Formula One Autocentres Reviews 

Booked in to have 2 front tyres changed, person I spoke to over the phone was helpful and got my tyres delivered to store within 24 hours. Had them changed and all seemed well. Two days later I had to travel down to London for work, on the way home on the M25 I heard a slight knocking start, luckily I was then coming off M25 and onto A505 near duxford, my car started making a juddering/vibration so I pulled over (I’ll be honest and say I didn’t know what I was looking for when I got out of the car to have a look) I got back in and tried to drive again, straight away I knew this was something I would need help with as it was juddering uncontrollably, again I pulled over and luckily I was with RAC who came out with in 40 minutes. I explained to the gent what was happening and he asked if I had recently had any tyres changed, I told him that I had the 2 front changed a few days ago. He said I’m hoping they just need tightening and I laughed thinking he was joking!! Unfortunately I was wrong, it was in fact that the person who had put the new tyres on a few days before had failed to do his job and my wheel nuts were all loose, in fact they were so loose that I had already lost one on the journey, RAC tightened them up and checked the other side which were also loose. RAC followed me 10 miles down the road to make sure that it was safe and that the nuts were holding due to not having all nuts on wheel. I asked the RAC what would of happened if I hadn’t of stopped, and he said had you of driven it another 5 miles he was 99% sure that the whole wheel would of fell off!!! Thankfully I was on a road I could pull over on as had this of happened 25 minutes before I would of been going 70 on the M25 with no where to stop!! Thankfully someone was looking out for me that day but it definitely wasn’t F1 auto centre as this could have been a life death situation. You have people’s lives in your hands, family’s travelling and the pure neglect of your worker could have been a different story for me. When I spoke to the area manager all he went on about was I can’t give you a refund but I’ll look into it and kept talking about not having a refund!! I don’t want a refund I want to make sure families that use your company are safe and that your workers are doing their job!!

Easy to navigate

Easy to access and order online.Fantastic prices, definitely the cheapest around!

Clear website - easy to navigate. Good options of garage locations and date and time selection. Phone numbers provided for each garage. Easy payment.

I am not exactly computer literate but I found booking easy after a few mistakes.

Easy order and booking at my leisure

I have always bought my Tyres from Formula 1 Autocentre Reading. They are a very good company with great customer service. The online ordering system is also very user Friendly.

Easy to arrange

very easey to book in for new tyres really quick and easy.

Booked a time slot but gave up after waiting 2 hours whilst other cars turned up and were attended to.
Can only assume as I had ordered my tyres through Blackcircles, and as such ,cash customers came first.
Best avoid this garage.
UPDATE
I appreciate the fact that the senior management team took the time to respond to the activities of the garage in question. Customer training may need to be addressed at this location, I would suggest a "secret shopper" engagement to see how the garage activities impact potential customers.
It may have been a one off "bad day" for a couple of the employees but that should not spill over into Customer Service.

Excellent service at Formula One Autocentre Carmarthen. Fitted me in at short notice for repair to brakes requiring new cylinder and brake pads, repairs carried out promptly, excellent price and provided me with important information following the repairs to my car which I found very helpful. I would highly recommend using Formula One Autocentre Carmarthen.

booked via internet, no issues.

I booked my MOT and service online and paid in full upfront. When I arrived, the receptionist did not mention that my vehicle was too large for their ramp.A few hours later, I received a call informing me that my vehicle was ready for collection. I assumed this meant that both the MOT and the service had been completed. However, when I asked, I was told that only the service had been carried out because they were unable to perform the MOT as their ramp was too small for my vehicle.What makes this even more frustrating is that I had my MOT carried out at the same garage last year without any issues. If they were unable to accommodate my vehicle, they should have informed me before accepting my booking and payment, rather than wasting my time.
The lack of professionalism, communication, and customer care was extremely disappointing. I would not recommend this garage based on my experience

very easy and straight forward to buy, book and pay