and everything now appears to be in order.

Credit to the staff who did the final fitting.

But it took two weeks and constant chasing on my part to get something I had already paid for, with no proactive communication at any point. Booking a job should not require the customer to project-manage it.

Absolutely appalling customer service from Formula 1 Stratford. I was falsely told that someone had tried to ring me. The staff member repeatedly insisted they had called, only to later admit that no call had ever been made.

Because of their incompetence and dishonesty, I wasted my time, fuel, and made two completely unnecessary trips. Instead of apologising or taking responsibility, I was met with an aggressive, rude member of staff who shouted at me and clearly had no interest in helping or resolving the issue.

If this is how they treat paying customers, they seriously need to rethink their standards. Owning up to a mistake is one thing, but lying about it and then shouting at a customer is completely unacceptable. I will never use this branch again and would strongly advise others to think twice before booking here.

Appalling attitude and service. MOT has been booked in for over a week now. Arrived today as per instructions to be told "my MOT guy is on holiday and can't get you in for another 2 weeks". No sorry, no phone call, no message left. Just a, I couldn't care less attitude. And to top it off I've now got to wait a week for a refund before I can book in with someone else.

I would not recommend and would not use in the future. Just shockingly appalling customer service!!

Update!! After a week, I STILL haven't received my refund and despite phoning the customer service line (which you cant get through to anyone on) and leaving messages, no one has even bothered to ring me back!!!! Just terrible customer service all round.

1 star is generous. My partner had his car booked in for 8:30am yesterday morning 29th June 2026 at your formula one auto centre to have break pads fixed & lower suspension arm ball point. He dropped the car there & was told by a member of staff that they’d phone at 1pm with an update. Baring in mind my partner has to be at work at 7pm in Hereford for a nightshift. 1pm passes, no phone call, so we phone reception & a member of staff said “no problems it will be ready within the hour.” We make our way down, take our time as we notice the car is still sat in the car park where we left it at 8:30am. We had a coffee etc and make our way over (1 hour & a half after we were told “1 hour.”) wait in reception and someone comes to see us and tells us “it’ll be another 25 minutes, the part didn’t arrive til just.” (Lack of communication?!) we then walk to other shops spend 40/50 mins then proceed to walk back to find the car is still being worked on. At this point it’s getting on for 5pm, we’ve waited around in coffee shops & shops for 2 hours. I went into reception whilst my partner was making work calls because he will now be late to work, to be completely ignored by staff, probably because I’m a woman. I stand there for a while and no one comes to me, I walk back outside & see a member off staff look at me and I politely ask how much longer will the car be? At this point I am spoken to absolutely appallingly by whoever is working on the car. They said “I said I’d just call you when it’s done” but that’s not strictly true because twice we were told different times. I explain we’ve been messed around & my partner needs to be at work and there’s been a lack of communication, again I’m spoken to in a appalling manner, I’d highly recommend you check back the CCTV (4:40/4:50pm). I felt shocked, I felt like I’d been spoken down & it just made me feel like I didn’t want to be there as a woman. Never have I been spoken too in such a disgusting way, we’ve been messed around all day. At this point the rude staff member proceeds to then tell me that they cannot do a bolt up on the car, so 25 minutes turns into “we don’t know when it will be done” is what I’m told. Now if they’d of been honest from the start my partner could’ve made arrangements for work, instead he can’t get to work and I’ve been spoke to appallingly. If there are any women reading this, I’d highly recommend you NEVER use this garage if you’re going alone, as it’s clear the staff are very sexist towards women & feel the need to speak down to them because of our lack of knowledge or sex, who knows? I will never use this garage again and I WILL take this further. Not only has my partner not got to work this evening for his night shift, but he’s now lost a nights work because the car that has been there all day will now have to stay there over night because it’s STILL not finished. So because the garage has messed up my partner now looses out on a nights money, are you going to reimburse the money he’s lost? If there had of been communication from the start we could’ve made arrangements. I find it absolutely hilarious & mostly outrageous that the only real reason the garage could give us for their bad timings was due to “a regional manager coming in unexpectedly and making them clean the garage.” So now they’re blaming the regional manager… surely customers come first? No? Worst garage I’ve ever used, will be spending my money elsewhere next time - I feel a fool really because I was strongly warned not to use this garage but I thought I’d give them the benefit of the doubt, NEVER again.

I have booked an appointment for 9am on 29 June 2026 to fit front 2 tyres in my car. I reached at 08:45 as per instructions, the man at reception (with long beard) told me, it is bit busy right now and asked me to come back in 45 minutes, I returned at 09:45 and asked the same guy if tyre fitting has been done. He was very rude and said it gonna take another 20 minutes, I said it was booked for 9 am and I planned my whole day according to date and he threatened me to cancel the appointment, so I politely weighted their for another 30 minutes. Such a worst customer experience I have ever had. Never using Formula One Autocentre Stratford Upon Avon again.

Took my car there two years ago for a service and all was good. I booked it in for a mot and on the day I took it, they could not do it and did not even email me or offer a refund. Terrible service today

I called this morning for an urgent Sunday morning slot if possible. They fitted me in for two hours later and the manager and his colleague were absolutely superb - running full diagnostics, sorting the problems and giving lots of extra really helpful advice. Outstanding customer service, excellent value and thoroughly recommended. Thank you

The online ordering system is quick, painless, and they offer great competitive prices, but they always try to sell you extras that aren't always necessary.
I guess that's only to be expected really.
I was a little dismayed to see the tyre fitter rummaging through my glove box and centre console, but I thought maybe he was looking for the handbook for information on resetting the tyre pressure sensors.
This was not the case; on the way home, the car warned me that the sensors needed resetting, and when I checked the glove box, I no longer had a new pair of leather driving gloves. I hope the tyre fitter enjoys them as much as I did.
If you're going to use this company for your tyres, I recommend emptying all of your valuables from the car before leaving it with them.

Booked and paid online for 4 new tyres to be fitted this morning 21/10/25 they couldn’t find it online no work sheet printed off ready. Eventually managed to find it. Job done tyre pressure set completely wrong. Very unprofessional attitude on arrival standing out used shouting and generally messing about.
Won’t use again.

Miles from home on a Sunday afternoon with a slow puncture, Ben and Omar were absolutely fantastic and squeezed me in to get me on my way, I can’t thank you two guys enough, absolutely fantastic help and were I a local I would never use anyone else
Super thanks guys
Tony
Stratford upon Avon

Popped in today as my car battery had died on the maybird ,didn’t have battery in stock , but ordered one for me there , arrived within Half an hour . Omar was brilliant , polite , courteous and funny .fitted the battery for me , highly recommend Formula one , staff are brilliant and professional , thanks for helping a damsel (more like old girl ) in distress

Booked online over a week ago, got a receipt for payment, got a remindner the day before. Took it in today 20 minutes early to find the Formula 1 in Stratford-upon-Avon do not do MOT's, they haven't done them for a while and they have never done them on Sundays.
I'm away tomorrow for 6 weeks in South America and will have to try and re-book (somewhere else) for when I get back.
No apologies, had to wait to speak to someone, no-one on the phone on a Sunday. Complete waste of my day and I'll never use again for any type of service.

Very disappointed with the service here. The fitter left oily boot marks on the clean carpet which is probably ruined. Also didn't put away the spare as the receptionist told him too but just chucked it in the boot. I was in a rush otherwise would have said something but if you're paying over the odds for tyres then you at least expect some respect for your vehicle and some care and attention to service. I also notice that this company have two review sites. This one gives a higher review standard and the other one is only two stars - more like it!

I cannot praise the Stratford upon Avon Branch enough. Kevin the manager was extremely helpful and gave the me reassurance I needed. Having had a bad experience at a non related garage. The work was carried out efficiently and the prices are very competitive. I would definitely recommend them. Thank you to Kevin and the team of engineers in the workshop.

Fast service and very friendly and efficient staff.

Excellent service.
Had a puncture at 12.00 on a Sunday. Drove to the Stratford upon Avon auto centre who dealt with it immediately and I was back on the road within 30 minutes.
The reception, response and service from both Ash and Kev was first class

Service was perfect, very helpful and friendly. We are on holiday when our engine management light came on. Fitted us in quickly and did a great job. Would Highly recommend.

Kev and the team at Stratford Formula One were really helpful at very short notice and managed to get us on the road quickly. They were helpful and cheerful and we would definitely recommend them. THANKS

First class service from Formula One Autocentre Stratford-upon-Avon.

My son woke up to a flat tyre and after calling a few local centres we managed to find Formula One local to his work. I spoke to Ben over the phone and he was super friendly and professional. He confirmed he could fit a new tyre straight away and gave us a really reasonable price. Once my son got to the garage his key fob wasn’t working. Jordan and Ben helped him sort the key battery and fitted the new tyre 15 minutes. They gave my son real confidence in their abilities and he will absolutely be using them again for any of mechanical needs. Thank you so much