Formula One Autocentres - Telford Reviews 177

I was at the centre in March 2026 to work on my front wheels (Toyota Avensis 2011). I explained to the fellow at the counter/reception that I want a thorough check on these front wheels ncluding tyres, drop links, tracking et al.

Then, I was advised to go and he would contact me via the phone to tell me their findings and cost implications would be advised accordingly.

I waited for hours, and no call was received until I called at about 1700hours. And I was told that the car has been fixed and I should start coming (as they will be closed by 1800hours).

To my amazement, it was told that it was only tracking that the car required. I asked how about the two tyres, absorber and drop link. The response was that they are in good state.

Driving the car after this supposed tracking, I was not conceived about the job done. So, I took the car to two other garages where my fear was confirmed.

The tyre on driver side was bad, absorber was gone, traction ends were gone.

I am absolutely disappointed with the service - despite being referred.

Needed a quick tyre repair Iain sorted it for me and I was in and out in less than 30 mins.
Great service and quick fix.

John and his team were fantastic today! I noticed I had a flat tyre at 4.55pm so I called up and John very kindly said he’d wait for me if I could get there straight away - they close at 5pm usually. I arrived expecting to pay £100 for a new tyre and was amazed to find John had repaired my tyre and it cost £23! Fantastic service, I will be back and I will be recommending! Thanks John and team!

I have used Formula One on numerous occasions, they are always very helpful, competitive and efficient.
Great service! Thanks Steve

Called in on a Sunday for a replacement tyre, John checked the tyre and was able to repair the tyre for a fraction of the cost of a new tyre.
Checked all my tyres and gave an honest assessment of timeframe for replacement, no hard-sell, and on this basis, will definitely return when the tyres need replacing and will be recommending the Telford branch and its efficient team to family and friends.
Thank you for the great service!

Like A true formula one Pitstop! I rang up just before 17:00pm at the side of the road with the AA after a pothole took out 2 tyres. I asked if there was any help available as I knew they closed at 18:00pm. The chap on the phone asked my tyre size, he had nothing in my size in stock at all. He then advised he could have my favoured tyres there within half an hour. So we took the wheels in arriving just before 17:30pm. The tyres were swapped over as soon as we got there helping to speed up my recovery! Great service I didnt expect from anywhere that time in the evening. I will be using formula one again just hopefully not in the same circumstances! 🤣💪

Rung Ian to get my Nissan note in today. Expectingly, was able to fit it in first thing. I will say, the service provided was spot on. Time management was fast and efficient. I’d also like to say, they are honest people. Forgetting my phone and they kindly held on to it until I arrived back to collect it. Fantastic service.

I had my car’s MOT done today at Formula One Autocentre in Telford and had an excellent experience. I was served by Ian, who was professional, polite, and extremely helpful. He kept me informed, explained everything clearly, and made the whole process very straightforward. The work was completed efficiently and to a high standard. It’s great to find a garage you can trust, and I’m happy to highly recommend them to others.

Carnt speak highly enough of john and the team. They got me in on a Saturday with a last minute mot in the afternoon. The car failed with known issue on the suspension, they had this quoted fixed and retested the same day. Nothing was an issue for john who was juggling other customers aswell as getting me back on the road. Used in the past due to John's service and would be happy to return again. Thanks again f1

Warning to local drivers – please avoid Formula One Autocentres in Hadley (opposite Furrows on the roundabout)

I took my car there recently to have my engine warning light checked. They told me it could be one of two faults and that they would fix the cheaper option first. That still cost me £440, which I have since been told is an overcharge for such a job. I was reassured on the phone that they were “99.9999% sure” this was the fault so I had nothing to worry about.

Within the same week, after only driving my car twice, the car felt really strange and the engine light came back on. I took it back and was told it was just an old error code that hadn’t been cleared. Although the car still didn’t feel right, I tried to trust them.

The light then came back on again, so I took it to my original trusted mechanic (which I should have done from the start). It turns out:

- The previous repair had been done incorrectly- The lambda sensor had been cross-threaded
- And the actual fault was the second, “more expensive” (it wasn’t the £600-£1,000 they quoted me at Formula One though) issue they originally mentioned (again trying to scare me I believe by overestimating the quote).

I’ve now had to pay another £533 today to get the problem fixed properly. I rely heavily on my car to get to work in Birmingham, so this situation has been incredibly stressful. Being hit with this just before Christmas when money is tight has made it even worse.

I will also say most of the staff were rude too, although one man I spoke to on my second visit (who said it was just an error code) was genuinely lovely.

Since posting about this, I’ve also been told by others that the owner has previously been aggressive with customers and that similar situations have happened before to others. Now that I think back on it, I think they knew it was the second issue the whole time but wanted to get more money out of me obviously and have tried to cover themselves by making it seem like they were helping me with the “cheaper option”.

I’m sharing this simply as a warning to others – it’s a difficult environment for women especially and I know they have taken advantage of me basically, please be careful and trust your instincts.

I have used the Telford centre on three separate occasions and I have never had any cause for complaint. The standard of customer care is exceptional. They will go out of their way to try and meet the customer’s needs.
I cannot speak more highly of them.

John - the center manager of the Telford branch was extremely helpful. He helped with an unconventional request (digging an engagement ring out of a seat). Not just did he get this sentimental item out from the seat, but he did it in a friendly way. the whole experience was fantastic. Thank you, John.

Rang fromula one in Telford for a quote to have gearbox oil change put in and was quoted 60.00
Took my car and had to wait over an hour, then the guy tells me he had to use two liters of oil and it would be 88.00
When I got to desk and total came to 111.00.
I called other garages in the area who only charge 60,00 with Vat.
I have been ripped off..
I do not reccommend this service.

I went in because I had a nail/puncture in my tire. John spoke to me over the phone and managed to sort it out the same day. His service was very quick and he saved me having to buy a new tire. Really appreciated!!

Great customer service, really helpful on the front desk.

John & colleague were 1st class. I had a problem with a tyre sensor & they were able to fit me in straight away. They were friendly, professional & explained everything to me & were able to fix the problem 100%. I can definitely recommend this company & will be using them again in the future. Many thanks for your top class service!

Had a puncture repair done a couple of weeks ago really quick service, tyre light came on again to same wheel within a couple of weeks. Called by today late afternoon and asked if they could have a look for me just in case of fault on valve or something else, found out I had picked up another nail, another quick repair done. Really good service from the guys there today 👍

Telford Branch
I can't thank the staff enough for there help sorting my tyres. After a bit of c☆☆k up over the size (my fault). The staff were professional, polite and extremely helpful sorting the issue out. I'll definitely be back and can't recommend the lads at the Telford branch highly enough.

My car battery was playing up. John and team did a battery test and replaced my battery. I wouldn't take my car anywhere else. I have used F1 for many years and wouldn't take my car anywhere else. John is always helpful and polite. Thank you again!

Absolute gems - my tyre valve had blown, I had called round a few places (on a Sunday) and F1 managed to fit me in quickly and sorted the issue. Very kind chaps and great service. Thank you.